ComplaintsforCote Design Studios, Inc.
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Complaint Details
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Initial Complaint
11/09/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
This business was hired for a kitchen remodel at my residence. Work was started at the beginning of August and was going slow but smoothly until the finishing stages of the job. It became evident to me that the electrician doing the electrical work was questionable at best. Several concerns were raised about the electrical wiring being done in the house, but I was assured that everything was built to code; however, after the job was finished it was apparent that the so-called electrician wasnt licensed and nothing was done to code. In addition to this, the slab for the backsplash in the kitchen was cut incorrectly. Due to the length of my kitchen, the backsplash had to be installed in two pieces. Not only was one of the slabs cut 90 degrees out from the other (the veins in the quartz flow up and down as opposed to left to right), but the hole for the outlet was also cut too large. I was told it would be replaced months ago, but have yet to receive any confirmation. I have reached out to the contractor numerous times to try and reach an agreement to no avail. The very few times I have been able to speak with him, the conversation has been brief with very general and vague responses on his end. At this point it is evident that he is avoiding me. Despite all the electrical issues I am currently having in my house as a result of his sub-par work, I am requesting that Cote Design Studios replace my backsplash. My wife and I paid in excess of $34,000 for this kitchen remodel for us to be receiving the level of customer service we are receiving. We paid full price for a full backsplash to be installed professionally. Please feel free to reach out to me with any questions you may have regarding this issue. Thanks in advance!
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.