ComplaintsforProcessing Assist Center, Inc.
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Complaint Details
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Initial Complaint
11/01/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
************************* described himself as a representative for Processing Assist Center, which he explained was a middle man company that worked directly with US Financial Aid (FASFA). He enrolled me in some "program" where he claimed I would pay 4 payments of $199 & then I would only pay $20 per month for 36 months. This would be in place of me paying off my student loan debt. Everything seemed to check out, so I proceeded. He told me that I would be expecting a welcome call soon. Weeks went by, I got $199 taken out of my account, and I never heard from anyone. I then got another $199 taken out of my account. After trying to reach someone for weeks, I finally reached another rep on the phone. I asked him to disenroll me from said "program" and he told me I could expect my refund within 1-2 weeks. It has now been over a month. I have no refund. The phone is saying out of service, and no one is answering my emails.Business response
12/01/2022
Hello
Client signed attached contract and agreed to our services to help with consolidating federal loans, and client requested chargeback from our bank, and we conceded the charge back so client can receive the money back.
Please let me know if there is anything we can do, I do have a record of the charge backs.
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BBB Rating & Accreditation
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.