ComplaintsforMiami Dade Water And Sewer Department
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Complaint Details
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Initial Complaint
08/28/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
Since 2020 we have been getting billed the inaccurate rates for our multifamily property. Now i have simply requested how they calculate their rates and i get no responses. In fact, i should not have to be the one to do this work its on them to do their research. However, i am doing so to retrieve what is owed and i need some assistance via email with a step by step process.Initial Complaint
06/05/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Speaking to ****** an agent. Supervisors refuse to get the call ls even having knowledge of the unlawful collection. On Jun 5 I called the water company to start a new service and was told by ****** a female agent that I had a 10 yr old debt of 292 dollars. She continued to argue that the water company doesnt care about the law and will continue to charge the debt. I explained thats unlawful due to ** statue limitations are way over passed to try to collect anything. Last time I had service was in 2014 of August and *** never received a bill nor anything from anyone asking me or telling me that I owe any monies from service DOS. I have a uhaul with my furniture inside to move into my new place and because of the Water company not processing my new service am suffering damages
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Customer Complaints Summary
3 total complaints in the last 3 years.
1 complaints closed in the last 12 months.