Customer ReviewsforBlackwater Truss Systems, LLC

I ordered and paid in full for lean to trusses on 05/15/24 and was told they would have them done in 3 weeks. I called on 06/05/24 and asked about them and they had not started. I have called numerous times and was promised a call back from their production manager and still no response. I called back today 06/19/24 and told them I wanted a refund, and they told me no and they would have them complete next week. This company takes your money and puts you on the back burner. I still don't have trusses and out my money they refuse to refund. At this point I just want a refund and will shop somewhere else. ZERO COMMUNICATION WITH THIS COMPANY.

CAREFUL FOLKS, what was supposed to be easy BARN build turned into a CIRCUS and but fast! 7 Months from Down Payment to build start. Invoice changed multiple times without any notification from builder. Although we had asked to have it spec'd a certain way for finished, when it came down to it, it all got added on extra as we were told none of that was part of the build. The Concrete pour was 9 bucks a sq ft at 5" thick - can you say gouging someone? then the quality of the pour and finish wasn't performed in accordance with the premium price we paid, and had to be reworked multiple times and still isn't acceptable. THEN there is the whole SALES TAX issue. CAREFUL, they will quote you a built price lump sum for all work and materials, then when they want final payment the invoice will all the sudden contain SALES TAX. According to the FL dept of revenue, this is a "Real Property" lump sum contract and should not have been charged Sales Tax. Nate built our Barn and he did a good job, showed up on time, was professional and courteous at all times. I cannot say the same for the owners or management at Blackwater/USA Metal Sales. At one point I asked a sub to do a side project ( sidewalk) and received a phone call from the owner stating that " I stole his contractor" and that "he expected more from me" all the while telling his contractors anything to do with any part of the barn quoted or not was to go through him so he could gouge us even more. I'm a real person, my name is in this review because I want people to know I'm a real person, and it is unfortunate that companies like this somehow exist and grow based on how unethical they conduct business. Now I'm receiving forms saying they will place a lien on my property. That will end in a lawsuit costing us both money, so buckle up! I'm prepared to pay what I owe, which is the money minus Sales Tax just to make them go away. but I guess that isn't good enough for them, they want one final piece of our r