ComplaintsforTreasure Marts of Mt Dora
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Complaint Details
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Initial Complaint
06/15/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Purchase 6/10/2023 $133 Credit Card A vendor admitted to not thoroughly inspecting an item that was covered in cockroach feces. They brought it in to the store to sell, an assistant manager promoted it in social media and I bought it sight unseen. The vendor has no morality to refund. The store doesn't care what is brought into their business to sell under their roof using their name and reputation. They're putting the buyer at fault for purchasing... trusting that a seller wouldn't bring an item that violated health and safety issues or possibly be currently infested to be sold at an established store. Treasure Mart Mount Dora's ASSISTANT MANAGER posted an item to social media for sale. I liked it and called to prepay. I went to pick it up. It looked like the picture... just minor wear and tear etc. Went home to take the drawers completely out and completely clean out only to find that behind every drawer it's covered top to bottom in German Roach feces. Smeared all over the back and side walls. There's droppings all over the inside behind the drawers. Looks like someone took the time to clear out the drawers that a normal person would look at and hope a buyer wouldn't completely dismantle every drawer in store before purchasing. have communications from the assistant manager that the vendor was not aware of the filth and possible infestation and admitted to not checking out the item they put up for sale.I have no refund. I was never told all sales were final at the time of payment on the phone. In general, yes, i happen to know there's no refunds at vintage places but... that's bc they are vintage items because of the wear and tear and the imperfect nature of the items. Slight imperfections. NOT straight up health concerns and filth. A vintage condition no refund policy should not allow you to get away with putting up items for sale with bugs, or termites, or roach damage or infestations, or mold or health concerns.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.