ComplaintsforBadcock Home Furnishing Center

Furniture Stores

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Initial Complaint
10/28/2024
Complaint Type:
Sales and Advertising Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
My husband passed away November 2023, we had an account with **********************. I was trying to do the right thing and pay off account. There was credit life insurance on the account. They sent ********************** a check to payoff the balance from November 2023 not knowing I had already paid them almost $2000.00 which is overpaid. I have requested my refund and I keep getting the run around They tell me all refund are on hold because of bankruptcy I want my refund because I've been dealing with this for about 2 to 3 months
Customer response
11/12/2024
Good morning,
Badcock has reached out to me
They have solved the problem. You reaching out to them helped me a lot.
I guess they decided to call me back and take care of the problem.

Thank you
****** Roberts
Initial Complaint
10/11/2024
Complaint Type:
Service or Repair Issues
Status:
Unanswered
The business failed to respond to the dispute.
I looked in this store for a dresser and saw one I was interested and made a purchase. When I went to pick it up the workers at store carried it out to the truck and not knowing they damaged my dresser. It was dropped hard by them into the truck but was unable to see the damage till I got home. The head person blamed my mover when he didn't even lift it into the truck. He said there was nothing he could do. That is so unfair way to treat customers who pay for this merchandise.
Customer response
10/26/2024
The top to my dresser broke off today and I will provide the extent of the damage in my photo. So sad the product so so badly damaged they can't take responsibility and the manager was very sarcastic and had no care in the world.
Initial Complaint
10/07/2024
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I opened an account with ********************** on June 28, 2024, in the amount of $1711.89. Two months later I received word the company was filing bankruptcy. I made the decision to pay the account off in full on August 16, 2024. Even after the account was paid in full Badcock still pulled a $150.00 payment from automatic payment on September 1, 2024. I reached out to them and was told a check will be mailed out. I should have it in the mail by Sept. 11th. Today is Oct. 7th and I have yet to receive my refund. I will my $150.00 over payment refunded back to me!
Business response
10/16/2024
Please provide this response below to *** ********:
October 14, 2024

***** *******
Consumer Affairs Specialist
Better Business Bureau Complaint Department

Re: Case # ********- ****** ********

Badcock Home Furniture &more (Badcock) is in receipt of the above referenced complaint and appreciates the opportunity to respond.

We apologize for the delay with your refund. We have confirmed with Conns Home Plus, the administrator of your loan, that your refund has been sent for processing. Once this has been completed, a check will be mailed to your street address on file.

On behalf of the W.S. Badcock Corporation, we apologize for the inconvenience this issue has caused.

Sincerely,
***** Abajo
Customer Care
*****************************

Business response
10/30/2024
Please provide this response below to Mr. *************** style="color: rgb(33, 37, 41); margin-top: 0px; margin-bottom: 1rem;">October 14, 2024

***** *******
Consumer Affairs Specialist
Better Business Bureau Complaint Department

Re: Case # ********- ****** ********

Badcock Home Furniture &more (Badcock) is in receipt of the above referenced complaint and appreciates the opportunity to respond.

We apologize for the delay with your refund. We have confirmed with Conns Home Plus, the administrator of your loan, that your refund has been sent for processing. Once this has been completed, a check will be mailed to your street address on file.

On behalf of the W.S. Badcock Corporation, we apologize for the inconvenience this issue has caused.

Sincerely,
***** Abajo
Customer Care
*****************************
Initial Complaint
10/02/2024
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
As a surprise my brother paid off my ****************** and ********** on August 26th at our local store in ***. The next day I went in the same store and made a payment($85). They neglected to tell me that the account was paid off. The next day after I found out, I contacted the local store and explained what happened. The payment was still pending so he said he would try to reverse the payment. After the payment posted. I contacted the local store again. He(***) said to call the customer service line. I called them and they said it usually takes 10 business once they see there is an overpayment and it will be mailed back to me. It has more than 10 business days and I havent seen anything!! Everytime I call I get a different answer from each person. The local store said because of the bankruptcy they can't do anything but the customer service line should be able to refund my money because customers money has nothing to do with bankruptcy proceedings. I have call 3 times. The last time they just hung up? I need my money back that was overpaid!!
Business response
10/16/2024
Please provide the response below to *** ******:

October 14, 2024

***** *******
Consumer Affairs Specialist
Better Business Bureau Complaint Department

Re: Case # ********- ******** ******

Badcock Home Furniture &more (Badcock) is in receipt of the above referenced complaint and appreciates the opportunity to respond.

We apologize for the delay with your refund. We have confirmed with Conns Home Plus, the administrator of your loan, that your refund has been sent for processing. Once this has been completed, a check will be mailed to your street address on file.

On behalf of the W.S. Badcock Corporation, we apologize for the inconvenience this issue has caused.

Sincerely,
***** Abajo
Customer Care
*****************************
Business response
10/30/2024
Please provide the response below to Ms. ************* style="color: rgb(33, 37, 41); margin-top: 0px; margin-bottom: 1rem;">
October 14, 2024

***** *******
Consumer Affairs Specialist
Better Business Bureau Complaint Department

Re: Case # ********- ******** ******

Badcock Home Furniture &more (Badcock) is in receipt of the above referenced complaint and appreciates the opportunity to respond.

We apologize for the delay with your refund. We have confirmed with Conns Home Plus, the administrator of your loan, that your refund has been sent for processing. Once this has been completed, a check will be mailed to your street address on file.

On behalf of the W.S. Badcock Corporation, we apologize for the inconvenience this issue has caused.

Sincerely,
***** Abajo
Customer Care
*****************************
Initial Complaint
09/27/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Date of Transaction April 27 2023 Paid 1299 couch protection warranty 162 Business provided 1 year manufacturer warranty--Damage occurred October 2023. I also purchased additional extended warranty as well. I sent 8 emails on varying dates, made 10 phone calls with no response back and had a technician come out in October of 2023. The business is going out of business and stores are closing leaving me with a broken couch (that should have been covered by the warranty in repair or replacement
Business response
10/14/2024
Please provide the following response to ******* *****:
October 14, 2024

***** *******
Consumer Affairs Specialist
Better Business Bureau Complaint Department

Re: Case # ********- ******* *****

Badcock Home Furniture &more (Badcock) is in receipt of the above referenced complaint and appreciates the opportunity to respond.

We would like to confirm that Ms. ***** purchased a sectional from Badcock in April 2023. During the manufacturers warranty period, she reached out to express concerns regarding warping and tearing of the furniture. A service appointment was scheduled for October 2023.

Upon inspection by our certified technician, repairs were made to address issues covered under the manufacturers warranty. Specifically,additional foam was added beneath the springs to provide increased support, as the middle section was sinking towards the back. However, other concerns raised were not classified as defects and were determined to be outside the scope of the warranty. As no further claims were submitted during the warranty period,we consider this matter resolved.

If Ms. ***** encounters any additional concerns after the expiration of the manufacturers warranty in April 2024, she may contact the extended warranty provider, ********, at ************. This extended warranty is valid until April 2026.

On behalf of the W.S. Badcock Corporation, we apologize for the inconvenience this issue has caused.

Sincerely,
***** Abajo
Customer Care
*****************************

Business response
10/30/2024
Please provide the following response to ******* *****:
October 14, 2024

***** *******
Consumer Affairs Specialist
Better Business Bureau Complaint Department

Re: Case # ********- ******* *****

Badcock Home Furniture &more (Badcock) is in receipt of the above referenced complaint and appreciates the opportunity to respond.

We would like to confirm that Ms. ***** purchased a sectional from Badcock in April 2023. During the manufacturers warranty period, she reached out to express concerns regarding warping and tearing of the furniture. A service appointment was scheduled for October 2023.

Upon inspection by our certified technician, repairs were made to address issues covered under the manufacturers warranty. Specifically, additional foam was added beneath the springs to provide increased support, as the middle section was sinking towards the back. However, other concerns raised were not classified as defects and were determined to be outside the scope of the warranty. As no further claims were submitted during the warranty period, we consider this matter resolved.

If Ms. ***** encounters any additional concerns after the expiration of the manufacturers warranty in April 2024, she may contact the extended warranty provider, ********, at ************. This extended warranty is valid until April 2026.

On behalf of the W.S. Badcock Corporation, we apologize for the inconvenience this issue has caused.

Sincerely,
***** Abajo
Customer Care
*****************************
Initial Complaint
09/25/2024
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I'm not liable for this debt with *****************************. I do not have a contract with the collection agency reporting this inaccurate account to my credit report. They did not provide me with the original contact as requested.
Business response
10/07/2024
October 7, 2024

Wanda Sanchez
Consumer Affairs Specialist
Better Business Bureau Complaint Department

Re: Case # – 22338520- Michael McFalling

Badcock Home Furniture &more (“Badcock”) is in receipt of the above referenced complaint and appreciates the opportunity to respond.

Mr. McFalling’s complaint was forwarded to our Credit Department for verification. We were advised that Badcock does not utilize a company called “Bull City Financial Solutions”. Unfortunately, we are unable to assist further.

On behalf of the W.S. Badcock Corporation, we apologize for the inconvenience this issue has caused.

Sincerely,
Maria Abajo
Customer Care
W.S. Badcock Corporation
Initial Complaint
09/25/2024
Complaint Type:
Product Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
On september 19, 2024 they charged my debit card for over ***** dollars. I called on the 23rd to see if I can return the merchandise to get my money back. no one answered the phone after I called multiple times. this is the badcock in ****************
Business response
10/04/2024
October 3, 2024

***** *******
Consumer Affairs Specialist
Better Business Bureau Complaint Department

Re: Case # ******** ***** *****

Badcock Home Furniture &more (Badcock) is in receipt of the above referenced complaint and appreciates the opportunity to respond.

We would like to confirm that ***** ***** completed a purchase on September 19, 2024. All items were sold at liquidation prices, and as indicated on the attached sales receipt, all sales are final.

As such, Badcock is unable to process returns for these items.

On behalf of the W.S. Badcock Corporation, we apologize for the inconvenience this issue has caused.

Sincerely,
***** Abajo
Customer Care
*****************************
Customer response
10/04/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***** *****
Initial Complaint
09/24/2024
Complaint Type:
Product Issues
Status:
Unresolved
The business responded to the dispute but failed to make a good faith effort to resolve it.
On 3/18/23 they pulled my credit without my consent twice. I contacted ******* and was told to contact business, After three attempts I was placed on hold for long periods of time, ask for call backs two or three times. I finally called and told them I needed a supervisor. placed on hold again. I didn't catch her name but was told they could not help or would not. During the call I was informed that my name and number are on accounts in ********* and ********* with different social security and addresses. I started wanting hard inquiries removed. now i want my information completely removed from their system and all credit reporting bureaus. The only way I avoided having an account is their employee called and informed me that my order was ready. They did have drivers license or any documentation for ID. I have no idea the amount of money they have my name attached to. Any help would be greatly appreciated.
Business response
10/07/2024
October 7, 2024

***** *******
Consumer Affairs Specialist
Better Business Bureau Complaint Department

Re: Case # ******** ***** *****

Badcock Home Furniture &more (Badcock) is in receipt of the above referenced complaint and appreciates the opportunity to respond.

After conducting thorough research, we identified one inquiry associated with Equifax. We have submitted a request for the removal of this inquiry. However, please note that Badcock does not have the authority to influence this decision; it is solely at *******'s discretion whether the inquiry is removed or remains on the consumers credit file.

On behalf of the W.S. Badcock Corporation, we apologize for the inconvenience this issue has caused.

Sincerely,
***** Abajo
Customer Care
*****************************
Customer response
10/14/2024

Complaint: 22332182

I am rejecting this response because :

Sincerely,

***** ***** There are two inquiries on my credit report. as soon as they are reviewed I will consider it satisfied. There should be better protection against fraud. If the manager of that store hadn't called it would have been a mess. They should at least ask for ID before submitting a credit application.
Initial Complaint
09/24/2024
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Somebody fraudulently opened an account with Badcock in my name and I filled out all the correct paperwork and sent it over multiple times to the fraud department I've called the fraud department over 500 times I've called the account services they've made complaints multiple times I keep calling and keep emailing and getting nothing. This is fraud this is serious stuff my credit is frozen I cannot do anything with my life due to this account and you guys are doing nothing about it why because you're going out of business most likely? When I call the phone number the only time I can get somebody on the phone is if they think I'm going to pay my bill and unfortunately those people keep hearing me call over and over again because it's the only people I can get ahold of. The fraud department will not respond to anything they won't answer anything what am I supposed to do my life is ruined right now and if you guys are going out of business I'll have to file bankruptcy on something that I didn't even buy or charge.
Business response
10/14/2024
Please provide the following response to *** **********:
October 14, 2024

***** *******
Consumer Affairs Specialist
Better Business Bureau Complaint Department

Re: Case # ******** ***** **********

Badcock Home Furniture &more (Badcock) is in receipt of the above referenced complaint and appreciates the opportunity to respond.

We would like to confirm that we have thoroughly researched *** *********** inquiry and can confirm that this account should be closed. We have submitted a request to ******* to have the tradeline removed from their records.

Please note that it can take up to 45 days for you to see the change reflected on your credit.

On behalf of the W.S. Badcock Corporation, we apologize for the inconvenience this issue has caused.

Sincerely,
***** Abajo
Customer Care
*****************************

Business response
10/30/2024

Please provide the following response to Mr. ***************** style="margin-top: 0px; margin-bottom: 1rem;">October 14, 2024

***** *******
Consumer Affairs Specialist
Better Business Bureau Complaint Department

Re: Case # ******** ***** **********

Badcock Home Furniture &more (Badcock) is in receipt of the above referenced complaint and appreciates the opportunity to respond.

We would like to confirm that we have thoroughly researched Mr. *********** inquiry and can confirm that this account should be closed. We have submitted a request to ******* to have the tradeline removed from their records.

Please note that it can take up to 45 days for you to see the change reflected on your credit.

On behalf of the W.S. Badcock Corporation, we apologize for the inconvenience this issue has caused.

Sincerely,
***** Abajo
Customer Care
*****************************
Initial Complaint
09/21/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Hello, my name is ****** ******. I purchased a gas stove from Badcock a few years ago that has given me several problems since purchase. I used my warranty on a few occasions and the most recent claim was filed in June 2024. July 2024 the warranty company finally came to assess the stove and stated that it cannot be ***aired. The warranty company asked me to go to the purchase store (which is closed down) or call customer service to get this rectified because Badcock has to ***lace the stove or provide me with the purchase price of the stove, the warranty company placed the approval in the system. Ive called Badcock on several occasions on July 30, July 31, various dates in August and most recently September 7th, 9th, 10th, and 18th in which I was waiting for a *** for over an hour on some calls and over 2 hours other days. I selected the call back option sometimes and never get a call back. I even went to 2 local Badcocks and they stated they couldnt help me I have to call corporate! Ive been without the stove for over 2 months now and I need this resolved asap. I need a ***lacement or refund.
Business response
10/04/2024
October 3, 2024

Wanda Sanchez
Consumer Affairs Specialist
Better Business Bureau Complaint Department

Re: Case # – 22319685 Cedric Famble

Badcock Home Furniture &more (“Badcock”) is in receipt of the above referenced complaint and appreciates the opportunity to respond.

We would like to extend our sincere apologies to Mr. Fambry for the delay in our response. We can confirm that the exchange approval submitted by Fortegra has been received. However, due to our recent bankruptcy filing, we are currently limited in stock availability.

We have conducted a thorough search for available ranges in Mr. Fambry’s area; unfortunately, we found none at this time. We have informed Fortegra of this situation, and they are working to identify an alternate solution for Mr. Fambry.

Mr. Fambry can expect a return phone call from Fortegra soon. Alternatively, he may reach out to them directly at 800-867-2216.

On behalf of the W.S. Badcock Corporation, we apologize for the inconvenience this issue has caused.

Sincerely,
Maria Abajo
Customer Care
W.S. Badcock Corporation

Business response
10/04/2024
I need to submit a correction to my previous response. We indicated the wrong extended warranty company. Please see my new response posted below:

October 3, 2024

Wanda Sanchez
Consumer Affairs Specialist
Better Business Bureau Complaint Department

Re: Case # – 22319685 Cedric Famble

Badcock Home Furniture &more (“Badcock”) is in receipt of the above referenced complaint and appreciates the opportunity to respond.

We would like to extend our sincere apologies to Mr. Famble for the delay in our response. We can confirm that the exchange approval submitted by Warrantech has been received. However, due to our recent bankruptcy filing, we are currently limited in stock availability.

We have conducted a thorough search for available ranges in Mr. Famble’s area; unfortunately, we found none at this time. We have informed Warrantech of this situation and we encourage Mr. Famble to contact Warrantech directly at 800-723-5479 so they may find an alternate solution regarding his claim.

On behalf of the W.S. Badcock Corporation, we apologize for the inconvenience this issue has caused.

Sincerely,
Maria Abajo
Customer Care
W.S. Badcock Corporation

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