ComplaintsforPet Supermarket, Inc.
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Complaint Details
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Initial Complaint
05/15/2023
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
My credit card was charged ****** cents at 2am in the morning EST I called 9 am the fraud company who never has a supervisor available 4 times I called 2 times noone spoke English then I was told they have a wrong email address on file for me and I was getting a refund within 3 days waited 3 days and still no refund I called today and I was told I had to wait to this package that wasnt even mine to come back! So lied to again I never authorized this company to take money from Me order was cancelled MONTHS ago when I had an issue and yet they charged me and wont refund me for an error on their fraud site i called my bank to dispute the charges and also want anyone to know what type of place this is noone will helpBusiness response
05/17/2023
Hello *****,
Thank you for contacting Pet Supermarket ***************** ********************* had activated an auto ship subscription back in 2022. I don't know if she forgot but her order was processed and shipped on May 12th, and she saw the charges. The agent canceled her auto ship subscription for her. They called ***** to have the order rerouted back to ** and she was refunded on May 15th for the full amount of $125.58. I have already followed up with this customer and made sure her subscription account was closed and credited.
Please let me know if you have any further questions or concerns,
*******************************************
Pet Supermarket
Customer Service Lead
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.