ComplaintsforNaples Pizza
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
07/24/2023
- Complaint Type:
- Delivery Issues
- Status:
- Answered
Placed a delivery order online thru door dash delivery. When I received order it was short one drink I notified maple H****363535**313332H and the lady said if I wanted to come get it they would give it to me. I told her I paid for delivery they needed to bring it to me. She then said it was door dashes problem not hers. I did not place the order with door dash there website used them and door dashes receipt didnt show either of the drinks that I ordered check #** 07/23/2023Business response
07/24/2023
Mr ***** posted a 1 star review on our ****** regarding the incident, once i received the notification I contacted the store and was told Mr ********************* the order using a third party Doordash. We received the ticket prepared the food and place on the side waiting on Doordash driver to arrive, it happened where the driver forgot one of the 20Oz drink that the customer purchased. He called the store to report the missing drink the associate did notice that the driver forgot one of the drink and explained that he needs to contact ******** to either send the driver back to get the drink or process the refund in which he did not agreed with the associate. I then responded to the customer review explained that we have no information about him all we have is hes name that he needs to contact doordash to process the refund. I also call doordash customer service explaining the matter I was told Mr ***** already reach out to them and the refund of $3.10 for the Diet *************** has been processed.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.