ComplaintsforGulf Coast Flooring Distributor LLC
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Complaint Details
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Initial Complaint
07/01/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Terrible experience. I ordered a specific grout colorant (TEC Grout Colorant Bright White), and received a completely different product from a cheaper brand (Modern Stone Color Sealant). I contacted them 3 times for an exchange or refund and received no reply. Do not trust this business.Initial Complaint
02/18/2024
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
I ordered grout refresh back in January and I still have not received my product. I left several messages and I still have not received a callback. I paid at total of ******. Shipping was outrages. They charged me $88.72. I want my money back.Initial Complaint
02/18/2024
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
Purchase a Rubi DCX-250 1550 tile saw and saw blade for the saw for $31,77.63. Company we will not provide information for delivery, will not respond to emails or phone calls.Initial Complaint
12/06/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
On November 24, 2023, I purchased a Sigma Tile Cutter 2G-14inch directly from the Gulf Coast Flooring Distributor LLC website. On November 30, I received my order which contained a significantly cheaper and lower quality model, the Sigma 7F. I have email confirmation of the product I was supposed to receive along with photos of what I actually received. Since the 30th, I have reached out to the company many times via the email they provided me for order issues, along with other email addresses I could find on their website, I have called every phone number I could find listed, and left a ****** review and have heard NOTHING back. My order number is #****.Initial Complaint
10/19/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Purchased 4 Gallon tub of Bostik adhesive September 26, 2023. Arrived October 4th. Top of the tub was "sprung" with product oozing out...resulting in hardening of the entire tub and of course making it unusable. Have contacted multiple times. They responded on one occasion asking for more information. I replied with a photo of the shipping label. Four calls since have not resulted in a response. Would like either replacement or refund. Am happy to return the tub of completely unused adhesive.Initial Complaint
08/22/2023
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
I purchased (#order ****) the Laticrete **** Waterproofing Membrane Full Unit 6 Gal Kit for $911.71 dlls on August 10, 2023 online from Gulf Coaster Flooring Distributor LLC. To begin with no tracking number was ever provided. Part of the kit/package was delivered but the roll fabric was not delivered. I asked the ***** driver to double check the van and no package was found. I have been calling the number provided in the web site I have sent a few messages to the company and I cannot get a hold of them. Not sure what to do here since the order was not completely fulfilled and my project is on hold due to the missing piece. All I want is for them to fulfill the order, contact me and let me know if they are replacing the missing roll.Initial Complaint
08/18/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
ORDER PLACED - August 10, 2022 $311.96 (including shipping) four (4 quantity) 60 Lb. new bags of LATICRETE XXXX-XXXX-XX Fortified Mortar Bed Grey. 08/17/2022, I received four (4) boxes. All of the boxes (and contents) were soaked with rain water; they did not even bother to put the product in bags to protect them from water exposure. The first box was received broken wide open and contains a solid brick of Fortified Mortar Bed weighing in near 60 lbs. The next two boxes were better intact, though crushed and soaked; both contain open bags (taped closed) of Fortified Mortar Bed with a combined missing product weight of 40 lbs...the contents are bricks. The forth box is the most interesting. It was intact though on opening contains about 60 lbs of pharmaceutical labels for "Gulf Shore Apothecary" located in Naples, FL. Gulf Coast Flooring Distributor LLC return process requires that I pay for the shipping back to this company; terrible given that they are negligent in shipping to me (that I paid for on top of the materials) and did not fulfill the order as specified to include shipping inappropriate materials. I am expecting a full refund, to include shipping. Note that on the Amazon order page, this company appeared as: "G Wholesale Flooring Supplies." The address on the return label matched with this company.Business response
08/31/2022
Business Response /* (1000, 5, 2022/08/19) */ Hi - We shipped your order and we are very sorry that it arrived damaged and it was not handled properly by Fedex. We have went ahead and issued a full refund on your order. If there are any damages, please discard of the damaged material. Also, if you have any good material left over, please go ahead and keep it. Thank you,
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Customer Complaints Summary
8 total complaints in the last 3 years.
4 complaints closed in the last 12 months.