Business ProfileforCollier Car Care Center

This was just possibly the worst customer service that I have ever experienced

Mr. ******* came into our dealership on 4/21/2022 and asked how much it would be to patch his tire on his Ford Explorer 20 inch rim size, he complained about the price and stated that it was outrageous that it was cheaper elsewhere. He then agreed and said whatever "I have no choice "(which at that time he clearly had a choice) , but make sure you don't scratch my wheel. So the General Manager brought the vehicle into the shop for inspection, the mechanic noticed a screw/nail in his tire, dismounted the tire and upon dismounting the tire , while the customer is standing behind the technician watching his every move, was discovered he had silencing foam inside the tire and per the tire manufacturer ," they recommend it not be repaired." We advised the customer which he also observed the foam inside the tire, it cannot be repaired and will need to replace the tire. He proceeds to say that's a crock of **** and says mount my tire back on the rim I am taking my car elsewhere. We remounted the rim and pulled his car outside for pickup. While waiting for his vehicle Mr ******* says to the manager you guys scratched my wheel , the manager who was with the car the whole time they dismounted and mounted the tire looks at the wheel and it was just a smudge from the tire lube used in the service and customer just grumbles and walks into the store, He esd t upset because he didn't want to pay for the dismounting and mounting of the tire and for my techs time. He paid and yelled some profanities in front of many customers in our show room and left.

This story is not truthful. Buyer Beware

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