Complaintsfor123Screens LLC
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Complaint Details
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Initial Complaint
04/11/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
We contacted 123 Screens to come out for an estimate on our pool screen enclosure. After 3 separate scheduled days and times that were no call/no shows, someone finally came out to the house. We were given an estimate and the gentleman took the pieces of our screen with him to "measure". We were told he would be back in two-three days to do the repairs. That was almost 2 months ago. When we call we are given the run around, as well as told over 8 times that they will show up on various days and times. We have requested our screens back multiple times and have been assured they will be returned. Then we never hear from them again. After looking into it more, the reviews from other customers state the same issue. We are also under the impression at this point that they are working without any licenses.Initial Complaint
03/15/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
123 screens rescreened my pool cage splines started coming out causing screens to hang down Called she said it's under warranty and someone will call to schedule a week went by no call I called them back she said someone would be by to look at it no one showed I called again she said we'd he came and looked at the screens and said don't worry its under warranty and would be by on Sat to fix I texted him on Sat as to the time he saidv3pm No call no show all day I called on Monday morning she said he will be by at 11am no call no show all day I have left several messages no response as it seems they are avoiding me
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.