ComplaintsforSCA Auctions LLC

• Initial Complaint

  10/18/2024

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  First off I want to tell anyone buying from this company, my suggestion is do not. Here is why. Everything that you might think is a "sneaky charge" they hide it in their terms and conditions. Outrageous auction fees. TRANSACTION FEE - $299. DOCUMENT FEE of $199 and you still have to go to the bmv when you get the title mailed to you and do all the registration/sales tax/etc. You are paying for "courier service and 2 day fed ex shipment of the title". I was told they mailed it at the beginning of the week. Never received the tracking info through email like they claimed. I call days later to check on it. They told me it already shipped but then I get the email for tracking and it hasn't even been picked up by *****. Only label created. I was obviously lied to. I had to call and be an unhappy customer in order to get things done. I bought a motorcycle, buy it now, at $900. My total invoice was $1907 and that didn't even include shipping or sales tax. This place is a rip off. They do not care about your time or purchase. Also, you can not use your security deposit and apply to the invoice. You have to ONLY WIRE TRANSFER the full amount and once your purchase has been picked up by ONLY an authorized shipping company, then you will receive the deposit back. I will personally never buy from them again. I will suggest to anyone I know to do the same.

  Business response

  10/23/2024

  Hello!  We are sorry if there were any misunderstading, we are struggle to make the buying process smoth and transparent. We encourage the customer to ask any question they have. The whole selling process is described in the terms and conditions and FAQs. The terms and condition section contains the article 5.6 about the auction fee and a link to calculate the fees. As  IAA Auction Fees depends on the vehicle type and bid amount or buy now price. This information is disclosed. There is also a link on every vehicle description page to the Fee Calculator to see the final invoice amount which includes all the fees.
  5.6. *** Auction Fees: All sales are subject to *** Auction Fees . Prior to placing any bid(s) you are encouraged to review and understand the *** Auction Fees and Fee Structure of IAA Auctions, as sales will not be canceled based on a lack of knowledge of the applicable IAA Auction Fees or any other applicable Fees.
  
  There is no information that the deposit will be or can be used as a payment for the vehicle. The deposit can be refunded only. 
  ********************************************************************************************************************************
  Security deposits may not be used to pay for vehicles or shipping costs. However, security deposits are 100% refundable.
  
  We are working on improve of the whole process including the document process.

• Initial Complaint

  10/11/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I am writing to express my dissatisfaction with my recent experience at SCA Auctions. I encountered several misleading aspects regarding the online policy, particularly concerning the deposit. While the site states that the deposit does not apply to the purchase price, it fails to clarify that it also excludes additional expenses such as auction fees, document fees, and transaction fees.Furthermore, I was assured that I could cancel my bid and that the deposit would apply to this cancellation. However, upon attempting to do so, I was informed that cancellation was not an option. This inconsistent communication has led to significant confusion and frustration.Additionally, prior to making my purchase, I was informed that my account was on hold for unspecified reasons, which was later attributed to technical issues. Although I was eventually granted access, the total listed online did not match the invoice I received. This discrepancy, coupled with the sites technical errors and insufficient customer support, has eroded my confidence in SCA Auctions.I strongly urge potential buyers to thoroughly research and understand all terms before proceeding to avoid any undisclosed fees/ cost that might be associated with the overall purchase. Based on my experience, I cannot recommend SCA Auctions.

  Business response

  10/15/2024

  Thank you for taking the feedback. We are sorry that your experience was not positive. The terms and conditions states that the deposit can be only refunded when the Purchase Price has been fully paid and the purchased vehicle picked up. It means the full invoice amount which includes all the auction fee, late and storages fee, if any, transaction and documentation fee. This information is also indicated in the FAQs.
  5. Payments & Fees
  5.1. Security Deposits: Provided that the Purchase Price has been fully paid and the purchased vehicle picked up, the Security Deposit is fully refundable (barring offset against other fees) via a request from your Account, with most refunds being returned via the same payment method used to make the Security Deposit. In the event that a refund is
  requested 120 days or more after the date of the Security Deposit payment, U.S. and Canadian residents may receive their refunds via a paper check, with all other Members receiving refunds via wire transfer with the Member responsible for any and all wire transfer fees. Refund requests may not be made in writing or verbally and must be made
  exclusively through your Member Account and shall not be valid until a confirmation email is received by you from us. Deposits are not generally required to use and access the website, however, a security deposit is required in order to place a bid;
  
  The vehicle is still available to pay and pick it up as for today. 
  
  If you want to cancel the purchase the cancellation fee will be charged.
  5.5. Relisting & Sale Cancelation Fees: In the event that the full ayment(s) for the vehicle(s) is not received within five (5) calendar days, we may, in our sole and exclusive discretion, cancel the sale and relist the vehicle(s). Members shall be responsible for the payment of a Relisting Fee of One Thousand U.S. Dollars and No Cents ($1,000.00) or fifteen percent (15%) of the vehicle sale price, whichever is greater. As well as the Sale ancellation Fee of Six Hundred U.S.Dollars and No Cents ($600.00). Members are also responsible for the payment of any and all costs and fees, such as collection costs, attorneys fees and court costs that may be incurred by SCA. Bidding privileges will be suspended until the Relisting Fee has been received by SCA. Multiple failures to pay and resulting relists shall result in termination of your privileges and suspension of your Account and result in the member being referred to a third party collections services with an additional $100 collections fee added to the existing outstanding fees.
  
  The Relisting & Sale Cancelation Fees should be paid in full and than the security deposit will be refunded. In case the Relisting & Sale Cancelation Fees is not paid the deposit will be used to cover the part of the balance and the client is responsible to pay the balance.
  
  We are strugle to make the terms and conditions and the buying process clear and transparent. Our support team is always ready to assist with any questions or issues that may appear. They are ready to explain how it works and make any doubts clear.

  Customer response

  10/16/2024

   
  Complaint: 22411289
  
  I am rejecting this response because:

  Per section 5.1 under the membership terms and agreements, the website does NOT specifically state that the security deposit does not go towards any fees associated with the vehicle such as transaction fees, auction fees, document fees, and sale tax. It also fails to disclose the other unlisted cost associated with purchasing a car from their company which is the increased auction fees based on the cost of the vehicle. This lack of transparency leaves room for the consumer to be uninformed about the true overall cost when bidding from their auction. I've also sent several responses dating back to October 16th requesting to cancel the vehicle which were ignored up until my BBB complaint was submitted. Buyer beware!
  
  Sincerely,
  
  ******** *******

  Business response

  10/23/2024

  Hello! Thank you for the feedback. We highly appreciate the communication with the clients. The whole selling process is described in the terms and conditions and FAQs. The terms and condition section contains the article 5.6 about the auction fee and a link to calculate the fees. As  IAA Auction Fees depends on the vehicle type and bid amount or buy now price. This information is disclosed. There is also a link on every vehicle description page to the Fee Calculator to see the final invoice amount which includes all the fees.
  5.6. *** Auction Fees: All sales are subject to *** Auction Fees . Prior to placing any bid(s) you are encouraged to review and understand the *** Auction Fees and Fee Structure of IAA Auctions, as sales will not be canceled based on a lack of knowledge of the applicable IAA Auction Fees or any other applicable Fees.
  
  There is no information that the deposit will be or can be used as a payment for the vehicle. The deposit can be refunded only. 
  ********************************************************************************************************************************
  Security deposits may not be used to pay for vehicles or shipping costs. However, security deposits are 100% refundable.
  
  Our team is always ready to answer any questions or clearify any doubts about the deposit use, fees, payments, vehicles or any issues that could appear. We are sorry if there were any misunderstading, we are struggle to make the buying process smoth and transparent.
   The won item was cancelled per your request. We appreciate doing business with you.

• Initial Complaint

  09/10/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  SCA auto auctions is a online auction. I wanted to buy a car from them so I had to create a profile then it says I can buy on buy now or bid. So I do then it says I have to upgrade to a premier member in order to buy n bid which was $200.00. so I paid that then I try to buy then it says I have to deposit $***** and I get $6,600 in bidding power so I do that finally buy the car now pre purchase the info SCA gave me was If I buy they ship it to there auction in my city or closest to it and at that point I can go up there view the vehicle and I can pay in cash. So purchased a s550 for a lil under $10,000 SCA claims the vehicle is in ******************* perfect it's like 10 minutes from me. That's when everything changed at this point SCA **** emailing me says I can not go view the vehicle I can not pay in cash and the only way to pay is thru a wire transfer unfortunately my i.d has been stolen 4x and as a result no bank in the entire u.s.a will do any business with I'm black listed as to high risk. I tell the SCA *** this and tell them had I known it was wire transfer only i never buy the car as I know I can't do a wire. I say I'll just come view it on location. SCA *** says no they will not allow I have to pay n pay to ship B4 I can even view the vehicle in person. i can't do that so I cancel the order and I requested the $***** I deposited no harm no foul it's not like it cost the auction anything they don't pay for them they auction them. Then they would not cancel it and claimed I owe late ************** on ********* emailed me daily until they garnished my ***** bucks. #1 That's totally illegal company can not legally take my money just cause SCA claims I owe them money. It's a violation of federal statue fair debt collection practices act clearly states a creditor can not garnish any monies with a judge signing a garnishment. I want u to send this it will be followed by ************************ complaints n a lawsuit for violating my federally protected rights.

  Business response

  09/13/2024

  Thank you for contacting us. We are acting according to the terms and conditions that you accepted upon the registration with our company. The vehicle can be preview before the auction at the auction yard where it is put on sale. We do not deliver the vehicle to any closest to you yard for preview. The vehicle can be inspected and viewed during the auction period in accordance to the rules and requirement of the yard. The preview time is before the auction. You can see this information in the terms and conditions and in the *** here
  *******************************************************************************************************************************
  The requirements about the wire transfer payment are disclosed in the terms and conditions as well
  5. Payments & Fees
  5.3. Vehicle Payments: All payments for vehicles shall be due within one (1) business days of the date of sale and
  shall be made directly to us via wire transfer in US dollars by 5:00 pm branch local time. In the event of nonpayment
  within the time period mentioned herein (1 business days), Member shall be subject to late fees of $50.00 or 2%,
  whichever is greater. No other methods of payment are accepted at this time. We do not accept payment via credit
  card, debit card, ******, trade ins, cashiers checks, money orders, or ACH payment. SCA LLC reserves the right to
  cancel the bid for any reason and relist the vehicle within its sole discretion.
  The terms of the purchase cancellation are also discribed.
  5.5. Relisting & Sale Cancelation Fees: In the event that the full payment(s) for the vehicle(s) is not received within five
  (5) calendar days, we may, in our sole and exclusive discretion, cancel the sale and relist the vehicle(s). Members shall
  be responsible for the payment of a Relisting Fee of One Thousand U.S. Dollars and No Cents ($1,000.00) or fifteen
  percent (15%) of the vehicle sale price, whichever is greater. As well as the Sale Cancellation Fee of Six Hundred U.S.
  Dollars and No Cents ($600.00). Members are also responsible for the payment of any and all costs and fees, such as
  collection costs, attorneys fees and court costs that may be incurred by SCA. Bidding privileges will be suspended until
  the Relisting Fee has been received by SCA. Multiple failures to pay and resulting relists shall result in termination of
  your privileges and suspension of your Account and result in the member being referred to a third party collections
  services with an additional $100 collections fee added to the existing outstanding fees.
  5.13. Nonpayment of Fees; Collection: In the event any of the foregoing fees remain unpaid, we shall first apply any
  payments made, including your Security Deposit, to any unpaid Membership Fees, Registration Fees, storage,
  shipping and gate fees, late payment fees, Relisting Fees, and Transaction Fees followed by the application of the
  payment to the sales price of the vehicle. Any outstanding debts will be directly deducted from the payment method
  provided by you upon registration, as amended from time to time, without your further approval or notice. We shall not
  be under any obligation to release a vehicle into your possession until any and all fees and costs have been paid to our
  complete satisfaction. Should you pay for any fee contemplated herein by a credit or debit card, you agree to authorize
  SCA LLC to initiate debit/credit entries from your bank account or credit/debit card.
  
  Please kindly make a payment for the renege fee $1600 and then the deposit can be refunded in full. Meanwhile the deposit has been applied to the open invoice for the renege fee. The balance is $600.
  We are acying accorfing to the terms and conditions and completed our obligations. We highly appreciate our client fullfill the obligations as well. Should you have any questions feel free to contact us.
  
  

  Customer response

  09/13/2024

   
  Complaint: 22265698
  
  I am rejecting this response because: you mislead me you said I could view the vehicle B4 purchase then you said no I could not view it. #2 you violated federal law. collector has to give you validation information about the debt either when they first communicate with you or within five days of the first contact. The collector has to include the following
  their name and mailing address
  the name of the creditor you owe it to
  how much money you owe, written out to include interest, fees, payments, and credits
  what to do if you dont think its your debt
  your debt collection rights, including your right to get information about the original creditor if you ask for it within 30 days of getting validation information from the collector. Garnishment a collector must first sue you to get a court order called a garnishment that says it can take money from your paycheck to pay your debts. A collector also can get a court order to take money from your bank account. But a court must grant the creditor a garnishment a creditor can not just take money without a court order. 
  
  Sincerely,
  
  ******* ****

  Business response

  09/13/2024

  There is an option to see the vehicle before the auction. This is the requirement from the auction. We are not collectors. You agreed to pay the cancellation fee and agreed that the deposit will be used as a partial payment for the open balance in case you do not pay the balance. You accepted the terms and conditions when you registered and used the service. 

  Customer response

  09/13/2024

   
  Complaint: 22265698
  
  I am rejecting this response because: well I disagree you never made a time for me to see it until I paid for it. That's not how all other auctions work so I can take ur policy n shove it up your you know what. cause you know what ur policy does not apply to over is federal law i don't care what it says it's irrelevant  or what I agreed to you can't con me into agreeing to something that's against federal law that is illegal n makes ur policy void you sure wanna dance with me Your gonna find out in court I'm going down 2maro to file on you in federal court get ur attorney cause I'm have a field day with this. U won't be the first company I slam n won't be the last y'all ripped off the wrong mfer this time. U about to learn what happens when company's screw  me bet money.
  
  Sincerely,
  
  ******* ****

• Initial Complaint

  08/22/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  Buyer beware we have had two very bad experiences with this auction and will never buy from them again we bought two vehicles. a 2014 **** Explorer and a 2013 **** edge both listed as CLEAN title which were actually SALVAGE vehicles I have contacted the auction multiple times and they have done nothing to make it right. Just want to warn other people. be very careful purchasing any vehicle from them be sure to check Carfax even if the ad clearly states the title is clean

  Business response

  09/09/2024

  Dear *******,
  We want to take a moment to express our sincerest apologies for any frustration or confusion you may have experienced regarding your recent vehicle purchases. Your satisfaction is important to us, and we appreciate the opportunity to address your concerns.
  
  Upon reviewing your cases, we want to confirm that both vehicles you purchased from us have Clean titles. There are no salvage records associated with either vehicle anymore, and we have ensured that all relevant paperwork was processed and sent to you in accordance with company regulations and timelines.
  
  We strive to maintain transparency and provide our clients with accurate information, and we regret any moments where we may have fallen short of your expectations. Please know that we are here to assist you in any way possible and are fully committed to resolving any remaining issues you may have.
  
  If you have further questions or need any additional support, do not hesitate to reach out. Your trust is essential to us, and we are eager to work together to ensure your complete satisfaction.

  Customer response

  09/09/2024

  What the auction is saying is FALSE. Both vehicles are indeed TOTAL LOSS/ SALVAGE.

  Customer response

  09/20/2024

   
  Complaint: 22176780
  
  I am rejecting this response because:
  
  

  The statements you are providing are FALSE. Once again, both vehicles are SALVAGE title.
  They were rejected by Nevada DMV and I have provided proof on more than one occasion 

  Sincerely,
  
  ******* *****

  Business response

  09/24/2024

  Dear *******,
  
  Thank you for bringing your concerns to our attention. We take such matters seriously and appreciate the opportunity to address this issue directly.
  
  After thoroughly reviewing your case, we conducted a detailed inquiry with the *** inspector regarding the status of your vehicle's paperwork. We can confirm that there are no salvage brands present on the documentation associated with your vehicle. 
  
  To support our findings, we have attached a copy of the clean paperwork as provided to you, which reaffirms the absence of any salvage branding.
  
  We value you as our client and are committed to ensuring your satisfaction. If you have any further questions or require additional assistance, please do not hesitate to reach out to us.
  
  Thank you for your understanding.
  
  Sincerely,
  SCA Auctions Team

  Customer response

  09/24/2024

   
  Complaint: 22176780
  
  I am rejecting this response because:

   

  I dont know what paperwork you are providing, but once a vehicle is deemed salvage or total loss that cannot be undone. As you will see again, For both vehicles purchased from your auction NICB Clearly shows that both vehicles are in fact salvage.

   

  That is why I was unable to register the vehicles here in ******. Nevada DMV rejected both vehicles. The only thing that could be done at this time is filling out an inspection With a garage in order to obtain a rebuilt title. Again, I did not pay for or agreed to purchase rebuilt or salvage. I purchased title vehicles from you, which I did not receive.
  
  Sincerely,
  
  ******* *****

  Business response

  09/24/2024

  Dear *******,
  
  
  Firstly, I would like to sincerely apologize for any frustration or confusion that the information you encountered may have caused. We completely understand how important this matter is to you, and we genuinely regret any inconvenience this situation may have brought to your experience with us.
  
  After a thorough investigation with the DMV state inspector, we have confirmed that all the paperwork was provided accurately and in accordance with the necessary regulations. It is our top priority to ensure that every detail of our business transactions is handled correctly, and we appreciate your understanding as we worked diligently to verify this information for you.
  
  Please know that we truly value our business and the trust our clients place in us. Your satisfaction is incredibly important to us, and we strive to provide exceptional service with every interaction. We are committed to maintaining a high standard of quality and integrity in all aspects of our operations, and it is deeply regrettable that you encountered any issues.
  
  If there is anything further we can do to assist you or if you have additional concerns, please do not hesitate to reach out. We are here to help and ensure that your experience moving forward is nothing short of exceptional.
  
  Thank you for your understanding, and once again, we apologize for any distress this situation may have caused. We greatly appreciate your business and hope to build a stronger relationship with you in the future.

  Customer response

  09/24/2024

   
  Complaint: 22176780
  
  I am rejecting this response because:m

  Business refuses to take accountability or responsibility for selling salvage vehicles as CLEAN title

  Their apologies do not rectify the situation nor change the outcome. They are doing nothing to make things right. I have lost a lot of money and whether it is due to their negligence and incompetence or possibly knowingly misrepresenting facts, it does not change the the fact that I have been taken advantage of and lied to and lost a huge amount of money and this business gets to wash their hands and keep all the profit while regular consumers like myself suffer huge monetary consequences 

  
  Sincerely,
  
  ******* *****

  Business response

  09/30/2024

  Dear *******,
  Thank you for reaching out to us regarding your concerns. We appreciate the opportunity to address your complaint and clarify the situation about the paperwork provided for your vehicle purchase from SCA Auctions.
  Firstly, we want to assure you that the documentation related to the sale has undergone a thorough verification process. As mentioned in our previous communications and as corroborated by the attached pictures, we can confirm that the paperwork supplied by SCA Auctions is indeed clean and free of discrepancies. This verification has been conducted in collaboration with the auction house itself, as well as the ********************************** (DMV), both of which have confirmed the legitimacy of the documents in question.
  We understand that navigating vehicle purchase paperwork can be challenging, and its our priority to ensure you feel supported throughout this process. Should you have any further questions, specific concerns, or require additional assistance regarding the paperwork or any other aspect of your purchase, we encourage you to reach out to our support team directly at ********************************************************************. Our dedicated team is here to help you from 9 AM to 6 PM, Monday through Friday, and we aim to respond to all queries promptly.
  We value your business and are committed to providing you with the best possible service. Thank you for your understanding, and we look forward to assisting you further.
  Best regards

  Customer response

  10/01/2024

   
  Complaint: 22176780
  
  I am rejecting this response because:

  regardless of what SCA actions say now the vehicles are indeed salvage. I could not register them here in ****** for that reason they were rejected by the **********. They sold me salvage vehicle cars, pretending they are clean, title, misrepresentation, and actually Potential fraud. Please respond to Attorney who has contacted you three weeks ago
  
  Sincerely,
  
  ******* *****

• Initial Complaint

  08/10/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  Sca auction had a vehicle on there website that had been sold a week prior the same vehicle was being sold 7 days after and was being bidded on. The night prior I had went ahead and did the buy it now feature to purchase it before the auction. I spent ******* I had to ask for a refund and Im not sure if I had it returned yet.

  Business response

  08/21/2024

  Good day,

  We checked all the bidding history from the customer. Therere no bids placed from the account under ******************************* name. The security deposit was received in Aug 8 and was fully refunded next business day (Aug 9). 

• Initial Complaint

  06/12/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I am a specile needs person can not read write spell I payed my bill in full for the car then after they tell me I owe all this more money my bill told me payed in full that add on was not in my bill I payed what my bill told me and they keep my money keep the car I lost my home family and now I am homeless they robbed me

  Business response

  06/14/2024

  Hello! Thank you for contacting us. We offer the access to the online auto auction. Before placing a bid we offer to check the Final price calculator which shows all the auction fees, transaction fee and documentation fee. The terms and conditions shows the terms of payment and the cancellation fee.
  Terms & Conditions
  5. Payments & Fees
  5.5. Relisting & Sale Cancelation Fees: In the event that the full payment(s) for the vehicle(s) is not received within five
  (5) calendar days, we ***, in our sole and exclusive discretion, cancel the sale and relist the vehicle(s). Members shall
  be responsible for the payment of a Relisting Fee of One Thousand U.S. Dollars and No Cents ($1,000.00) or fifteen percent (15%) of the vehicle sale price, whichever is greater. As well as the Sale Cancellation Fee of Six Hundred U.S. Dollars and No Cents ($600.00). Members are also responsible for the payment of any and all costs and fees, such as collection costs, attorneys fees and court costs that *** be incurred by SCA. Bidding privileges will be suspended until the Relisting Fee has been received by SCA. Multiple failures to pay and resulting relists shall result in termination of your privileges and suspension of your Account and result in the member being referred to a third party collections services with an additional $100 collections fee added to the existing outstanding fees.
  5.6. *** Auction Fees: All sales are subject to *** Auction Fees . Prior to placing any bid(s) you are encouraged to
  review and understand the *** Auction Fees and Fee Structure of *** Auctions, as sales will not be canceled based on
  a lack of knowledge of the applicable *** Auction Fees or any other applicable Fees.
  
  ********************************* won the 2013 KIA ****** HYBRID/*****************  stock ********. The last bid was $2500, the final invoice amount including auction fees plus transaction fee plus documentation fee was $3657. The invoice was never paid. So the cancellation fee of $1600 was charged and covered from the security deposit. The rest of the deposit $749 was refunded to 
  Mastercard debit card 8100  on Feb 2, 2023 
  Acquirer Reference Number (ARN) 82711163034000008541322  can help the bank to trace the funds.
  We acted according to the terms and conditions which ********************************* accepted upon the registration. We fulfiiled our obligations in full.

• Initial Complaint

  05/30/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  On 4/25/24 we bought a 2016 Dodge Ram Promaster from this company. Payment was made the next day.Since then, we are waiting for the paperwork to be completed and be sent by the company. They are blaming a *********** They should have sent the papers to the DMV.We are now waiting for more then FOUR weeks for the papers.

  Business response

  06/03/2024

  Hello!

  Could you please kindly provide more information about the vehicle? Please kindly provide the *** or the stock number. We did not manage to locate the vehicle or the client in our system. We will be happy to resolve the issue as soon as possible.

  Customer response

  06/05/2024

  Hello,

  here are the requested informations.
  

  IAA Stock # ********

  VIN: *****************

   

  Business response

  06/14/2024

  Hello! Thank you for the additional information. We have double check the *** number and the stock. We do not have such vehicle in our system. We have never sold the IAA Stock # ******** ***: ***************** to ***********************************. Could you please kindly double check the seller company? Should you have any questions feel free to contact us.

  Customer response

  06/14/2024

   
  Complaint: 21782040
  
  I am rejecting this response because: ************ is just lying. Attached you will find the invoice and a report.
  
  Sincerely,
  
  ***********************************

  Business response

  06/19/2024

  Hello!

  Thank you for providing the invoice. The invoice is from the company Salvagebid, ********************************************************************************************************************

  But our company is SCA AUCTIONS LLC, ***************************************************************************************************, US

  Please kindly contact the right company. Hope they will assist with the complaint. 

  Thank you

  Best regards

  Customer response

  06/20/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************************

• Initial Complaint

  05/11/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I asked for a refund of my deposit and account fee due to my bank not supporting wire transfers I was told that wire transfers were the only way I could pay after winning a bid on a car a few days later after already asking for a refund I was contacted by phone and was given another way to pay but only after 11 days of late charges were assest

  Business response

  05/15/2024

  The full information about the fees and the purchase process is indicated in the Membership terms and conditions. The client is supposed to read and accept it before the registration is completed. The terms and conditions say:
  5. Payments & Fees
  5.3.Vehicle Payments: All payments for vehicles shall be due within one (1)business days of the date of sale and shall be made directly to us via wire transfer in US dollars by 5:00 pm branch local time. In the event of nonpayment within the time period mentioned herein (1 business days), Member shall be subject to late fees of $50.00 or 2%, whichever is greater. No other methods of payment are accepted at this time. We do not accept payment via credit card, debit card, Paypal, trade ins, cashiers checks, money orders, or ACH payment. SCA LLC reserves the right to cancel the bid for any reason and relist the vehicle within its sole discretion.
  5.5.Relisting & Sale Cancelation Fees: In the event that the full payment(s)for the vehicle(s) is not received within five (5) calendar days, we ***, in our sole and exclusive discretion, cancel the sale and relist the vehicle(s).Members shall be responsible for the payment of a Relisting Fee of One Thousand U.S. Dollars and No Cents ($1,000.00) or fifteen percent (15%) of the vehicle sale price, whichever is greater. As well as the Sale Cancellation Fee of Six Hundred U.S. Dollars and No Cents ($600.00). Members are also responsible for the payment of any and all costs and fees, such as collection costs, attorneysfees and court costs that *** be incurred by SCA. Bidding privileges will be suspended until the Relisting Fee has been received by SCA. Multiple failures to pay and resulting relists shall result in termination of your privileges and suspension of your Account and result in the member being referred to a third party collections services with an additional $100 collections fee added to the existing outstanding fees.
  5.13.Nonpayment of Fees; Collection: In the event any of the foregoing fees remain unpaid, we shall first apply any payments made, including your Security Deposit, to any unpaid Membership Fees, Registration Fees, storage, shipping and gate fees, late payment fees, Relisting Fees, and Transaction Fees followed by the application of the payment to the sales price of the vehicle. Any outstanding debts will be directly deducted from the payment method provided by you upon registration, as amended from time to time, without your further approval or notice. We shall not be under any obligation to release a vehicle into your possession until any and all fees and costs have been paid to our complete satisfaction. Should you pay for any fee contemplated herein by a credit or debit card, you agree to authorize SCA LLC to initiate debit/credit entries from your bank account or credit/debit card. 5.14. Refunds and Disputes: Except as set forth herein, no fees or other payments shall be refundable to you for any reason. In the event you object to any fees or costs assessed to you, please contact us.
  
  The section 3. Vehicle Sales & Bidding states
  3.3. Bids:Bid carefully! Once submitted, bids cannot be changed or retracted. We are unable to guarantee that IAA *** accept your bid, and IAA *** reject a Members bid for any reason in IAAs sole and exclusive discretion. You agree that we shall have no liability in the event that a bid you place is rejected. In the event of a tie, a live bidder shall always prevail over a preliminary bidder.If both parties are proxies, they will be requested to place follow-up bids to resolve the tie, or, if doing so does not break the tie, the vehicle will be awarded to the person who bid first, or, alternatively, all bids will be canceled and the vehicle relisted for bidding.
  So once the vehicle is won and awarded to the customer it cannot be cancelled without the cancellation fee.
  When *************************** informed us about the issue with his bank and wire transfer, we were trying to assist and offered another method of payment as one time exception. We informed that the deposit cannot be refunded until the vehicle is paid in full and picked up or the cancellation fee is paid.
  The Terms and conditions and the invoice for the purchase cancellation are attached.
  
  

• Initial Complaint

  05/06/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Paid there $199 fee to be able to bid on their auction. They never got things cleared so I could do this until after the day I needed to bid. They do not return phone calls, you never can talk to a supervisor. They do not tell all the needed information

  Business response

  05/08/2024

  Dear *********************,
  
  We appreciate your feedback and will work hard to improve our service.  We're sorry to hear that you had a bad experience. We overloaded with calls. Regarding the account according to our terms and conditions your account was activated and OK for bidding as soon as you made a security deposit. The activation of the Premier membership can take up to 24h, and we inform about it on the payment page. According to our records you placed a bid on stock ******** FOREST RIVER 2018 GREY WOLF but somebody outbided you. Hope we will see you among our clients in future.

  Customer response

  05/18/2024

  I reject the response from the company. We never bid on any trailer. The one we planned to bid on sold at auction before they cleared us to bid. Despite the fact theyd charged for my membership of $199 & the deposit of $1000 to allow me to bid. But the clearance for me did not come in until after the auction. The auction was 11 in am clearance later that day. Plus you need a certain number to identify & it wasnt given to me until I called a day or so after the auction.. Ill find proof of phone calls & info. Ill try to add pictures later. Must find first. Date & time the number given after I finally later asked ? & called them. It was never on our sign in info & this was after I had tried to reach them or someone in leadership & calls never returned & hung up on numerous times. 

  Customer response

  05/18/2024

  look on these phone records at ************. This shows you how many times I called & got no help & no return phone calls trying to solve the problems.  I signed up paid fees $199, pd $1000 with a credit card on 4/20 but again never cleared to bid until after am sale 4/24.  I tried to resolve before & after sale 4/24 but never happened.  I deserve my $199 fees as never bid like they stated I did. Read all negative reviews. Theyre a dishonest company!!

  Customer response

  05/18/2024

  Here is my calendar with date of TT sale & saw cc ****** cleared on weekend but never sent membership info to bid until after the sell on 4/24. 

• Initial Complaint

  03/19/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Scam -won car for 1200, Later got an invoice for 3k (3 times market price for the WORKING version of this car). Only took bank wires (very hard to do if you don't have certain accounts, and almost no money service will transfer to them), took an extra few days just to pay the **** thing. They claimed the car worked and the only damage was scratched. Well the car shows up and it has a flat and the driver said it doesn't even work. Thousands down the drain

  Business response

  03/20/2024

  Good day,
  
  To start with, wed like to highlight that all the cars are sold AS IS: Every vehicle, including all vehicle types,sold through SCA LLC are sold as is where is. No vehicle is represented as being road-worthy, drivable or mechanically sound and any vehicle may require substantial repairs. As such, any vehicle is sold without any warranties WHATSOEVER. Removal of the vehicle from the auction facility constitutes that the vehicle has been thoroughly inspected by the member prior to removal. It is the members sole responsibility to inspect all vehicles, either in person or through third party, prior to purchase and prior to removal of the vehicle from the auction facility.
  
  On the top of the bid amount/I-Buy-Fast price there are 3 fees applied: documentation, transaction and auction house fees (they depend on a bid amount). On the website theres a final price calculator where everyone can check the total cost: ****************************************************** The same calculator is on the vehicles description page.
  
  All payments for vehicles shall be due within one (1) business days of the date of sale and shall be made directly to us via wire transfer in US dollars by 5:00 pm branch local time. We do not accept payment via credit card, debit card, Paypal, trade ins, cashiers checks, money orders, or ACH payment.
  
  Heres the link to our terms and conditions ************************************************************** as well as to FAQ pages ********************************************************************** , ***********************************************

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