ComplaintsforPristine Gutters, LLC.
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
03/05/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
We contracted with Pristine Gutters to replace/repair Soffit and Fascia for our house on ***************. in **********, ** ***** on 10-06-2023. We gave them a check for $ 1300 on that day which was supposed to cover material. The check was deposited on 10-20-2023. The company has not done any work and has not responded to any phone calls or emails. They are unreachable.Initial Complaint
08/03/2023
- Complaint Type:
- Product Issues
- Status:
- Resolved
I contracted with Pristine to repair/replace soffit and to replace existing gutter and add new gutter on 2/14/23. I provided a deposit of $1,794.50. On 5/22/23 I emailed asking about the schedule for doing the work, and received a response two days later that I was on schedule for early June.On 7/11/23 I again emailed asking about the schedule, and received a response that I was on the schedule for the next week.Subsequent emails were sent on 7/25, 7/27 and 7/31 and I finally received a response on 7/31 stating that I was on the schedule for next week.I called on 8/2/23, and upon reaching voicemail, asked for confirmation that the work would be done by the end of the week, and when I could expect to see them. With no response to this request for confirmation, I have abandoned hope of having the work performed.Customer response
08/25/2023
I did hear from Pristine Gutters, and they came the day after the complaint was filed and completed the work to my satisfaction. I consider this matter resolved.Thank you,******
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
3 total complaints in the last 3 years.
1 complaints closed in the last 12 months.