ComplaintsforOcala Drymaster
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Complaint Details
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Initial Complaint
03/25/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
In July 2023, Ocala Drymaster came to my home to clean my air ducts. They used an oversized vacuum, but didn't clean the registers. He only stuck the hose in about a foot on each space. He partially cleaned the debris, and did not cover anything prior to starting. The ducts were not well cleaned. He stated he would call back in a week or so to follow up. I never heard from him again, with the exception of his emailed invoice, which I paid. In February 2024, I had to have another company come back and repeat the service, as there were still issues with the ducts.Business response
04/04/2024
This customer filed this complaint eight months after the job was done. Unfortunately, my fianc was the one who did this job, and he passed away shortly after. I called the customer on Monday 4/1/24. He informed that he would retract his complaint if I send him the $300 he paid for the job. He called me within two days telling me he hasnt received the check and that we made a deal. It seems this person just wants money. I have attached an email he sent complimenting my fianc. ThisCustomer response
04/11/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I have uploaded my response to this complaint. I have received the payment in resolution to this complaint and now consider the matter closed. Thank you.
Sincerely,
***************************
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.