ComplaintsforPerfection tire&wheels
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Complaint Details
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Initial Complaint
01/09/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Hello my name ***************************** I Traveling from ************** to ******* and I was on the I 78 flat or a blow out my tire on the right side back right side. So I proceed to call my Roadside assistant. They came and help me. And they park my truck ******* navigator here in ****** station where I'm currently parked right now. I proceed So call different places to find a tire. I came across the 24 hour tire place which is perfection tire&wheels to get a tire which is a 305/35/24 They said they had a tire, I said okay. Great, he said you have to pay. So I can show proof that is paid for and they'll come out and put on your tire. They do everything right here and come out to you. I said great. I pay $202. They never came out. It was raining that I sat in my truck woth my child. We slept here all night, so my truck dont get tow now today's January fourth, it is 1:12. And no answer, I call call call had different people calling and I text text no answer. I requested my refund and they declined my refund, I reported it to Cash App and they said there was nothing they can do so currently right now. 1 hour ************************************** the parking lot of the gas station. The ****** station. Please assist me in this issue. Thank you.Business response
01/17/2024
***********************
Good afternoon, *********** named in this report is using my business address, very unhappy people are arriving at my office looking for there money.
I have contacted ****** to inform them about this issue but nothing seems to be changing.
My info is as follows
****************
************************************
***** **.34474
************
Business response
02/14/2024
This issue was resolved as per our policy if she wasnt satisfy with the repair or for some reason I pledge for her to come at our store location to see the manager however she could file a complaint directly on our website which will be evaluated
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.