Business ProfileforPower UP Watersports

Me and my family visited this rental after calling ahead about policies for renting the jetskis. They told us we needed no reservation and we could come in whenever to book, while we found this to be strange because it came from the company we just showed up and asked about rentals for the jetskis. We were immediately greeted with a displeasing attitude from the woman working the desk, and she informed us we needed to all take a boater licensing test. No problem. Our entire group sat outside and began the tests. My partner went inside and asked the woman if we could go ahead and book the jetskis while we were taking the test and she just stared and him and spoke to him as if he was incompetent and then threatened to cancel our booking entirely. I told her directly that I was displeased with her attitude and asked the manager if there was anything that could be done about the situation. He informed us that we would be able to come back the next day when she wasn’t working and rent a boat with 10% off because of our dissatisfaction. We were (for the most part) pleased with this arrangement and came back the next day only to be told that we weren’t allowed to rent because we insulted the woman. ( We did not. We were extremely respectful and patient.) We only pointed out that the worker that was serving us had an awful attitude, and we then took out business elsewhere. We did not want to patronize this business any further we simply wanted an apology for how we were being treated, and as paying customers with a card on file, we expected far more professionalism. After leaving we visited another business that did jetski rentals and were informed that they had multiple parties complain about Power Up and the way they handle customer service. The workers at Power Up laughed at us and mocked us when we informed them that we’d report them. This was an awful display of how they conduct business. We were extremely appalled and frankly disgusted with the way we were treated.