ComplaintsforPestBear

• Initial Complaint

  09/30/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On 7/13/2024 there was supposed to be service provided on my ************* The technician never showed and the customer service group at ********************** confirmed that with the technician. I was billed on 7/15 anyway and the charge subsequently hit my **************** bill. I contacted the area service manager (*****) who said he would immediately have my **** credited. Did not happen. A month passes and their technician shows up and does my ************ and drips a large trail of chemicals on my pavers badly staining them. I call customer service and finally get a call back from the area service manager who comes out to see the stain and says he will pressure wash it himself. I asked him if he was a professional pressure washer and he said, "No but I know how to use a pressure washer". Not interested in him making it worse. While he was here I asked him about the credit to my AMEX and he said, for the second time, I'll take care of it today. Another week passes, and no credit. I call him and tell him I'm not interested in him personally pressure washing my deck and letting him know that if the credit does not hit my AMEX by end of week (this week) I'm filing a complaint with the BBB. Gave them 3 opportunities and with each one he blamed the billing department and assured me he would take care of it. No result!

  Business response

  10/24/2024

  After reviewing the account with **********************, I do see that we issued a refund on 9/25/2024 to the Amex ending in 3002 for $64.27.

• Initial Complaint

  09/23/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  A representative from Pest Bear was soliciting in my neighborhood. I agreed to the terms he promoted. Upon talking with the representative, via phone, it was clear the solicitor was making promises to me that the company could not support. When the phone operator told me that service would not begin until I created an account with them and paid in advance, I decided not to move forward as the solicitor told me I could pay via bill pay AFTER service and would not need a contract and/or provide credit card information. Pest Bear claims they provided service and has hounded me a dozen plus times in the last month to pay for service I did not agree to based on the terms provided. When I asked them to review the phone recording for proof, they would not.

  Business response

  09/26/2024

  We have listen to the call that lasted over 6 minutes. Customer agreed to times of schedule and terms. Was discussion of pay and how they could make payments. 

  Service were completed. IS there any way customer could meet us half way and pay $40. We did do service and put out chemical and labor. 

  Customer response

  10/06/2024

   
  Complaint: 22321788
  
  I am rejecting this response because: The conversation began with me accepting service based on the terms the solicitor promoted.  Upon talking with your operator, it was clear those were not the company's terms.  The operator insisted service would not begin unless I provided credit card information, which I never did.  If you listen to subsequent messages, you will also hear my complaint that *****, the solicitor, set my sprinkler system incorrectly.  The sprinklers went off for over twelve hours before my neighbor contacted me.  My daughter left work to turn off my sprinklers.  In those phone calls you will ask me requesting your company pay that water bill.  You are not getting any money from me.  Your company has already cost me enough.
  
  ******** *******

• Initial Complaint

  08/14/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  Had started services with PestBear in January 2024 and called April 15th to say I was unhappy with services and asked to cancel and was told by customer support that before I up and cancelled they wanted to send a manager out to see if they could correct my dissatisfaction, but that they couldnt get ahold the manager and that they would call me back by end of day. I did not receive a call back, instead the following day, April 17th, the tech called me and left me a voicemail that he was rounding the corner to take care of the lawn. Because of my dogs, the tech wont enter the backyard without verbal confirmation, which wasnt received and service was only provided to the front yard, if at all. I was extremely disgruntled and called the company to say I wanted my account suspended and that I would not be paying for services not provided in full until corrective action with a manager was taken. The manager came out that Friday and spoke of empty promises of coming the following week personally to treat my yard. No manager showed the following week and I called requesting to cancel again. Customer support said there was a balance that needed to be paid and I explained my refusal to pay with the situation explained above. I was told theyd contact the manager and get back to me. Received no call back, just a bill in the mail. This occurred 3 times and each time the bill was sent to me under a different business name. They have now sent my bill they have refused to resolve to a collection agency and I want this corrected and this debt to be pulled from the collection agency before it tarnishes my credit.

  Business response

  08/15/2024

  Sorry for the inconvenience. We will remove it from collections immediately

  Customer response

  08/16/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me so long as they actually do as they say they will this time. I would like to receive some form of communication informing me the corrective action has been taken by the business. 
  
  Sincerely,
  
  *********************

• Initial Complaint

  07/15/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  We hired PestBear back in January for our lawn maintenance. We were advised that their service provided recurring visits and many services including aerating our lawn. Not only did they come twice in 6 months, but they would simply knock to advise us they were there, walk around and look at our lawn and leave within 5 minutes, ensuring they left their marketing materials in my yard.We paid the full balance up front for the year and were told if we canceled at any point, we would be refunded for the remaining balance. We contacted them to cancel on July 5th via email as no one would answer calls (they were possibly closed for the day after the 4th). We then following up Monday July 8th and when my husband tried to cancel the gentlemen kept telling him no they would keep the fertilizer business for us. It took my husband getting extremely ***** before they finally said okay to canceling. He asked about our refund and the guy did not respond and hung up. I personally called back and spoke to a woman who all she would say is the accounts canceled and well get the refund when we get it. I asked for a cancellation email to ensure we were set on parting ways with the business which she rudely responded that its canceled and there is no email Ill be receiving. I called today, July 15th inquiring about our refund to which we were told 2 different amounts that were refunded to us that dont match and that we have yet to receive. We would like them to refund our remaining balance and ensure we have a cancelled contract with them.

  Business response

  07/18/2024

  We are writing to apologize for any inconvenience you may have experienced. As part of our commitment to your satisfaction, we will be refunding your remaining balance of $337.50.
  Please allow a few business days for the refund to be processed and reflected in your account. If you have any questions or need further assistance, please do not hesitate to contact us.

  Customer response

  07/23/2024

   
  Complaint: 21991965
  
  I am rejecting this response because: 

  I have been told three different amounts that have already been refunded that none of which have entered my bank account going back to July 5th and none of the balances match. I will be satisfied and close out my complaint once a return hits my bank account.
  
  Sincerely,
  
  *********************

  Business response

  07/31/2024

  We put a check in mail yesterday. They should have it by end of the week 

• Initial Complaint

  07/11/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Changing for services didnt happen.$327.77

  Business response

  07/11/2024

  I have reviewed your account and it appears that all services were completed as scheduled. Our records show detailed in and out times, as well as the duration of each service visit.
  If you have any further questions or need additional information, please feel free to reach out.

• Initial Complaint

  07/11/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  Pest Bear is engaging in deceptive practices. I was charged $145.60 for an unauthorized treatment. The precedence on my account is clear. Below is a history and the recent events. I contacted Pestbear by phone and email twice requesting a credit. I initially signed up for quarterly service in June 2021 and paid in full. I received quarterly service.In June 2022 I was contacted and asked to sign up again. I again paid in full for and received quarterly service.In June 2023 I was contacted and asked to sign up again. I once again paid in full for and received quarterly service.My 2023 renewal ended in March 2024 with my fourth and final treatment.Pestbear decided to service my house in May 2024, unauthorized.After receiving a bill, I called on 6/17/24 to contest it. They said I had bi-monthly service and had bi-monthly service for 3 years. Not true.They said I called and signed up for mosquito service. Not true.I received a call from Pestbear (April?) asking if I wanted to add mosquito service at no additional cost, it would begin at my next service. After confirming there was no additional charge, I said ok, but that it didn't matter because my subscription ended and was up for renewal in June. Bi-monthly service was not mentioned in the mosquito conversation.I also said I may not renew due poor service and would decide at renewal in June. Some months I received messages saying Pestbear will be here the next day but was a no show. Last September after a no show I had to call and email to get service.I called on 6/17/24 to dispute the invoice and was met with a rude individual who called me a liar. I subsequently spoke with ****** who advised he would need to review the call records to listen to the conversation. Now they say the service should have been contested when done. I was not home to contest it.Further in 2023 it was $534.28 for a year of service. I never agreed to $145.60 bimonthly totaling $873.60 a year? My account precedence is clear.

  Business response

  07/11/2024

  I have reviewed your account, and it seems there has been some confusion regarding your contract with us. According to our records, the contract is ongoing until you decide to cancel it.
  Regarding the yearly payments, these need to be renewed, which is why you were contacted to renew the pre-pay option. Our records show that you canceled the contract on June 17, 2024, after the service was completed on May 31, 2024. During that service, we spoke to a male individual who did not cancel the service at that time.
  Please note that this is not a subscription; it is a contract that remains in effect until someone cancels the service. Your cancellation was processed after the service was completed.
  If you have any further questions or need additional assistance, please feel free to reach out.

  Customer response

  07/11/2024

   
  Complaint: 21973485
  
  I am rejecting this response because: I signed up for and paid for quarterly service for 3 years, period. If the business' theory is correct, which it is not, the next service would have been in June of 2024, not May.  Why did the company's practices from 2021, 2022, and 2023 change to be different in 2024? No "male" from this household ever agreed to any such additional services, I can assure you of that, as the phone number on file is mine the "female" of the household. So again the company is stating items that are not true. When I contacted PestBear regarding the invoice on June 17, yes that is when I cancelled the service. Up until I received the invoice in June, I didn't know I had a service to cancel, because again, every year in June someone would call me and ask me to renew. When I called June 17 the individual I spoke with indicated that the accounts owned by (**** was it?) weren't handled properly because ******* moved to another area or left. This is all clearly a mistake on the company's part and they should do right by crediting my account. 
  
  Sincerely,
  
  ***************************

  Business response

  07/18/2024

  We would like to address a recent concern and provide clarification regarding our business practices. Our business practice has not changed; it appears there may have been some confusion between your payment plan and your contract.
  To address any inconvenience this may have caused, we have removed the last charge from your account.

  Customer response

  07/19/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  07/08/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  February 2024 I made final payment of $94.98 on an annual contract. I called the company to advise I did not want to renew in May. I was told this could not be done in advance and that they would contact me in May. I did not speak to the company in May. Unannounced, a technician serviced my property on 5/30/24. I refuse to pay $94.98 for this unauthorized service. Attempts to resolve this by phone were not productive.

  Business response

  07/11/2024

  SHE WANTED TO CONSOLIDATE HER SERVICES WITH ANOTHER COMPANY BUT
  JUST HAD SERVICE ON 2/2/24. SHE WILL WAIT OUT THE 90 DAYS AND WE WILL
  CALL PRIOR TO COMING OUT TO SEE HOW THINGS ARE GOING. SHE MAY STAY
  WITH US AT THAT TIME. NEVER CALLED TO CANCEL SERVICE. 

  Customer response

  07/13/2024

   
  Complaint: 21945533
  
  I am rejecting this response because:

  We had a conversation, but I was told I could not cancel in advance.

  I did not authorize the service in May. I did not authorize renewing the contract. I did not speak to anyone at the company before the service.

  In February I specifically said I wanted to cancel, but the company did not accept that request.
  
  Sincerely,
  
  *******************

  Business response

  07/18/2024

  We wanted to inform you that we have processed a credit to your account. Although you did not explicitly request a cancellation, we have taken this step to ensure your satisfaction and address any potential concerns you may have had.

  Customer response

  07/18/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************

• Initial Complaint

  06/28/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  We have been customers of ********************** for over 3 years for 2 separate properties. When we were sold the plan for our first property we opted for pest , subterranean and dry wood termite treatment coverage. We added a 2nd property which the salesman told us would be covered with the same plan. For over three years we made our quarterly payments and rarely ever called in for service. I would notice over the 3 years Pest Bear would raise our quarterly payments without notice or authorization and charge my credit card. I would have to call them and they would then move the payment back down. I had to start asking them to send me an invoice anytime they charged my card. For over 3 years Pest Bear never once seen termite activity in the stations according to themUnless I called them out when I saw termites. When I was sold the service they assured me a termite specialist would come out once or twice a year inspect the attic/crawlspace to make sure we did not have termites. Well 3 years later we had a termite infestation at our property due to their negligence. I called them up and they sent out a gentleman named ***** who said I was not covered for this termite treatment and it would be $3,800 to fumigate the house to get rid of the infestation. I then called management who had no idea what was going on. They could not furnish the contracts I signed when I started service and told me it was my word vs theirs. Oran Came out to the house and offered to take care of this for me. Spot treatments of borax in parts of the wall. I said ***** said we need a tenting and Pest bear should cover this as we have been paying for all of this time. They basically could care less and tried to walk back that I actually needed the $3,800 treatment. I had another real termite company come out and fumigate/treat the house for $2,200 so Pest Bear was going to make $1,600 off of fumigation services. Pest Bear should pay for this full treatment.

  Business response

  07/11/2024

  I understand that the home is currently covered under a subterranean termite warranty and does not include coverage for drywood termites. As per the terms of the contract, there is no coverage for drywood termites.
  We offered to do the treatment at cost, but the customer canceled this offer. As the account has now been canceled by the customer, there is nothing more I can do at this point.
  

• Initial Complaint

  06/18/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Pest Bears, *** came, did a walk around the perimeter & went over services were offered. I stated I wanted inwall pest, ************************ next wk paid, $665. ****** came 6/4/24 to install bait stations & perform pest serv.. When I showed him where the port was located. *** nor ****** disclosed the port for inwall (CPS) was not universal to companies. The port is Taexx by Hometeam. ****** installed the bait stations, sprayed front porch, did not brush soffits/windows or spray windows or others areas. I noticed ****** was gone & did a walk around to find he installed a bait station near a sewer cap w/o knowing where the underground pipe ran. He chipped away stucco & damaged the port cover trying to gain access.. If Pestbear knew these ports were not universal why this disclosed at orig walk around & why did ****** break it open damaging my stucco. I had NO idea ports were not universal. *** should have asked to have me to have Hometeam remove the cover so Pest Bear could install theirs. . Same for ********** should have been notified they could not perform the serv that day till port cover was removed/replaced w/their cover. ****** did not disclose the damage to stucco leaving areas H2O could get in & damage even further. I took *********** them to ***. ******* & another guy called saying it was no big deal & an easy fix. However, it is a big deal, the tech dmgd my home wi/o advising.. *****, office mgr called me that day & offered a $150 credit. I spoke to another resident who ****** serviced that day to find out she found dmg to her port. Pest Bear was supposed to repair on 6/7/24. By 2pm the other resident & I had not heard an ETA. She called, the tech called back w/no ETA & asked if he could reschedule. By 3 Pm no word. . I called ***** to ask for a refund, of $665 in addition to $150 credit offered on 6/4. I also sent an email request to send within 14 days ( by 6/20). This is a horrible way to do business, There is NO trust, I want $815 refund

  Business response

  06/18/2024

  I apologize for any inconvenience caused. I wanted to address your recent complaint regarding the replacement of your ports with our outdoor waterproof electric boxes.  We strive to provide high-quality service and it is our standard practice to caulk around these boxes to ensure they are properly sealed. I understand this was not up to your standard and the account has since been canceled. 
  I also understand from our records that we processed a refund for you on June 7, 2024. If there are any additional concerns or issues that have not been resolved, please let us know so we can address them promptly. Our goal is to ensure your complete satisfaction with our services.
  Thank you for bringing this to our attention, and we appreciate your understanding and patience.

  Customer response

  06/19/2024

   
  Complaint: 21863454
  
  I am rejecting this response because:
  
  As of 6/18/24 the $815 refund that was processed on 6/7/24 as stated in your prior message has not been received. Ive received no response as to when the termite bait stations will be picked up as requested on 6/7/24 (verbal and email request) in addition to a voicemail left on 6/17/24. 
  

  I was not satisfied with the initial pest control and termite service on 6/4 because the tech did not complete the whole pest service that was paid for and caused damage to the port box and stucco on my house without disclosing this. This is unacceptable and an unprofessional way to do business with a first time customer. 
  

  Please confirm when the refund was mailed and provide a pickup date for the bait stations. 
  
  Sincerely,
  
  *********************

  Business response

  06/20/2024

  The money was returned to the card. 

  Customer response

  06/24/2024

   
  Complaint: 21863454
  
  I am rejecting this response because:
  as of today, Monday, 6/24/24 there has been no has no merchant refunds from Pest Bear applied to my Discover card as you stated. 
  

  Please refund my $815 and provide specific dates and amounts in your next response to me. 
  

  This is deceitful and unethical business practices on Pest Bears part. You continue to lie stating a refund was processed in your responses through this portal. 
  

  According to **** at your office (6/21/24)  a $250 refund was processed on 6/7/24. However, this is not true as no refunds have posted and this is the incorrect amount. Im owed $815.00 from Pest Bear.  **** stated ******* would return my call on 6/21/24. I never heard from him after leaving a specific voicemail message  as well as a text message as he stated was a method of contact on his voicemail message. 
  

  again, refund $815 and advise the date and amount the refund will be processed. 
  

   

  
  Sincerely,
  
  *********************

  Business response

  07/18/2024

  According to the billing in our system we charged an amount of $665.00 to the credit card 5/23/2024 we refunded the exact amount on 6/07/2024. I don't see where we charged more than that. 

  Customer response

  07/31/2024

   
  Complaint: 21863454
  
  I am rejecting this response because:

  The $665 was refunded to my credit card.  However, the $150 credit that was applied to my Pest Bear account by ***** for the damage to the stucco around the port, cover and poor service on the 1st service visit on 6:4/24 has not been received. Please mail a check $150 check ASAP and advise when this has been mailed. 

  
  Sincerely,
  
  *********************

  Business response

  07/31/2024

  After carefully reviewing your recent concerns, we have decided to issue a refund of $150, which was initially provided as a credit towards future services. Although we believe we are not liable for this issue, and the repair does not require the repairs requested. we value our customers and aim to ensure your satisfaction.

  Customer response

  08/06/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Please advise if the $150 refund will be mailed to my address on file or applied to my credit card and provide the date of the transaction. 
  
  Sincerely,
  
  *********************

• Initial Complaint

  06/13/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  PestBear is a horrible business. I had cancelled my service with them over three weeks ago via the telephone when they called to schedule my service and see how it was going. I told them I was not happy with the service and cancel the account. They confirmed on phone it was cancelled. On June 12th, they came out and serviced the lawn without my permission and trespassed on my property. I called them when I got home about 2 hours the service and complained to the company that they trespassed and provided service that I cancelled almost a month ago.They said they would cancel my service and I told them I was not paying for the service that was unauthorized. They said OK, and would cancel my account. This morning, June 13th, I received a paid invoice that they ran and charged my card for this unauthorized transaction.

  Business response

  07/17/2024

  We apologize for the confusion. We do not see any record of the customer calling before 06/12/2024, the day he canceled. The service was canceled, and the charges were refunded on 06/18/2024.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩