ComplaintsforHeck Electric
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Complaint Details
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Initial Complaint
08/22/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Hired Heck to come out and repair a meter box. After “repairing it” the technician left without trying to turn the power on, checking with anyone, or even seeing if he fixed the issue. *** came out after I was still having problems and let me know they did not fix what the actual issue is. After talking with Heck’s office they offered to send a partial refund. After following up they let me know they would not be refunding me until I took down my review of their work.Business response
09/05/2023
This is a situation where the customer is claiming that we wrongly diagnosed his issue and has run to every outlet in an attempt to bad mouth our company. we were originally called because *** stated the customer had a bad lug. if you look at the pictures it is obvious the lug is burnt and needs to be changed. we sent out a tech to assess the situation. we take pictures and provide a quote. the customer provides approval, and we schedule the appointment and pull the permit. we changed the lugs which you can see in other pictures. On the day of the lug was changed, *** had power out as they are working on the neighborhood's transformer. we received a call from the customer that his power issue is still not fixed. we returned at no cost and now that power has been restored, we were able to tell that the heat from the bad lug has also damaged the meter and it also needs to be replaced. customer now wants a full refund as he thinks it's a mistake on our part which is not the case and none of our efforts to explain this have helped. Please feel free to contact me with any questions
Very Respectfully,
**** ****
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.