ComplaintsforPavers and Grass LLC
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Complaint Details
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Initial Complaint
05/05/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
Contractor use incorrect material. Wrong sealer and sand. Left pavers whit stains and joints are damage. I have to hire a new Contractor to stripped the incorrect sealer whit a sealer remover and resand with correct sand. Cost me and extra $1,000.00. Plus and want $650.00 I pay Pavers and Grass LLC.Business response
05/13/2024
Hello good morning, in response to your request we have sent the necessary evidence to solve the problem. the before and after the work that was done, please note that the client called 1 month after completion. We also attach the same photo that the uploaded one, ours was taken on the day of initial maintenance, so it can be seen that the Pavers were already scratched. I hope it will help you! ThanksCustomer response
05/15/2024
Complaint: 21668699
I am rejecting this response because:
Sincerely,
******************Customer response
05/15/2024
They sent pictures taken when pavers still wetCustomer response
11/13/2024
Complaint is Resolved. Please Close Complaint. Thank you #********Customer response
11/13/2024
Complaint is Resolved. Please Close Complaint. Thank you #********Initial Complaint
04/25/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I hire this contractor to seal and resand my pavers on my driveway and backyard for $650.00. They use the incorrect sealer and joint sand. They come back to fix it but they did it wrong again. They want give back half of the amount. I want the full amount plus what the new Contractor wants to charge me $2,150.00 for stipping the incorrect sealer, repair pavers and replace the joint sand
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
2 total complaints in the last 3 years.
2 complaints closed in the last 12 months.