ComplaintsforAPPLIANCE DEPOT OBT, LLC
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
02/09/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I purchased a washer & dryer set from this store on 11/05/2022. This place did not have the best reviews on google but they were nice and insisting on the day I went in person, and I decided to go ahead and give them a chance as they looked like a family owned business and Hispanic, I wanted to support. After using the washer for about a month it stopped working properly, the washer does not spin, it does not squeeze/drain the clothes. I tried over and over again and it still does not work. I contacted the company late December and I had no real response as the "holidays" and, I tried calling again in January and I was told "I will call you back,I'm closing a sale", not very professional but okay. Mind you I had a surgery I've been recovering from therefore I cannot be contacting these people every day, I've been advised to rest. Today 02/06/2023 I called again three times, left voicemail, and finally got a call back from Natalia. I explained the situation, and their response was " You are out of warranty, you only have 60 days. (Mind you I called prior to 60 days with no response, because of the holidays,etc) she proceeded to state "if you want us to fix it you need to pay us". This company sold me a broken washer and expects me to pay for it to be fixed? Is this how this company makes their money? They sale used appliances, and I understand that, however it seems like they make sure they don't last as long because they also make revenue off charging to fix things. They sold me a completely broken washer., stopped working properly after a few uses. I tried to politely ask them to assist me with my concerns such as fixing the washer or replacing it, and they declined, as they only want to hear that you will pay extra after I spend over $700 on this washer-dryer set. This is the type of business that if you pay cash they won't charge you taxes. 0 professionalism, we are all going thru hard times right now, and I feel like this company is taking advantage of people.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.