ComplaintsforLean Time Keto
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Complaint Details
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Initial Complaint
11/25/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
Hello I saw this product online, it guaranteed for you to lose weight. The Billionaires on the ** Show Shark Tank all bought into this product. Biolyfe Keto Gummies, For 1 bottle and one FREE bottle it is advertised for $39.99, I was charged $199.99, I looked at my debit card balance, I was shocked !! Many Celebrities swore by how it worked for them. I called the Company that night and left a VM message to call me. I never received a Call Back, I went to my Bank and canceled that debit card, I also filled out a Bank form requesting a Refund.. Please put a Minus -F on their BBB rating.Thank you *********************************Business response
01/24/2023
---------- Forwarded message ---------
From: Support <**********************************>
Date: Tue, Jan 24, 2023 at 9:36 AM
Subject: Re: Case ID ******** Reminder - [LRM-MVKHB-920]
To: ************************* ************************************************************************************** *************************************************** ********,
We appreciate you making us aware of your negative experience. We strive to provide excellent customer service in a timely manner, and we apologize for the delay in response as we experienced an internal communications error that caused the delay in addressing this complaint. We're only been notified recently of this complaint.
We highly apologize that you may have overlooked our promo bundles. As per double-checking, your account was fully refunded $199.99 on 01/05/23. Rest assured, the account is canceled, and you won't receive any further charges.
Thank you for being so patient. If you need anything else, let me know if I can help.
cc: *************************
Consumer Affairs Representative
Sincerely,
Customer Service
**************Initial Complaint
09/02/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
On April 8, 2022 I ordered a bottle of Keto Diet pills for $60.00. I have since then every month had $199.98 TAKEN OUT OF MY CHECKING ACCOUNT. I have tried to contact them to to avail. I need this to stop and get my money back. I do not want their product and I want them to immediately stop taking my money.Business response
11/09/2022
Business Response /* (1000, 17, 2022/10/14) */ Hello ****, We regret any inconvenience that the customer has experienced, and we assure you that we are doing everything possible to resolve their complaint. We take great care to ensure that important matters such as this are properly managed. We highly apologize that you may have overlooked the terms. Your initial purchase rolls into a monthly auto-ship program if not cancelled 30 days from the order date. As a one-time courtesy, we went ahead and issued a refund of $119.98 as a one-time courtesy. Please allow 5-10 business days depending on your bank's processing time, for the credit to reflect in your account. Rest assured, the account is cancelled, and you won't receive any further charges. Thank you for being so patient. If you need anything else, let me know if I can help.Initial Complaint
08/05/2022
- Complaint Type:
- Product Issues
- Status:
- Resolved
I purchased a time only an order for Lean Start Keto (now based out of Brandon, Florida). I wanted ONLY 1 bottle, got a pack of 5. As soon as it arrived I tried them because they had a money back guarantee promised. I sent an email immediately and told them they didn't work and I wanted a refund. In less than 30 days, 28 to be exact, another charge was placed on my credit card. I did not have any information on this in the alleged "terms of service " that I read before agreeing to my single bottle purchase only. Each billing was for $199.99. I explained I wanted NONE of the product, wanted the guarantee offered and I returned ALL 9 bottles of the unopened product following their instructions. I waited more than 1 month and received zero refund. Reached out again via email so I can maintain copies of communications through my emails, and received a $149.00 refund BUT ONLY AFTER CONTACTING them again. I have contacted my bank, local law enforcement. I want my FULL REFUND FOR 9 BOTTLES. I paid for my own shipping to return them. Now I get an email saying they are going to charge me $10 per bottle for the refund processing fee. This was not on my terms or service, no paperwork at any time with the product to state this and DIRECTLY goes against their full refund policy. Clearly this is just a scam. All of the websites online reviews indicate nothing but complaints of fraudulent charges, fraudulent autoship programs and refusal of the company to follow their own stated policy of a FULL REFUND. I spent just shy of $400 Plus the shipping costs to return 9 sealed and unopened products including still SEALED IN THE ORIGINAL SHIPPING PACKAGE UNOPENED. Original order on 5/9/23, notified the company on 6/4/22 after less than 1 week of requesting a full refund which they acknowledged yet on 6/7/22 they sent and charged me for 5 more bottles AFTER I HAS ALREADY CANCELLED & HAD ALREADY REQUESTED A FULL REFUND. BBB please help shut them down!Business response
08/16/2022
Consumer Response /* (2000, 5, 2022/08/09) */ --------- Forwarded message --------- From: BBB InfoInitial Complaint
07/18/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
I was billed for a monthly subscription for the product when I ordered ONE bottle to try. The product is falsely advertised and the company is difficult to reach to resolve issues I am requesting a refund for 2 recurring charges of ****** and ****** respectively billed on 5/3 and again on 6/1:22. Any assistance would be much appreciated. Thank you.Business response
07/18/2022
from: Customer Support <************************************>
to: *****************************************
date: Jul 18, 2022, 11:52 AM
subject: BBB Complaint ID: ******** Consumer: ***********************
Hello ******,
We regret any inconvenience that the customer has experienced, and we
assure you that we are doing everything possible to resolve their
complaint. We take great care to ensure that important matters such as
this are properly managed.
When placing an order for Lean Start Keto, you were required to agree to
the Terms and Conditions. It states that you must call and cancel if you
do not wish to subscribe and receive a shipment every 30 days. If a
cancellation is not made, you will be sent new products every 30 days
and be billed for new products. We did not receive a cancellation
request from you in the allotted time, so we naturally assumed that you
were satisfied with the product and charged you accordingly, as agreed
to by the Terms and Conditions.
Unfortunately, some of our customers do not read over the terms before
agreeing to them in some cases. We do list our phone number and email
address in our emails, product labels, and packing slips for customers
to be able to contact us if they are not sure of the terms or have any
questions about the products.
As a one-time courtesy, we processed a refund of $199.98 today. Please
allow **** business days depending on your bank's processing time, for
the credit to reflect in your account. Rest assured your account is
canceled, and you won't receive any further charges.
I appreciate your patience. If you need anything else, let me know if I
can help.
Sincerely,
*********************
Account ManagerInitial Complaint
07/13/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Resolved
Keto Start has charged my credit card without my consent. Probably for the same reason every other complaint against them exists. I had an order which my son input for Lean Start and they would not refund the money for that product either. I did receive it and was told that since I received it, I could not return it. Now the new charge is for Keto Start for $139.99. I did not agree to any memberships or other forms of this product or service. The charge is undoubtedly not approved by myself.Business response
07/13/2022
Hello *******,
We regret any inconvenience that the customer has experienced, and we assure you that we are doing everything possible to resolve their complaint. We take great care to ensure that important matters such as this are properly managed.
When placing an order for Titan - MUSCLE 5, you were required to agree to the Terms and Conditions. It states that you must call and cancel if you do not wish to subscribe and receive a shipment every 30 days. If a cancellation is not made, you will be sent new products every 30 days and be billed for new products. We did not receive a cancellation request from you in the allotted time, so we naturally assumed that you were satisfied with the product and charged you accordingly.
Unfortunately, some of our customers do not read over the terms before agreeing to them in some cases. We do list our phone number and email address in our emails, product labels, and packing slips for customers to be able to contact us if they are not sure of the terms or have any questions about the products.
As a one-time courtesy, we processed a full refund of $139.99 today. Please allow **** business days depending on your bank's processing time, for the credit to reflect in your account. Rest assured your account is canceled, and you won't receive any further charges.
I appreciate your patience. If you need anything else, let me know if I can help.Customer response
07/13/2022
7/13/2022Better Business Bureau:
I have reviewed the response made by the business, and find that this resolution is satisfactory to me. However, there was no paperwork included with the initial order which I attempted to cancel, nor was there verbal questioning regarding acceptance of another shipment to be made. I will accept the refund, thank you.
Regards,
*******************************Initial Complaint
07/08/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
On May 17th, my mom who is 76 got online and looked at the Keto weight loss pills. She placed an order for what she thought was 1 bottle. Instead, it ended up being 5 bottles for ******. They also then enrolled her automatically for more product which was charged on june 26th for ****** We could not find a telephone number or return slip inside the package and had to wait for her credit card statement to find the name and number of the company. In the meanwhile we have received another package and after contact with them 34ish days later we are only able to return 1 package because it is past their 30 day policy for the first. She has tried 2 of the bottles which made her ill so we are trying to return the 1 package and then 3 bottles from the initial package. However, they will only accept the second package. This is very frustrating and frightening for elderly.Business response
07/08/2022
Hello ********,
We highly apologize for the inconvenience this has caused you. We cannot locate an account for the consumer. Please provide a name, an account number, order ID, etc., to resolve this matter. Thank you.
Initial Complaint
07/06/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Resolved
On May 2nd I purchased Lean Time of $60. Immediately I was additionally charged $199.99 as well. I tried to use the website but it was not longer loading. I called the following day using the number that appeared on my banking and was told that I had been enrolled in a subscription service. I requested to be removed from it immediately and was advised that the package had been sent. I asked to have return shipping sent to me for the return of all of the product. On May 31st I was again charged $199.99. I had received the package and was waiting for the return shipping for the unopened package. I called again and was put on hold for over an hour. I hung up and called again the following day and could not get an answer. I investigated and saw the reviews on this website. I called again and after being on hold for a long time was told that the subscription had been cancelled and I would receive a refund within 10 days and should keep the product. I received another package. I called again and was told to keep both and expect the refund. I was charged $199.99 again on June 30th and today received a third package which tipped me off to check my bank account and see that I had been charged on 6/30. That bank statement cannot yet be printed. I can't get an answer on the phone and have had enough.I expect a refund of $599.97 immediately as well as receipt of return shipping for all 3 unopened packages. I'll own the original $60 as a learning experience but I am not in a position to be out nearly $600.Please post clearly on your website that this is a subscription, make the website usable to cancel subscriptions and check on account, and follow up on remedy previously offered. These are basic business practices. Many will not go these lengths due to lack of knowledge, access to resources, etc, and continue to be scammed.Business response
07/06/2022
Hello ***,
We regret any inconvenience that the customer has experienced, and we assure you that we are doing everything possible to resolve their complaint. We take great care to ensure that important matters such as this are properly managed.
When placing an order for Lean Start Keto, you were required to agree to the Terms and Conditions. It states that you must call and cancel if you do not wish to subscribe and receive a shipment every 30 days. If a cancellation is not made, you will be sent new products every 30 days and be billed for new products. We did not receive a cancellation request from you in the allotted time, so we naturally assumed that you were satisfied with the product and charged you accordingly, as agreed to by the Terms and Conditions.
Unfortunately, some of our customers do not read over the terms before agreeing to them in some cases. We do list our phone number and email address in our emails, product labels, and packing slips for customers to be able to contact us if they are not sure of the terms or have any questions about the products.
As a one-time courtesy, we processed a refund of $199.98 today. Please allow **** business days depending on your bank's processing time, for the credit to reflect in your account. Rest assured your account is canceled, and you won't receive any further charges.
I appreciate your patience. If you need anything else, let me know if I can help.Customer response
07/08/2022
7/8/2022
Complaint: 17523949
I am rejecting this response because I repeatedly tried to call and get the issue resolved and was told it was resolved. I also repeatedly could not get through on the number provided.
Regards,
*******************
7/8/2022
Better Business Bureau:
I have reviewed the response made by the business, and find that this resolution is satisfactory to me.
Regards,
*******************Business response
07/08/2022
7/8/2022Hello ***,
We apologize for the inconvenience as we are limited with the policies in place for the products. Please note that we strictly follow our 30-days Return and Refund Policy as stated in our Terms and Conditions to which you have agreed before checkout.
As a one-time courtesy, we went ahead and issued an additional refund of $199.98 as the customer requested. You may keep the products you have, and no need for you to return them to us. Please allow **** business days depending on your bank's processing time, for the credit to reflect in your account.
We hope you understand the matter on the situation that occurred on these charges. Thank you for being so patient. If you need anything else, let me know if I can help.Initial Complaint
07/01/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
May i ordered the product and my cc was charged ****** I never received the product.June i was charged another ******. I called they said the product had ship and they could refund 50% if i wanted to keep the product, I did.I call on 6/29 and ask about a refund for the may charge due to never receiving the product and was told i could only receive 50% for something i never received.Business response
07/01/2022
Hello ****,
We regret any inconvenience that the customer has experienced, and we assure you that we are doing everything possible to resolve their complaint. We take great care to ensure that important matters such as this are properly managed.
We apologize that you may have overlooked the terms. Your initial purchase rolls into a monthly auto-ship program if not cancelled 30 days from the order date. As a one-time courtesy, we went ahead and issued an additional refund of $120.00 as the customer requested. Please allow **** business days depending on your bank's processing time, for the credit to reflect in your account.
Rest assured, the account is cancelled, and you won't receive any further charges.Initial Complaint
06/29/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
I ordered product which stated one time purchase. They have continued to send reoccurring monthly products charging my card. There is no number or address to contact to cancel. I used the same ******** that I ordered from to try and cancel and they were unresponsive. I put in writing on site 2/24 and still continue to get monthly charges.Business response
06/29/2022
Hello *****,
We regret any inconvenience that the customer has experienced, and we assure you that we are doing everything possible to resolve their complaint. We take great care to ensure that important matters such as this are properly managed.
When placing an order for Lean Time Keto, you were required to agree to the Terms and Conditions. It states that you must call and cancel if you do not wish to subscribe and receive a shipment every 30 days. If a cancellation is not made, you will be sent new products every 30 days and be billed for new products. We did not receive a cancellation request from you in the allotted time, so we naturally assumed that you were satisfied with the product and charged you accordingly, as agreed to by the Terms and Conditions.
Unfortunately, some of our customers do not read over the terms before agreeing to them in some cases. We do list our phone number and email address in our emails, product labels, and packing slips for customers to be able to contact us if they are not sure of the terms or have any questions about the products.
As per double-checking, your account was refunded $59.99 on 06/28/22. As a one-time courtesy, we went ahead and issued an additional refund of $139.99 today. Please allow **** business days depending on your bank's processing time, for the credit to reflect in your account. Rest assured your account is canceled, and you won't receive any further charges.
I appreciate your patience. If you need anything else, let me know if I can help.Initial Complaint
06/29/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
I purchased this product on May 13th and was not only over charged but was charged for a product I didn't order. I called immediately and after complaining was told I would receive a refund of ***** for the product I didn't order and *****. For the over charge, I only received *****. Once I received the product I decided that because of their shadfy business pratices I didn't want the product. I called to see what I needed to do to get a refund. I followed all the steps and returned the product, the received it on May 31st. I still have'nt received my refund, and they are refusing to refund it.Business response
06/29/2022
Hello *****,
We regret any inconvenience that the customer has experienced, and we assure you that we are doing everything possible to resolve their complaint. We take great care to ensure that important matters such as this are properly managed.
As per double-checking, your account was already fully refunded $179.99. We have issued $120.00 on 05/12/22 and $59.99 on 06/28/22. Please allow **** business days depending on your bank's processing time, for the credit to reflect in your account. Rest assured, the account is canceled, and you won't receive any further charges.
Thank you for being so patient. If you need anything else, let me know if I can help.*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
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Customer Complaints Summary
82 total complaints in the last 3 years.
0 complaints closed in the last 12 months.