ComplaintsforSoutheast Steel Sales Company Inc.

• Initial Complaint

  03/29/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  On March 4th I purchased a brand new Frigidaire refrigerator. The salesman assured me that they would remove my existing refrigerator and there would be no problem with the food. They delivered a refrigerator on March 6th. This refrigerator was broken and never cooled down. They sent their repair person who said that the compressor was bad and no freon. They dropped off a small used refrigerator until they could get another one. I spoke to Spencer Kimball, the owner who promised me I would have one by March 27th and they would cover the cost of food loss. I called on the 27th and he never returned my call. I still don't have my new refrigerator 24 days later.

• Initial Complaint

  09/02/2022

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  * Date of transaction - Purchased 3/7/22 * Amount of money paid - $1551.39 * Committed to provide a new Maytag refrigerator with icemaker * Dispute over getting the "runaround" for six months. The new refrigerator was delivered to me on 3/11/22. In April, the factory authorized repair company,*************************. (appliance repair) came out to repair the problem, the freezer was frosting up and the refrigerator was warm inside. They had to order a part. They installed the part. One month later the frig/freezer were not working again, same problem. This happened at least 4 times in six months, all repairs are documented at Maytag.*************************. will not declare the refrigerator "unrepairable" because they have been burned, not compensated by an appliance company before, and lost over $2000. Maytag sent another company here,*************************. The technician did not honor the window for the service call, 8 AM to 4 PM. I was at work. They called me 30 minutes before their arrival time, at 9:37 AM. I told them I could be there by 11:00. I told them I would leave work and meet them at my home. They told me they could not wait nor return in the PM. The refrigerator does not work. I am living from a cooler filled with the ice I buy at the grocery store. I have lost hundreds of dollars of food in the past six months. I paid $1500 for a new refrigerator that works. The refrigerator needs to be declared "unrepairable" and hauled away. I need Maytag to authorize South East Steel in Orlando to pick up the unrepairable refrigerator and issue me a complete refund. * I have tried to resolve this for six months. Some customer service personnel have tried to help me get a resolution but they are at the bottom of the "feeding chain". The Management has given me the runaround for six months. * Order *********

  Business response

  10/20/2022

  Business Response /* (1000, 8, 2022/09/21) */ Contact Name and Title: Stuart K******, President Contact Phone: 407-423-7654 Contact Email: stu@southeaststeel.net We have picked up the refrigerator and refunded the full amount o0f the sale. Consumer Response /* (2000, 10, 2022/09/24) */ (The consumer indicated he/she ACCEPTED the response from the business.) This was my first dealing with the BBB. I am very satisfied that you contacted the president of SouthEast Steel and he made good by refunding my money for a lemon of a new refrigerator. Thank you, Better Business Bureau. ****

• Initial Complaint

  02/15/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I purchased a dryer, for my rental property from the appliance store. When they delivered it, there was a dent in the door of the dryer. They are acting like it is not there problem to replace it, and the responsibility and expense should be mine.

  Business response

  03/18/2022

  Business Response /* (1000, 5, 2022/02/19) */ Contact Name and Title: Stuart *******, President Contact Phone: XXXXXXXXXXX Contact Email: *******@southeaststeel.net I apologize for the misunderstanding when our customer called the store. We have communicated with her and ordered a new dryer door. As soon as we get it, we will replace the dented door and there will be no charge.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩