ComplaintsforMorgan & Morgan

• Initial Complaint

  11/07/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I retained Morgan and Morgan to help me with my SSDI case. They have provided zero assistance, other than filing my initial paperwork. I have only been allowed to talk to a case manager, not my actual attorney. I have not received any contact that I have not initiated, and my case manager is rude and unhelpful. I have been trying to withdraw from this office, but they refuse to call me back. It has been over a week with several escalations. They say there is nothing they can do if nobody wont call me.

  Business response

  11/08/2024

  Hello ******,

  Thank you for your feedback. We are sorry to hear about your experience and will be addressing these concerns internally with out management team.

  Thank you for bringing this to our attention.

  Client Experience Team

  ***********************************

  Business response

  11/08/2024

  Good afternoon,

  In response to the client's complaint, we have received the following update from the case staff regarding their most recent communication with her.

  Please see the attached email from Mr. ***** ****** to claimant ****** ****. 

  Thank you,

  Client Experience Team 

  Customer response

  11/08/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ****

• Initial Complaint

  10/30/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Immediately stop all methods of contact including automated phone calls, texts, emails, regular mail, etc. I have no interest in your services or plan to use them.

  Business response

  10/30/2024

  Good afternoon,

  We apologize to hear about your dissatisfaction with our firm. I want to assure you that we have updated our records to ensure we refrain from making any further contact on your inquiries that were submitted to our firm. 

  Thank you for bringing this to our attention. If you have any questions or concerns please do not hesitate to reach out to us directly. 

  Best regards, 

  -Client Experience Team

  Customer response

  10/30/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* *****

• Initial Complaint

  10/29/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I contacted Morgan & Morgan about a SSA/OWCP case, they have non stopped hounded me!! calls, if you don't answer they text, when you don't respond they email! they are non stop harassing! I have told them STOP calling, texting or emailing & does NOT good they continue. I have told them I have PTSD & high anxiety to please STOP as I had made a plan to talk to them today at 10 well did not make a difference it still kept going!!

  Business response

  10/29/2024

  Hello *******,

  Thank you for your feedback. We value your honesty and are committed to addressing your concerns.

  Please call us at ************** so we can help you directly with this issue.

  Thank you!

  Client Experience Team

  ***********************************

• Initial Complaint

  10/24/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I am writing to express my extreme dissatisfaction with the legal services I received from Morgan & Morgan regarding my auto accident case. From the outset, the attorney assigned to my case was dismissive, rude, and unprofessional. Instead of offering support and guidance during what is already a difficult time, the attorney consistently displayed a condescending attitude, leaving me feeling unheard and unvalued as a client.Furthermore, the use of aggressive, bully-like tactics was employed to pressure me into signing agreements without proper explanation. The constant intimidation left me feeling coerced, and I was repeatedly threatened that if I did not comply, my settlement money would be tied up in court indefinitely. This approach is not only unethical but also downright abusive to someone already dealing with the pain and suffering caused by an *********** a client, I trusted Morgan & Morgan to represent my best interests, but what I experienced was an attempt to railroad me into decisions that would benefit the firm more than me. My pain and suffering have not ended, yet I am being forced to navigate an unnecessarily hostile environment created by the very people who are supposed to be advocating for me.This kind of treatment is unacceptable, and I am still dealing with the consequences of the accidentboth physically and mentallywhile feeling betrayed by those I trusted to help me seek justice. I urge the Better Business Bureau to investigate this matter and hold Morgan & Morgan accountable for their gross mishandling of my case.

  Business response

  10/25/2024

  Good day,

  Attached is the most recent communication from the case staff with the client. The client is not willing to understand what the process is and the case staff has continued to address. 

  We consider this handled. 

  Thank you,

  Client Experience Team

   

  Business response

  10/25/2024

  ****,

  Thank you for your feedback. Were sorry to hear you feel this way. On 10/24, your case staff provided clarification on the process. While we understand you may not agree, please know that our team is committed to working diligently on your case.

  Thank you,
  Client Experience Team

   

• Initial Complaint

  10/23/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  I retained the services of Morgan and Morgan on 5/23/2023. I was seeking assistance with a SSA disability claim. I had to request updates multiple times and never got accurate responses that had clarity of any kind. I requested additional assistance and updates and received none. I am trying to employ a different attorney for this matter and am in need of carbon copies of previously filed documents from this firm as I fired them last Friday. I am seeking assistance from your organization in this matter as time is now of the essence and the *** is requiring prompt attention to this matter. Thanks so much for any assistance you can offer. Warmest regards

  Business response

  10/24/2024

  Good afternoon, 

  First and foremost, I apologize for the distress and inconvenience this may have caused you and apologize to hear about your experience with our firm. Kindly be informed that your concerns have been escalated to the relevant parties. 

  I want to clarify that your case developer sent you a letter of withdrawal on 10/22 and submitted the necessary documentation of withdrawal to the ******************************* 

  If you have any questions or would like to discuss this further, please feel free to reach out to us via email at ***********************************.

  Thank you for your patience and understanding. 

  Best regards, 

  Your Client Experience Team 

  Customer response

  10/24/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** *******

• Initial Complaint

  10/21/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I was injured in March of 2024. Neighborhood child unsupervised was walking her dog on roller skates therefore unable to control dog adequately when dog pulled her towards me while walking my dogs. Child fell in front of me and lost control of leash. Their dog rushed towards my dog and my dog charged the smaller dog to protect. While trying to intervene the altercation to prevent neighbor's dog from getting mauled, I tore my Achilles in the process. The law firm of Morgan and Morgan initially accepted my case. Throughout the process, updated information was very limited and always vague. Provided all information firm required throughout the process. After almost 7 months of waiting, firm declines representation without any explanation. Very unprofessional misleading.

  Business response

  10/22/2024

  Good Afternoon,

  I would like to inform you that, as of October 21, Mr. ******** is no longer a client of Morgan & Morgan. Our legal team attempted to contact him yesterday but was unsuccessful. We also sent him a formal turn-down letter to communicate this.
  

  We kindly request that this matter be closed out.
  

  Thank you for your attention to this issue.
  Best regards,
  Client Experience

  Business response

  10/22/2024

  Good ******************************** sincerely apologize for our firms inability to take on your claim at this time. Our attorneys reviewed your case thoroughly and considered all potential avenues for legal representation. We strive to ensure our clients understand the reasons for our decisions.
  

  Please know that we take your concerns seriously, and this matter has been escalated to the relevant parties for immediate attention.
  

  Thank you for bringing this to our attention.
  Best regards,
  Client Experience Team

• Initial Complaint

  10/17/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I was injured at a cvs pharmacy in ******* having pictures and being injured enough to go to the hospital and they promised to take care of my case and contacted me every day in the beginning assuring me my case would be handled. I wasted so much time and effort on this and then they dont have the courtesy to refer me out. I received a text telling me to contact them with any questions and then I do and they waste my time more. There is so much info about this but i finally am very upset speaking to ****** and saying no one from here will be contacting you and basically told me to get bent and that they had no information to give. This was a open and shut case but this is the most unprofessional act i have ever had. Morgan and Morgan does not care about the people only about the money,

  Business response

  10/18/2024

  Good Morning,

  I would like to provide additional information regarding the complaint involving Mr. ********* He opened his case with us on August 15th, and after further investigation, his case was turned down on September 3rd. Mr. ******** was referred to another legal firm, and our referral team has made multiple attempts to contact him to ensure he is well taken care of.
  We kindly request that this complaint be closed out.
  

  Thank you for your attention to this matter.
  Best regards,
  Client Experience

  Business response

  10/18/2024

  Good ****************************** sincerely regret that our firm is unable to take on your claim at this time. Our attorney thoroughly reviewed your case and considered every potential avenue for legal representation. Various factors influence our decision-making process, and we want you to know that our inability to assist does not reflect the merit of your claim.
  I also want to note that our referral team has made multiple attempts to contact you to ensure you receive the support you need. You are welcome to reach out to them directly at **************.
  

  Thank you for your understanding.
  Best regards,
  Client Experience

• Initial Complaint

  10/17/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  These people are continuously spamming my phone with their robot call its getting annoying and will be considered harassment if it continues.

  Business response

  10/18/2024

  Good Morning,

  I hope this message finds you well.
  

  I apologize for any inconvenience this may have caused. We were reaching out regarding an inquiry we received for a consultation. I have since closed that inquiry, and you should not receive any further calls from us.
  

  Thank you for your understanding.
  Best regards,
  Client Experience

  Business response

  10/18/2024

  Good Morning,

  I hope you are well.
  

  I would like to inform you that Mr. George is not our client. He submitted an inquiry for a consultation, which is why we have been attempting to contact him. However, I have now closed his inquiry, and he should not receive any further calls from us.
  

  We kindly request that this complaint be closed out.
  

  Thank you for your attention to this matter.
  Best regards,
  Client Experience

  Customer response

  10/18/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID 22434759, and find that this resolution is satisfactory to me. Thank you
  
  Sincerely,
  
  Joey George

• Initial Complaint

  10/16/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  BEWARE DO NOT USE THIS LAW FIRM !I WAS IN A CAR ACCIDENT NOT MY FAULT THE GUY DROVE ONTHE WRONG SIDE OF THE **** TOTALED MY CAR THE POLICE CUT ME OUT OF THE SIDE AIRBAG AND A AMBLALANCE TOOK ME TO THE HOSPITAL I SAW A ADD FOR THE PEOPLE SO I CONTACTED MORGAN AND MORGAN BIG MISTAKE ,a guy came to my home were I signed paperwork, and I only had a case manager never once spoke to a lawyer, the guy spoke with a heavy Spanish accent so I could bearly understand him I asked him is the car part different from the injury part he would only say I have to talk to the **** and get back to you he told me to gather all the evidence I have a brain injury a neck sprain a back sprain broken ribs cut up arms and this guy is telling me to go get evidence for my case I thought that is what you were paying them to do? I could bearly walk then I saw that my **** was in ******* fl and I was in ********* fl 300 miles away so I asked if I had to pay from the settlement a 3rd party attorney he said he would get back to me after speaking with the ****,so I found the **** name on my case no answer but left a message asking these questions the next day I get a call to just take 10k that the insurance company will give and they are off the case they wanted to take 66% 33 for them and there name and 33% for an **** in South fl and when they new I was not going for that they dropped the case also the next day they made sure they called the insurance company to say they were off the case this is a scam law firm BEWARE don't fall for there tv add ! Very bad company!

  Business response

  10/16/2024

  Good Afternoon,
  

  I wanted to inform that Ms. **** is no longer our client. Her case was declined on October 15th, and she has been informed by her legal team.
  We kindly request that this complaint be closed.
  
  Thank you for your assistance.
  Best regards,
  Client Experience

  Business response

  10/16/2024

  Good Afternoon Ms.Dovo,

  We sincerely apologize that our firm was unable to take on your claim at this time. Our attorneys carefully reviewed your case and considered all potential avenues for legal representation. We strive to ensure that clients fully understand the reasons for our decisions. If you feel you did not receive a sufficient explanation, please do not hesitate to reach out to us.
  

  Thank you for your understanding.
  Best regards,
  Client Experience
  ***********************************

• Initial Complaint

  10/15/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I was involved in a car accident that I suffered injuries from. I contacted Morgan and Morgan to handle my case. I was told that ********** only offered me $15,000 so they were going to litigations. They had me to sign papers to go to court. No one called me **** ******* had some to text me asking for my insurance card. When I asked who the person was she said that they settled my case without my knowledge. I was out of work for four months wont see any of my income that was lost. No one called me to inform me of any changes. Then you want 33 to 40 percent of the case .Morgan and Morgan failed me . Not to mention how many hands my case went through. Run away from Morgan and Morgan they are not for the people!

  Business response

  10/16/2024

  Good afternoon Ms. ********************* know that we take your concerns seriously, and this matter has been escalated to the relevant parties for immediate attention.
  We appreciate your patience as we work diligently to resolve this issue promptly. Should you have any further questions or need additional assistance, please do not hesitate to contact us.
  

  Thank you for bringing this to our attention.
  Best regards,
  Client Experience Team
  ***********************************
  ************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩