ComplaintsforHarry's Famous Flowers

• Initial Complaint

  02/24/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I ordered and was billed ********* *******) for 18 yellow roses from Harry’s Famous Flowers. On Feb. 13, 2023, one dozen were delivered to my home. I contacted Harry’s on Feb. 14 leaving a voicemail regarding the shortage and overcharge. On Feb. 16, 2024, the flowers were brown and never opened. I contacted Harry’s no less than five times. My Wife called this morning, left a detailed message. No response, they refuse to contact me and never answer the phone. I would like a full refund for the flowers. I have photos of the delivery and of the flowers as of Feb. 17, dead and bent over.

  Business response

  03/09/2023

  We received a message in our ******** account from the recipient of the flowers (not the person that placed the order). She said she left at least 5 messages for us to call her back. We never received any messages from her and all messages are checked every single day. We did return all the missed calls at the end of the day. Valentine's Day is the busiest day of he year for our flower shop and unfortunately we aren't able to answer all the calls. We would never ignore any customer,  we are in business since 1982 if we did ignore them we would be out of business. After we receiving her message on ******** we checked and Mr ****** placed an order over the phone and ordered 12 yellow roses with baby's breath and that is exactly what it was delivered to his wife. He was charged correctly. In 2019 he placed an order for the same arrangement and he was charged the same amount (we didn't increase the prices of the flowers over the years). We spoke with Mrs ****** and explained to her that he did ordered the 12 yellow roses like the last time she received flowers on Valentine's Day.  She complained that the roses never opened (we sold 1323 arrangements on 02/13 and 02/14) and hers is the only one that didn't open (we had zero complaints on yellow roses). We apologized to her  and said we were sorry about all the inconvenience and tried to explain to her that we never ignored her we never knew she had an issue with her flowers. After asking if she would accept an apology arrangement for free she agreed and We did send a new arrangement to her as an apology. In 02/13/2021 Mr ****** placed an order for the same arrangement and two days later Mrs ****** called and said the flowers died and we did a replacement then. This shows our company stands behind the quality and freshness of our product and will ensure our customers are 100% with their order. We are surprised by this complaint since for us Mrs ****** was happy with the new flowers she received (Mr ****** never called or send a message to our shop). If they have any issues we are open 7 days a week and will gladly talk with them. 

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