ComplaintsforTrailersplus Orlando
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Complaint Details
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Initial Complaint
08/29/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
On looking around TRAILERSPLUS advertised that they are the specialists in this field. They advertise one piece roofs, totally sealed floors, built to last. So I paid more than others were charging for this better quality. drove 2.5 hours to the dealer here in *******. After getting home I notice screws missing on exterior paneling. after getting a ladder to look at the roof (7 foot walls) I see a three piece roof. Then I pulled interior plywood off to insulated walls. found all verticle seems not sealed. Day light can be seen on all of them. Front exterior wall has a 2 inch gap from the floor. All this is opposite of there advertising, Picture adds stapled to this trailer. I contact them and he said procedure is to take pictures and send them by text. Then he changed tunes and said I would have to bring back the trailer so they could evaluate. Well they replied that it was built with in there specifications!!!. So I am stuck with a trailer that needs a lot of work to make it water tight. false advertisement from this company. They never stated what there guide lines are for quality control are. BUT aparently if it can be hidden from the buyer it passes!!
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.