ComplaintsforCity Automotive Center LLC

• Initial Complaint

  04/10/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  My daughter my husband and I went to City Automotive Center to look at a 2019 Dodge Grand Caravan on 3/25/24. The ad on ******** said there was a clean title and no significant damage or problems. We test drove the van, it did have some cosmetic damage, but had low miles and seemed like a good price for the year and mileage. There was some noise under the front of the van, **** said he would look at it. He said it was a small leak in the pipe and they would fix it. He came back a little later and said they ran out of oxygen to weld it and we could bring it back tomorrow. He put in writing with a warranty that they would fix the exhaust. She drove the van approx. 45 minutes home. My daughter's husband (*******) then drove it and within 15 minutes the check engine light came on, the RPM's went up and the van jerked. The next morning we took the van to Autozone to put on the computer to check. It showed it needed coils, plugs, plenum ***************** We took the van to Smoking Auto and he put up on lift. The entire underneath was dented, including the exhaust. I then called ************ *************************** said to bring it back in. They drove the van back to them on Wed. 3/27/24 and **** agreed to put on a new pipe and get it running right. It jerked and whined and it barely made it back to the dealer.**** called on Sat. 3/30/24 and said it was fixed. The pipe was not replaced like he said he would do. The check engine light came on again within an hour while I was test driving and the RPM's went crazy. On Monday, 4/1/24 we were driving to the Mechanic & the van stopped moving completely. He agreed to tow to his shop after I said I was taking it to a trans shop. They didn't p/u until Wed, 4/3/24. He agreed if he couldn't fix he would return their money. I texted ******** put in new trans oil and additive. On Mon. 4/8/24 they picked up & the engine light came on for the 3rd time. Since they are a repair shop, they had to have known & turned if off to begin with.

  Business response

  04/25/2024

  The customer purchased the car for $7681, with an agreement from the dealership to repair an exhaust leak noted by the customer and documented on the Buyers Guide. Shortly after the purchase, the customer returned the car citing a misfire in cylinder 5 and the exhaust leak. The dealership promptly addressed both issues at no cost to the customer, demonstrating goodwill.
  
  Subsequently, the customer reported further issues with the vehicle's operability. Upon inspection, the dealership discovered multiple transmission codes and observed rough and loud operation. To rectify this, the dealership serviced the transmission, replacing the fluid and adding an additive to enhance performance. Following thorough testing, the vehicle resumed normal operation.
  
  Despite the dealership's proactive and complimentary efforts to address the vehicle's issues, the customer alleged that they were sold a faulty car, prompting the dealership to offer to repurchase the vehicle to mitigate the customer's financial loss. However, the customer declined this offer and opted to file a complaint against the dealership instead.
  
  Throughout this process, the dealership has maintained professionalism, providing timely repairs without charge and offering solutions to address the customer's concerns. Despite the customer's last communication regarding an engine light on 04/10/2024, the dealership remains committed to resolving any outstanding issues and ensuring customer satisfaction.

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