Customer ReviewsforLEI Home Enhancements

Will Not Use This Company I called to get an estimate on replacing my 3 panel patio door based on the positive reviews I saw on BBB. When I called the lady assisting me wanted me to measure my patio door and send them a picture of it. I should not have to measure my own patio door and send in an email to get an estimate for a new patio door. What happened that makes this company as me to do their job?

Dear Timothy,

Thank you for reaching out to us today. We are very sorry that you misunderstood Debbie and didn't realize that we were trying to save you valuable time and effort. In all due respect, we certainly did not want you to do our job. We truly respect everyone is very busy. We have learned from our customers that they prefer to simply text us a picture of a door/window and give us the approximate size. That way, we don't need to ask as many questions. Since we can determine so much information from a picture, we are much better able to help provide you the best estimates and options. For example, from a picture, we can see the existing door/window type and since Florida building code is very strict what can be pulled under permits and what is allowed, we can provide you with options even before we come to see you. For example, in your case, a 3 panel slider (depending on the age and existing structure) may need extra construction for it to fit and be approved under Florida Building Code. Also, on a 3 panel slider there are multiple slider operations, screen options and colors, therefore, when we arrive at your home we are fully prepared to provide you all the options.
We take much pride in making customers happy and providing excellence in windows, doors and installation. I am sorry that we were not able to provide our services to you this time. It is unfortunate that you felt compelled to leave a bad review without doing business with us

We wish you a Blessed Holiday Season,

Kirk and all of us at LEI

Thank you for your response. Perhaps Debbie can use some coaching on how to present the customer doing some type of measurements because it certainly was not present it to me in a positive way that would've wanted me to move forward with your company. Unfortunately, your reviews were great that's why I chose you, but this experience has left a sour taste, and I have decided to go with another company who is more than happy to come out and do measurements and provide options.

I chose LE I Home Enhancement's to install my windows and sliding glass door. They have good quality windows and professional installation by Danny, wonderful customer service, attention to details and they did not leave a mess. I am very happy and I highly recommend.

Thanks so much for your nice comments. The whole crew enjoyed meeting and working with you. We thought your home came out amazing. Have a great 2022!

From the start, everyone with LEI was never "pushy" or pressured me into signing a contract. We met with Diana who was very respectful of our time and answered all of our questions. The price she quoted was the best out of the other two companies we reviewed. LEI was very up front with the possibility of delays due to the ongoing supply chain issues but they kept me updated. At the time of install, again, they were very respectful of our schedule and did everything possible so we would not be inconvenienced. Danny and the installers did a great job and we had all windows and a sliding door installed in two days. After the install, we noticed two of the windows leaked. This is the point where LEI truly rose to the occasion. Danny came to the home on his day off and I pointed out the frame appeared to be cracked. He told me he was aware of the issue and had already submitted for a replacement not only for that window but for a second one as well. I was not even aware of a second issue. Apparently during shipping the frame cracked which was beyond their control. LEI could have easily ignored the problem or did a quick patch but they took ownership of the problem and had already taken the steps to resolve the issue. They even came out after they replaced the frames to ensure we were satisfied. I cannot stress enough how great LEI was from start to finish. The windows look great, the humidity in the home is greatly reduced and the air conditioner is not working as hard. I highly recommend considering LEI for your window needs.

Thank you so much for trusting us with your home. Thank you also for leaving such a wonderful, detailed review of the total process. We always feel bad when we run into obstacles that are not in our control. You understood the circumstances but were very patient and trusted us that no matter what, your home would be 100% complete and you would be extremely satisfied. Thank you again for the nice comments as they always encourage us. Hope you have a wonderful 2022.

I had all new windows and sliding doors installed. I am extremely happy with this company. Everyone was great to work with. The windows and doors are of excellent quality and the installation quality is great as well. Everything was well organized. I would highly recommend LEI for your windows and sliding doors. Thank you to Diana, Kirk, Clayton, Danny and the rest of the installers for your work on this project.

Thanks so much for taking the time to write about your experience. After you spent numerous months researching and comparing companies, we are grateful you chose us and trusted us with your home. Wishing you a great summer, all of us at LEI.

LEI Home Enhancements truly kept all promises. I never knew how amazing windows can look and change an entire home's curb appeal and noise from the outside. Diana and Clayton were absolutely amazing and the install team was also timely, clean, and paid attention to details. I am thrilled I was told about LEI from a friend. Beth from Bartow!

We are so thrilled to hear how much you love your new windows. The crew thought it looked amazing when it was finished and took lots of pictures. We love that you can notice the big difference in noise reduction too. Thanks so much for taking the time to leave your comments. Have a wonderful summer---All of us at LEI

The window installers were very proficient and professional. Danny is an excellent supervisor. I .am happy with my windows

Thank you so much for trusting us with your home and for the kind words about the installation and new windows. Have a blessed summer!

LEI provides a great product & excellent service from beginning to end. I had all my windows replaced in my home and am very pleased with the windows themselves as well as the professionalism shown by the entire LEI team. Diana demonstrated the product in my home before I placed the order; Clayton kept me informed throughout the process; and Danny measured and installed the windows efficiently. I now can enjoy the Central Florida weather during the cooler months by opening the windows...something I was not able to do with the original builder product. I would strongly recommend LEI Home Enhancements for your window needs.

Thank you very much for not only trusting us with your home but also for your appreciation for how we strive to conduct our business all the way through. Most homeowners understand the amazing quality and efficiency of the new windows, but your comments encourage us even more about the personal side of the whole project. Thank you again from all of us. Have a great summer.