ComplaintsforAll Clear Glass Llc
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Complaint Details
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Initial Complaint
10/31/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
On August 15, 2022, Chris D*** from All Clear Glass sent me an invoice in the amount of $400.38 (Invoice *******) for window repair work he proposed to do at my condo. I gave him the go ahead to proceed with the repairs and gave check dated August 23, 2022 for the full Invoice amount of $400.38 which he cashed on August 24, 2022. At the time Mr. D*** received the check, he stated that it would take a few days to order and receive the material needed for the window repairs and he would be in touch the following week to schedule a time for the window repairs. Mr. D*** did not contact me and I therefore contacted him the following week to schedule the repairs but he stated that he had not yet picked up the materials for the repairs but that he would do so in the next few days. On September 6, 2022, I called Mr. D*** again and attempted to schedule a date and time for him to make the agreed upon window repairs. He stated during our phone conversation that he would check his schedule that night and let me know. Mr. D*** never contacted me back. When a month passed since I provided Mr. D*** with payment for the agreed upon window repairs and after making numerous attempts to contact him via phone calls, texts, and email to schedule the repairs with no success, I concluded that since I do not know when, or even if Mr. D*** will perform the window repairs we talked about (Invoice *******), it was time to request a refund of the $400.38 he was paid and find another window contractor to perform the needed repairs. On September 23, 2022, I sent Mr. D*** a letter via regular mail as well as an email and text requesting a refund of the $400.38 paid for window repairs that were never done. To this date, I have not heard back from Mr. D*** and have not received the requested refund.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.