ComplaintsforArmorvue of Orlando, LLC

• Initial Complaint

  06/24/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Armorvue windows replaced 5 windows in my house on 17May. It was It was noted and agreed to by me, that if rotted wood or other problems were noted, they would be fixed at a cost to me. It was a rainy day. The installer said I needed to touch up some paint. I went to paint the trim and noted extensive caulking on the wooden window sill and saw there was rotten wood the window was sitting on, the sill was so mushy, you could press your finger into the wood. I called the company and they said they would send out someone to look at it. The person who came out was *** on 29May and he looked at the window and another one and said they needed to be replaced...the office would be in touch. No one called. I called 07Jun and was told ******* in service would call back, no call. I called 07Jun and the same occurred. I called 12Jun and did get connected to ******* from service who said the installer should have been in touch. (No) She said he was busy and had taken some time off. No one has called since and, I might add, no one was too busy to cash my check.On another note, the new windows will continue to cause water to drip from the weep holes onto the wooden window sill since they do not extend as far out as the old windows did. I asked *** when he came out if there was a fix for that. He said yes, a type of channel, and they have that. In speaking with *******, she said *** was only a technician and they do not install that channel unless the inspector requires it. I spoke with the inspector and he said he is not required to look at that portion of the window. The inspector did ask for a re-inspection since there were issues with the windows.So far, no word from Armorvue. I cannot call anyone to work on this issue because it would void my warranty with the company.

  

  Business response

  06/24/2024

  I apologize for your frustrations and the delay in the installer returning to replace the bad wood around your windows. He has left a voicemail for you a short while ago and hopes to return on Saturday to repair the wood. Your inspection originally passed on 5/22/2024 and you called in that same day to schedule our courtesy post inspection service that we were out the very next day for. We were unaware you called the inspector back four days after the inspection and talked him into failing the inspection. In your complaint was the first time we were hearing about this and we will get you re-inspected once your installer is out this weekend if that works for you. 

  Customer response

  06/25/2024

  I am happy the company is finally sending someone out but they are mistaken in the dates these things occurred. The inspector came out on 22May. I called the inspector for the first time on 18 Jun. That is not 4 days, it is after calls to the company went without action. I am VERY offended to have the company said that I had "talked the inspector into failing the window". The installer called for the first time yesterday, 24Jun and he will be out on Saturday.

  Customer response

  06/25/2024

   
  Complaint: 21892627
  
  I am rejecting this response because: Although I am happy someone is finally coming out to fix the window(s), I am VERY offended at the statement that I talked the inspector into failing the window. The timeline you note is not accurate.

  The inspector came here on 22May.

  I called to have your technician install the s**** covers and he, ***, came out on 23May,

  On 28May I called the company about the wood situation.

  *** came back out on 29May and indicated there needed to be work re-done. That is when we talked about the channel, which he said the company carries, and he said the office would be in touch.

  I actually spoke with ******* on 12Jun and she told me the installer was busy, etc and that the channel was not something they installed unless the inspector required it.

  I called the inspector on 18Jun to ask about this channel. He said he is not required to inspect that. We discussed why I was asking that and I said there is rotten wood, the company has yet to replace that but I told him that the channel issue came up because this problem will re-occur (water dripping on to the wooden sill). It was his decision to ask for a reinspection once the window(s) were fixed.

  Once again, I am happy someone is coming to fix the window(s) but I wanted there to be a clear cut time line of calls and I spoke to the inspector AFTER ******* told me about the channels. Also, certainly I DID NOT talk the inspector into ANYTHING, very offensive statement.

  *********************************
  

  

  Business response

  06/26/2024

  I am sorry you were offended by my response, but hopefully once your installer is out to see you on Saturday, all we be taken care of & we can get you re-inspected. My response was based on the report from the inspector and the timeline of you calling back;; 

  T/S: 05/22/2024 11:21 AM BDBG02 ------------------------
  Collected window/ door replacement concealed fasteners
  affidavit.// Homeowner called inspector to let inspector
  know that when painting was being done rotten bucks were
  exposed.// Contractor must return to job site to fix rotten
  bucks and weep holes.// Inspector changed to DA as courtesy
  to homeowner.// No fee accessed at this time.// Must recall
  inspection.

  Customer response

  06/26/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********. It is sorry that the company has grouped the entire cascade of events under one date which is inaccurate and incomplete. I hope the installer will be here on Saturday.
  
  *********************************

• Initial Complaint

  11/15/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Problems started at install. Sales guy Ryan K** lied about their product color.. He showed us a competitors product while giving us a quote and product reveal at our home. He showed us a color "Bronze", but the color looked very close to black, he even mentioned this was another companies product, but said their color was the same, We agreed to that color and signed the contract. One the day of the install, the color was not even close to the same, it was poo brown.. The installers asked to keep extra windows and doors in the house as they were being installed. They decided to pick up and move my pool table in that room, to give themselves more room. After realizing what they did, I told them they should not have moved the table as it has to be professional taken apart, moved and assembled. They could have damaged the table... I called the branch and asked to speak with the manage.. I would put into contact with Keith L*****, and boy I have never dealt with such arrogance. He minimized my issues instead of showing care... He didn't care that my pool table could be damaged, and he didn't offer to have it looked at, nor remedied. I had to make it an issue. He forced us to pay for the job first, before he would pay to get the table taken care of. He also defended Ryan K** about his lies.... They fixed the issue with the table but it took several weeks. We failed inspection the first time and they had to come out and fix the issue and reschedule the inspection. Now they come back to finish the job and don't have the trim pieces they took with them when they left. Don the installer told my wife when he removed all the debris that they took the trim pieces as some was damaged and would need to be reordered. This did not happen... They were blaming my wife, saying she threw it away, not true. These people are liers and it started with Ryan K**, from the very beginning. Not an honest company.

  

  Business response

  12/20/2022

  Business Response /* (1000, 5, 2022/11/16) */ I am very confused by this complaint and desired resolution. Please see the attached completion docs stating the job was completed with no open issues. As far as the color goes, you were shown a picture of the exact color of bronze we offer on a home we had completed, but as you shared with me you are shade blind and had no way of knowing exactly what the color was. We also have the color on display in our showroom you could have came and saw beforehand. The installers stored the windows exactly where you told them to and needed to move your pool table in order for them to fit. They definitely should have asked you if it was okay to move it and this is why I agreed for it to be adjusted. Here is an exert from your email where you said you would sign the loan docs for the work that was completed if I agreed to pay for the professional moving of your table two days after the completion of job, not weeks as you mention in your complaint; "I would prefer to use The Man Cave, where we had the table custom ordered and made, delivered and professionally put in the place it sat. I know they gave the table the care it deserved. I doubt there is damage to the table, but I would prefer them to handle this and inspect it as they go. We spoke to the owner today and he assured me that my concerns were valid and there are a number of ways the table could have been damaged, It still has to be moved back. I am sure you were told this from there other company you found, who knows as you didn't offer the name of that company. I can give you their information, and you can make yourself comfortable if you wish. I can then send the bill to you, to personally make it right, whatever that is. It should not cost more than $350-$400, so long as there is no damage. If you agree, I will ensure the document is signed and we can move past this." I agreed to these terms prior to you paying for the work. You failed the inspection the first time for 3 screws missing which I quickly got the installer back out to install and you passed inspection. Instead of mailing screw plugs as many in our industry do, we came out for a courtesy post-inspection service to put them on the windows for you and install the balance covers that were left behind at install that you yelled at your wife for throwing away in front of our service tech. We have since, at no charge to you, reordered new ones from the factory that we have not received, yet. As soon as we received them from the factory we will be in contact to schedule a time to put them on for you. All of this was explained over the phone to you, yesterday. Consumer Response /* (3000, 7, 2022/11/16) */ (The consumer indicated he/she DID NOT accept the response from the business.) He is still not being honest. They showed us another companies product to show color that did not even come close to the color we got. My wife even verified this. We did not ever give permission for them to move the pool table, they should have asked to move it of there wasn't enough room. It common sense. Additionally you did not come as a courtesy to finish the work, you had to. Not only are there plugs to put where holes where in the window frames, there are also doors that have holes that need filled and sanded. The job is unfinished. You told another lie, my wife didn't throw the pieces out, Your installer Don took them the last day he was here, stating they they were damaged and needed replaced. Not an honest business and it starts from the top with the President Keith L***** Business Response /* (4000, 9, 2022/11/18) */ There is nothing we have to return for. The plugs and puttying is a courtesy service and not part of the contract. We will be in touch to return nonetheless once we receive the balance covers from the factory. This will be our final correspondence in regards to this.

• Initial Complaint

  02/22/2022

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  On July 17, 2021, I entered into a business interaction with Armorvue, 8249 Parkline Blvd. Suite 500 Orlando, FL 32 809. It was agreed with this business through its representative, Mr. Phil ******* that they would measure, build, deliver and install two (2) sets of custom-made doors and frames at my house located at **** ****** View Drive ********** ** XXXXX. At the purchase, Mr. ****** said that payment on the financed goods would not start until the merchandise was installed. The amount agreed was $15,833.00 minus a down payment of $1600.00, leaving a balance to be financed of $14,233.00. It was not until October 5, 2021, that the HOA in my community authorized the installation on our property. Mr. ****** assured that it would take between 12 to 16 weeks to have the merchandise delivered and installed once approved by the HOA. To this date (February 22, 2022), it has been 20 weeks since the HOA authorized installation and 36 weeks since this whole process started. Under all possible circumstances, this waiting period is not only excessive but unreasonable. After at least three (3) telephone attempts to contact Armorvue and two (2) visits in person, Armorvue limits their answers to me as "the order is in production" and refuse to provide any additional information or any commit to contact their provider and research any possible day for delivery. On February 11, 2022, Greensky Program Loan Account issued a bill requesting payment of their installment on balance owed by March 2, 2022. When contacted, Armorvue continued to dismiss my information request, alleging not knowing when and if I would receive my doors. Be advised that Greensky stated that if we do not comply with payment by the date on the bill, they will notify the delay to credit bureau. I have waited for a total of 36 weeks for goods and services that under reasonable circumstances would take no longer than 16 as stated by their representative at the time of purchase.

  

  Business response

  03/22/2022

  Business Response /* (1000, 5, 2022/02/23) */ Mrs. *******, First and foremost, I apologize about the delays and agree they have been extreme. Unfortunately they are part of the global supply chain issues I am sure you have seen in the news. Our goal is to fulfill every contract in the fastest manner possible. We have reached out to the bank to extend your loan commencing until after installation. The manufacturer and my Operation's manager have spoken to your husband earlier, today. The factory has made some magic happen and we look forward to starting your project on Monday. Thank you for your business!

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