ComplaintsforBack 2 Basics Reconstruction LLC

• Initial Complaint

  08/05/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I have a water damage in the master bathroom so I call the insurance company and file a claim So the adjuster ask me to get at least 3 estimate and the company that came over to dry out the water told me that they can write a estimate but before they do That I have to sign a Contract, I asked them Why and they told is part of the process So I signed and they sent One Estimate for I believe was 4900 dollars to the Insurance Adjuster and Then weeks later Another Estimate for *************************************************************************************** that The 2 estimate for Him are Not Valid So he advised Me to get a Company that would Write a Estimate and feels legit and explained everything ! So I told a Lady Name ***** ******* from Back 2Basics What the insurance company Adjuster told Me that The estimates are Not Valid So Before I Said Anything else She Treat Me to put a Lien on my Property if I Cancel the Contract and I don't pay the cancellation fees by August 14 ******************************************************************** Order to get a Estimate I don't Need to Sign a contract to Sent to the Insurance Adjuster and Second The Estimates , Remember was 2 Not One, 2 are Not Valid! So Please Help Me

  Business response

  08/28/2024

  We explained to the customer up front that we are not a free estimate contractor. It is spelled out very clearly in the simple contract the home owner signed. Not only is the language in the contract very simple to understand and easy to follow, it is also highlighted in yellow so its not misunderstood.

  We submitted our estimate to the insurance carrier at the request of the home owner and was told our estimate wasn't valid because it wasn't written to his liking. This was simply ludacris but we obliged. We went out of our way to re-write the estimate and give him what he asked for and we were told it wasn't valid and he would be canceling the services. Our cancellation policy is again highlighted in yellow so it can not be misunderstood. We are not a shady fly by night company looking to go after home owners. We are a respected company in our industry who explains everything very carefully on the first day and then serve at our highest level of service to care for our customers throughout the process.

  In my opinion this customer is either trying to commit insurance fraud by having us write an estimate he is never intending to use to actually repair his home, or trying to not pay for the services and work we have put into this job by trying to slander us. If we write an estimate and the customer decides to keep those funds instead of paying us for the work we are contracted to do, they owe a 20% cancellation fee for all the work we have put in to that point. The 20% cancellation fee is now owed and interest is accruing currently. If the customer had chosen to be honest and asked for help we could've put him on a payment plan or even payment assistance as we have for hundreds of others who have asked. Instead he chose to insult my employees and violently threaten through text and email. Very un-called for. 

  I am ashamed that a person can try so hard to defraud a hard working company that serves the state to assist in sometimes horrible situations. It is appalling that our name is under attack from a person that is clearly in the wrong and trying to get himself paid for work we not only contracted, but also performed. This is disheartening.

  Customer response

  09/04/2024

   
  Complaint: 22079774
  
  I am rejecting this response because: is Not Me **** the estimate and Remember was 2 Estimate and ************ was in the process to Write a Third estimate **************** Adjuster ***** ******* from *************** was the person who Rejected the estimates base on Inconsistentency with multiple estimates, Also I reach out to your company and I Receive a Email Stating that ************ Don't want to do Business with Me
  
  Sincerely,
  
  Liniers ******

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