ComplaintsforHometown Hearing Centers LLC
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
02/24/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
In November 2022 my 94 year old mother was coerced into signing a $10k line of credit with Comenity Bank for hearing aids. She was 'unauthorized' to sign this document without her DPOA approval. She did not know what she was signing and they knew it. In fact the signature on the document looks nothing like my mother's signature. The hearing aids are defective and now they want her to upgrade to new ones with added expense which is why I believe that they had her sign an agreement for MORE than the price of the initial hearing aids. I contacted the company shortly after I was made aware of the purchase and since they had already been paid they did not even care to hear my concerns. I sent them my DPOA paperwork to prove they were unlawful in having her sign an agreement and they dismissed me. Now getting harassing calls from the creditor. This company and Comenity Bank are frauds.Initial Complaint
01/08/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I was scheduled for a hearing aid fitting yesterday (1-7-2022). After arriving @ 3pm ********************** Edgewater Fl. I was informed that Shaun H******* was not there in a not so good manor. After inquiring why, the lady told me it was because I didn't confirm witch was untrue because I called the phone number in question four different times and left two voicemails the day before. After a heated discussion w/ the receptionist she told me she would send the hearing aids back to the manufacture. I don't feel that was the appropriate action just due to all the hurdles getting to this point. Home town hearing centers ************ Thank you, *************
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.