Customer ReviewsforSafe and Sound Construction and Roofing LLC

My roof was replaced on October 28, 2024, by Safe and Sound Construction and Roofing. I worked with Jenn from the beginning and she was professional, knowledgeable, and helpful. What really helped was Jenn sent me to look at a roof who used the same shingles I picked out, so I could see it on an entire house and not just on the sample. The replacement took place in one day and the clean-up was marvelous. I highly recommend this company.

Thank you so much for your glowing review! I'm thrilled to hear that you had a positive experience with Safe and Sound Construction and Roofing. It's wonderful to know that Jenn provided you with excellent service and guidance throughout the process. We take pride in delivering efficient, on-time, and precise work for our customers. Thank you for recommending us, we truly appreciate it!

We are extremely happy with the service of Safe and Sound. After hurricane ****** lifted and blew off roof shingles, ****** arrived in a very timely manner and got to work right away! Pleasant and affordable. We highly recommend Safe and Sound and will be using them again for all our roofing needs. Thank you ******.

Thank you so much for taking the time to share your experience! I'm glad we could help with your roof leak after hurricane ******. It was a pleasure working with you and I appreciate your kind words about ******. Please don't hesitate to reach out if you need any further assistance. We're here to help!

I would recommend very highly safe and sound roofing and ****. She was very professional and very knowledgeable. All the crew was very hard working and made sure that when they were finished they left no debris. If I ever need another roof, I will not hesitate to call them. Than you so much.

Thank you so much for the glowing review, ******! I am thrilled to hear that you had a seamless experience with our company and that **** was able to assist you so effectively. We truly appreciate your business.

Great company! Satisfied in every way with service, product, communication and commitments. Thanks Jenn ! You are a pleasure to work with! ***** *.

Thank you so much, *****! We are thrilled to hear you had a positive experience with us and that you were happy with our service. We truly appreciate your kind words and your support. If you ever need another roof, we'll be more than happy to assist you again. Thank you for choosing us!

Very professional! Great Job, Jenn was great and the workers wonderful. Everyone was great!

Thankyou so much for your kind words. We appreciate your business and are here for you for any construction needs. Thankyou

Jenn, along with Safe and Sound, are an outstanding organization. Their skill and professionalism are beyond comparison. And they had our old roof removed, made repairs, and installed our new roof in only one day! I highly recommend their services.

Thank you so much for the kind words, *******! We are thrilled to hear that you had a great experience with our team at Safe and Sound. Customer satisfaction is our top priority and we are delighted that we could exceed your expectations. If you ever need any further assistance in the future, please don't hesitate to reach out. Thank you for recommending our services!

A1 from start to finish. Jenn made the process so easy and the installation was timely and efficient.

Thank you so much for the kind words, ***! We are thrilled to hear that you had a positive experience with our team at Safe and Sound. We take pride in providing top-notch service and expertise, so we're glad we could help with getting you your new roof. We truly appreciate your business.

I initially had an OUTSTANDING relationship with the company. My salesperson was prompt, considerate, professional - in short, couldn't have asked for anything more. The installation was done promptly. I couldn't have been happier, but then something happened. I noticed that my rain sensor was dangling from my roof a couple of weeks after my gutter installation. Upon contacting the *** maintenance department who then instructed me to call the landscaping department, they came out, a minimum service call of $115, to inspect the situation. Turns out that upon installing my gutters, Safe and Sound DID NOT reattach the rain sensor properly. The landscaping company was great - didn't charge me for the parts and labor, only the required service call. My sole income is VA disability and $115 is a huge bite out of my budget. I contacted Safe and Sound and my sales representative called me back immediately and took detailed notes promising me that this would be handled by the owner. 1 1/2 weeks and NOTHING! I'm so disappointed!

UPDATE:

I'd like to follow up with my review dated 08/17/2024 - The company did reach out to me and apologized for the delay. WOW - I am so impressed with the response back. They went above and beyond! No one ever intends to make a mistake, but we all do. It's how we eventually. handle them and Safe and Sound provided excellent follow up customer service!!!! I stand corrected!!!! Way to go!!! All companies should take lessons from them on how to handle the "oops" in life.

I am so happy everything went well with the installation and finished product of your gutters. I am so sorry that you sales person did dont follow through to ensure you were taken care of. I will have out office call you today to make sure this matter is taken care of and you are made whole again. I would like to thankyou for your business.

Working with ******************* and Safe and Sound was the PERFECT EXPERIENCE in getting a new roof. **** is the consummate sales person who totally has her act together. She orchestrated the project, took care of everything every step of the way and made the entire process smooth and seamless for us.Every person who worked on this job also had their act together. They all showed up on time, worked very hard, did a great job and totally cleaned up afterwards. Everyone on the job who we talked with was very knowledgable, pleasant and accommodating.If it was possible to give Safe and Sound a 10, we would do that.

Thank you so much, ******! I'm thrilled to hear that you had a positive experience with us and that **** was able to assist you every step of the way. We take great pride in our work and it's wonderful to hear that you are happy with your roof replacement. We appreciate your business and hope to work with you again in the future!

Thank you so much for taking the time to share your experience, ******! I'm thrilled to hear that you had such a positive experience with us. Helping our customers navigate the process, even when things don't go as planned, is always a top priority. I'm glad **** could assist you every step of the way. We truly appreciate your business and look forward to working with you again in the future!