ComplaintsforPalm Bay Air & Heat, Inc.

• Initial Complaint

  05/24/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  On May 5, 2022 asked Palm Bay Palm Bay Air and Heat to come out and do a"Preventative Maintenance on our 5 year old A/C. They asked for payment up front and they make you sign their Service paperwork as soon as they arrive. Within 2 minutes he was finished and said he had to put 2 lbs of Freon in the system that as "as sure as I'm standing here you have a leak in your system" tried to get us to pay for a leak check on the spot saying that until they found the leak we wouldn't have to pay for more Freon. So far we paid them $219.00 that day. During the course of the next week we started hearing hissing noises coming from the A/C unit and found that the caps and gaskets were left off. Called their office again and the owner said it was definitely a leak if we're heading that noise which I recorded. The temperature was increasing and they said we most likely need more Freon They came out again on May 12 and opened the door too the other part of the unit in the garage (the technician before him did not check that) They insisted we pay the $150 fee for the leak check right then and had us sign again before moving forward. About 2 minutes later he said I found the problem. The quote for the part was $1100 and labor $400. The part should have been under warranty and we we're angry that the first guy never did the Preventative Maintenance we paid for or he wields have found the problem on May 5 So now we have paid them $369 and it was not fixed he did however say that it didn't need any more Freon it was an evaporator cooler instead. We called another company for a second opinion Fresh Air and Heat and they couldn't find any leak at all and charged us $60 for the service call. So we paid Palm Bay Air $369 and they wanted us to pay another $ 1500. To fix nothing they sabotaged the unit. We went to the company office and they would not let us inside and instead the Owner left and said he was late and had to leave. They are a fraud company!

  Business response

  08/15/2022

  Business Response /* (1000, 11, 2022/07/15) */ See attached uploaded files.

• Initial Complaint

  05/03/2022

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I have had a parts and labor warranty with Palm Bay Air and Heat for 6 years. When I called after 5pm I was told it would be $99 for the afterhours call, I chose to wait and use the warranty during regular business hours. I was on the schedule for the next day 9am to 12pm. I called in the morning to confirm, and no service call fee was disclosed. I actually spoke to them twice in the morning to check on the timeline, as I was missing work, and never was I advised of a service call fee. When the technician arrived I was charged $39 for a service call and $10 for a fuel surcharge. At that point I was told that the "service fee and fuel charge" usually come off if it was covered under the warranty. When the technician called to verify the charge, as I had a warranty, he was yelled at and berated by the dispatcher. I asked to speak to the owner and was told no one was there and if I did not sign and pay they would leave. Not knowing what the issue was I agreed to let the technician, who was very kind, look at the unit. When he reported to the office that the unit and been leaking from the connection and around the "black goop" that PBAH had fixed in the past they said there was no charge. No sooner had he hung up a man, I assume the dispatcher or owner called him back and was yelling at him telling him he had to collect the $49 or they would never come out again. I attempted to pay with a check and was advised they do not take checks anymore. Frustrated at the lack of customer service, the failure to disclose costs ahead of time, and the office yelling at this man I told him he could take a check, bill me, or take $45 in cash. He asked for a credit card number, which I refused. I would not recommend this company to anyone. They do not disclose costs, they cost me 3 hours of work time and charged me for him to correct a problem that their poor workmanship created in the first place.

  Business response

  06/24/2022

  Business Response /* (1000, 10, 2022/06/03) */ ***Document Attached*** See attached statement letter along with documentation for your review. Consumer Response /* (2000, 12, 2022/06/06) */ (The consumer indicated he/she ACCEPTED the response from the business.) I never admitted to opening up the system, I don't even know what that means. All we did was flush the system as we've been directed to do monthly with vinegar and water. As for the black sticky goop, he did not put any on or change out the old goop, he simply stuck it back down. The unit is still leaking. I did agree to pay, however, my main complaint is they should give you the cost before they come out. I won't be using them again, I feel they are very dishonest, and should disclose information before they come out.

• Initial Complaint

  01/24/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  On a date of the install in July don't have the exact date but I do somewhere we hired this company to install a new AC system during that time they were destructive to my house did not properly install the condensate system which I if I didn't fix it it would've caused damage to my home the gentleman they sent over afterwards basically broke into my yard through a locked gate the company did not listen to me and I've still yet to answer or shall I say have an answer from anyone except Will take care of it I do not appreciate people damaging my home urinating in my yard leaving trash everywhere smoking in my house... six months later they finally try to contact me instead of calling on the phone but I registered letter to get my final inspection they've had plenty of time to contact me they were just hiding from me and waiting for me to calm down signed disgruntled homeowner

  Business response

  04/11/2022

  Business Response /* (1000, 5, 2022/02/16) */ Contact Name and Title: Jon G*****/ Owner Contact Phone: 3217287284 Contact Email: palmbayairandheat@yahoo.com WE HAVE NEVER HEARD FROM THIS CUSTOMER IN THE LAST 7 MONTHS. WE HAVE TRIED TO CALL THEM FOR 6 MONTHS TO GET THEIR INSPECTION DONE WHICH IS SUPPOSED TO BE DONE IN 6 MONTHS. THEY WERE SENT A CERTIFIED LETTER THAT INFORMS THEM THAT IF THEY DO NOT GET THEIR INSPECTION DONE BY THE CITY IMMEDIATELY THAT THE CITY CAN FINE THEM AND MAKE THEM PAY FOR A NEW PERMIT AND ALSO PUT A LIEN ON THEIR HOUSE. SO I NOW I PRESUME THAT THEY ARE MAD BECAUSE THEY HAVE TO TAKE A DAY OFF FOR THE CITY INSPECTION THAT THEY NOW WANT TO COME UP WITH SOME OUTRAGEOUS COMPLAINTS ABOUT THEIR INSTALL 7 MONTHS AGO. FIRST THEY SAID WE WERE DESTRUCTIVE TO THEIR HOUSE WHAT WAS DESTROYED? WHY DIDN'T THEY STOP THE INSTALL AND CALL OUR OFFICE? SECOND THEY SAID WE DIDN'T INSTALL THE CONDENSATE PUMP CORRECTLY. WE DID NOT INSTALL IT, IT WAS EXISTING ALREADY. THIRD THEY SAID THE GENTLEMAN WE SENT OVER TO REPAIR THE PUMP BROKE INTO HIS BACK YARD THROUGH THE LOCKED GATE. A CONDENSATE PUMP IS IN THE HOUSE NOT OUT BACK AND IF FOR SOME REASON THE TECH NEEDED TO GO OUT BACK WHY WOULDN'T THE HOMEOWNER UNLOCK THE GATE, VERY CONFUSING. FOURTH COMPLAINT IS THAT THEY URINATED IN HIS YARD LEFT TRASH AND WERE SMOKING IN HIS HOUSE. SOME VERY OUTLANDISH COMPLAINTS. I DONT KNOW WHY IF HE SAW THIS HAPPENING WHY HE DIDN'T STOP THE INSTALL AND THROW THEM OFF THE PROPERTY AND CALL US? ANY EMPLOYEE WOULD HAVE BEEN FIRED FOR URINATING IN SOMEONES YARD OR SMOKING IN THEIR HOUSE. THIS IS SO FAR FETCHED I DO NOT KNOW HOW TO RESPOND EXCEPT THAT HE IS MAD BECAUSE OF THE THRATENING CERTIFIED LETTER THAT NOW WE HAVE TO HEAR SOME CRAZY OUTLANDISH COMPLAINTS FROM 7 MONTHS AGO. THE CUSTOMER JUST NEEDS TO MAKE TIME TO GET HIS EQUIPMENT INSPECTED. EVERYONE ELSE HAS TO TAKE AN EXTRA DAY OFF FOR THE CITY TO COME AND INSPECT THE EQUIPMENT. ALSO THE CITY MAY ARRIVE VERY EARLY AND THEY CAN GO TO BACK WORK OR HAVE MOST OF THE DAY TO DO OTHER STUFF. THANK YOU. Consumer Response /* (3000, 7, 2022/02/18) */ (The consumer indicated he/she DID NOT accept the response from the business.) That is a response from the owner I've been calling them telling them from day one about their service when they installed their system they never called me at all in 6-7 months they had my phone number they never called my father there is always someone home did not have to takeoff work he is telling nothing but lies because of his employees who did terrible job damaged my house and now I won't pay for it Mr. John G****** is an idiot everything in his response is a lie except for getting a certified letter no one had to take off from work there's always two people home here all the time i'm getting ready to seek legal action against these people and you're my first stop tell him he better get an attorney

• Initial Complaint

  12/21/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I've been patiently waiting on a part for the last 2 months PALM Bay air and heat can't and won't give us the P.O # (part number). They told us to give Goodman our address, and Goodman needs the P.O. # so they can track the part. Please advise us what to do. Email is *********@yahoo.com

  Business response

  01/20/2022

  Business Response /* (1000, 6, 2022/01/05) */ UNFORTUNATELY THIS CUSTOMER LIKE PROBABLY HUNDREDS OR THOUSANDS OF OTHER CUWSTOMERS ARE AT THE MERCY OF ALL THE PROBLEMS OF THE COVID.. SHORTAGE OF WORKERS, SHORTAGE OF MATERIALS SHIPPING ISSUES ETC.ETC. ETC.. WE WISH WE COULD DO SOMETHING FOR THEM BUT IT IS OUT OF OUR HANDS. WE GAVE THE CUSTOMER THE P.O. WHICH IS THEIR ADDRESS BEFORE BECAUSE THEY WANTED TO CALL AND HARRASS GOODMAN THE MANUFACTERUR OR SEE IF WE WERE LYING.. WE ALSO GAVE THE PART NUMBER WHICH IS *****XXXXXS.. OUR PARTS MANAGER HAD EVEN CONTACTED OUR REP, AND THE REGIONAL MANAGER AND THEY SAID THERE IS NOTHING THEY CAN DO TO SPEED IT UP.. COVID IS AFFECTING EVERYONE ...EVERYONE...EVERYONE. ALSO HAVE EMAILS FROM THE MANUFACTURE THAT SAYS THE COIL IS ON BACK ORDER FROM THE FACTORY AND MOST LIKELY WILL BE SEVERAL MONTHS OUT.........

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩