Customer ReviewsforCarrier Corporation

Carrier's warranty is a fraud! Do not trust them. My husband and I spent over $50,000 to install a brand new carrier high efficiency system. At the time of installation we were promised with 10 year manufacture warranty for parts and five year for labor. We were very happy because we thought by buying the more expensive units, we would receive better customer service. Two years into it, one of the sensors broke and we called a local Carrier authorized installer. The sensor is probably cost $20-$30 to replace off market. However even the part was falling under the warranty, the local Carrier dealer wanted to charge us $436 for it. The dealer said the charge was for "Freight and Warranty Charge". When we called Carrier directly and asked why they would allow dealer charge $436 for a warranty part. They said they are just manufacturer and they have no way to tell how much their authorized dealer is going to charge customers for their warranty. They also said they do not stock any items that could ship to the customers directly for warranty! When you call the company, it does not matter whom you spoke with, this is the only answer you are going to get.! So Carrier does not do warranty for any of its products themselves, and nor does the company honor its warranty through their own authorized dealers! To get their warranty, you might as well just buy the parts yourself because their dealer will charge you for 10 times more price for the item. Stay away from Carrier if you can! You will be much happier with other cheaper alternative brands in the market once you run in to trouble with your machines and have to use warranty or customer service. You aren't getting any of that with Carrier!!!

Dear **** and ******** ******, 

On behalf of Carrier, I am very sorry to learn of the problems you have experienced with your equipment.

The warranty Carrier provided on Model: 25VNA460A0030040 & Serial: 3120E01608 is a 10-year limited parts only warranty from the date the equipment was installed for the original owner. The manufacturer warranty does not include diagnostic fees, labor, refrigerant, maintenance, etc... The labor warranty was provided by the installer for a period of time as determined by them. Typically, the installer will review with the homeowner options to purchase additional parts and/or labor coverage. 

Should you require repairs under warranty, we recommend engaging a licensed HVAC technician with an account at a Distributor. This ensures that the technician can efficiently file warranty claims directly with their distributor to cover the part cost. Please be aware that we are unable to reimburse homeowners for parts if the technician does not meet this criteria.

I have checked our warranty records, and your dealer has not filed a warranty claim, we would recommend contacting your dealer and requesting the file a warranty claim for the cost of the part. Once a claim has been filed, we would recommend asking for an itemized invoice to ensure you were not charged for the part. 

Thank you, 

**** *****
Consumer Liaison- Executive Offices
Carrier Corporation 

They lie to all their customers just to get the contract then they disappear and postpone the unit They dont care Stay away !!!!!

Dear ***** ********, 

On behalf of Carrier, I am very sorry to learn of your experience you have had with your purchase.

Carrier Corporation is the manufacturer of heating, air conditioning and ventilation equipment; we go to market through a distribution channel. The distributors, in turn, sell our products to dealers and contractors within their territories. The distributors, dealers and contractors are all independently owned and operated businesses.

Customer experience and satisfaction is important to us. If you could please contact our office, we would be happy to look into your concerns of your installation being postponed. 

Carrier Customer Service 
**************

Thank you,

**** *****
Consumer Liaison- Executive Offices
Carrier Corporation 

I purchased a carrier 3 ton AC heat pump in April of 2023 in June of 2024 the heat exchange coil busted. I had ars the installer of the system come out and checked the unit and said that they were going to have to order the part. About 2 weeks later *** called and informed me that the part was on back order and it would be 101 days before they could get it. That meant that we were out of AC for the whole summer. This should not be possible for a company as large as carrier. Is there anything that can be done to rectify this?

My AC Blower went out after 7 years. Carrier would not cover it under warranty and they design to have you repair there systems. Choose a different brand with higher quality. My system was installed in 2016.

Dear *************************, 

On behalf of Carrier, I am very sorry to learn of the problems you have experienced with your equipment.

I have checked our customer service records and do not show any prior communication from you, nor a matching product registration under your name. The standard warranty Carrier provides is a 5-year parts only warranty from the date of installation. In 2009, as an incentive to encourage our customers to register their equipment, we offered should you purchase equipment using Puron (R410a) refrigerant, have the equipment installed in an owner-occupied residential dwelling and register the eligible equipment within 90 days from the date the equipment was installed we would provide an additional five-year warranty enhancement. The warranty enhancement would be provided to only the original owner of the equipment and any subsequent owner(s) would receive the original five-year parts warranty coverage. 

We appreciate you reaching out to share your experience, should you have additional concerns or feedback you would like to share with our team. Please contact our customer relations at ************** and have your equipment serial number available. 

Thank you, 

*******************
Consumer Liaison- Executive Offices
Carrier Corporation 

Had a 2 year old heat pumpnot working had technician he diagnosed bad compressor they change comprssor and that was a 2200 hundred dollor bill,because carrier dose not do labor or freon. Got it working and one minute later it went out again. Now the technician told us it will cost another ********. Call carrier,because the tech told us we would be throwing good money after bad. Because when the compressor when out it through metal through the whole system. So it is junk at that point,because everthing needs to be replaceed. We call carrier and they were so uncarrying and down right rude. They would just relace parts,but didn't care how much it cost us for freon and labor. It would be more than price of new system. If they had 5 negative stars that is what we would give them.

Dear ***************************, 

On behalf of Carrier, I am very sorry to learn of the problems you have experienced with your equipment.

Carrier is very much interested in seeing that the equipment we manufacture performs well. Before any component is selected to become a part of our products it is subjected to rigorous factory testing and we fully expect those meeting our specifications, with proper maintenance, to give many years of good service.

In order for us to properly review your case we will need the following information:

- the model & serial numbers of your equipment
- installation date of the equipment
- name and phone number of installer
- name and phone number of current servicer
- current diagnosis
- any maintenance and service documents

I will send you an email as well requesting the above information. Once we have received the above information, I will escalate your case out to our service manager and ask them to review your equipment failure with your service provider and offer support. 

Thank you for taking the time to reach out to us regarding your experience. 

Thank you, 

*******************;
Sr. **************** Specialist
**********************