ComplaintsforLife Surge LLC

• Initial Complaint

  11/18/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  We went to a Christian seminar and there were several speakers. The speaker was on stock trading and showed us software you can use. He was offering a 3-day class for $97. We both were going to go and I got on your website and all the reviews from and then Googled them and wow. They are sheep in wolf clothing. There are so many videos on ******* that tell their story.Please do not fall into their trap. Don't waste your time going to Life Surge Impack Classes. Very disappointing.

  Business response

  11/19/2024

  Hi ******, thank you for bringing your concerns to our attention, Thank you for taking your time today to explain further to our team why we did not meet your expectations. We strive to ensure every attendee gains value from our classes and services. Your refund was processed today. We hope this resolves your immediate concerns and appreciate your feedback.

  Customer response

  11/20/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ********

• Initial Complaint

  10/22/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I asked for a refund from the trade event I was at in ***** on Friday the 18. I called and the person refused to give me a refund. It was an absolute scam and there was so many derogatory jokes. It was such an uncomfortable experience. For a ****************** not really very understanding when people dont agree with the event after attending.

  Business response

  10/24/2024

  Hi ******,
  
  
  Thank you for sharing your feedback with us. We take your comments seriously, as our practices are grounded in a strong biblical foundation. We do not condone derogatory jokes and sincerely apologize for any discomfort you may have experienced.
  
  
  We are committed to addressing your concerns and will be conducting a thorough investigation. To facilitate this process, we reached out on October 22nd and 23rd and left a voicemail to better understand your feedback and take further action in resolving your request. We look forward to hearing from you soon. Please give us a call back at your earliest convenience at **************.
  
  
  Best regards,
  Life Surge

• Initial Complaint

  09/23/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I am really disappointed to say that this company plays on your emotions, and your spiritual beliefs. At the time that I attended life surge, we were in the middle of a pandemic, I was looking for something that would help me improve my familys financial wellbeing , And this has done anything, but that. They made everything seem easy as long as you watched the videos and learned. I feel like they played on my emotions, and my want to help my family and coerced me into signing up for something that I really couldnt afford from the beginning. an $18,000 course that will cost me over $30,000 with interest. I have tried reaching out to the company several times and always get mad with you. Have two years to watch the videos, and learn, and implement This is meant for people who might have some kind of experience already in the field, they go into Weather stock real estate. I now have over $20,000 worth of debt and nothing to show for it. This has not been a blessing for family whatsoever, has caused a lot of arguments, debt, and anger. Beware of programs and money schemes based around religious beliefs. The Bible says that those who borrow money Becomes slaves, and I couldnt agree more.

  Business response

  10/01/2024

  Hi ******,
  
  We hope this message finds you well.
  
  We have reached out on September 24, 25, and 26, leaving voicemails on each occasion. Additionally, we sent you an email yesterday, September 30, 2024, but have not yet received a response.
  
  We have reviewed your case thoroughly and we would like to personally speak with you to discuss your complaint. Please give us a call back at your earliest convenience at **************.
  
  We look forward to hearing from you soon!
  
  Best regards,
  Life Surge

• Initial Complaint

  08/15/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Purchased two tickets to May 18th, 2024 Life Surge event in *******...called several times to request a refund as the event is deceitful marketing and advertisement practice of wealth, health and prosperity gospel.

  Business response

  08/22/2024

  Hi *** and *****,
  We apologize for the inconvenience you experienced in reaching our **************** team. Weve taken your feedback into account and will be implementing improvements to ensure better customer service in the future.
  Your refund has been processed, and you should receive it in the next 3-5 business days.
  
  We understand your concern about the 4W's of Kingdom Impact. While wealth is a component of the event, we explicitly emphasize the importance of work and the need for Christians to seek God in all aspects of their lives, including finances. Life Surge does not promote the prosperity gospel. We believe that one's wealth is not an indicator of God's love or favor. Instead, we focus on demonstrating how Biblical principles can be applied to all areas of life, including finances. We recognize that God can perform miracles even in the midst of poverty or financial hardship. However, we believe that overcoming financial obstacles allows us to better ******* our resources, honor the Lord, and advance His Kingdom.

  Customer response

  08/22/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *** & *********************

• Initial Complaint

  04/15/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  On March 23rd I attended a Life Surge event in ********* **. I paid them $197 to attend a real estate and stock coaching class but the offer specifically had a 5 day right to resend. I followed the instructions on back of my receipt on Monday the 25th of March to get a refund but no one would answer the phone. When I finally got someone to answer they said they would go ahead and process return but could not put it back on card but would mail me a paper check to my physical address. This *********************** said it would take 7 to 10 business days. Here we are 3 weeks later and no refund.Refund my money or I will get the credit card company involved.

  Business response

  04/19/2024

  Thank you for reaching out about your experience at our Life Surge event. We appreciate you bringing this to our attention.
  We understand you exercised your right to a refund within the rescission period and followed the instructions on the receipt. We apologize that you initially had trouble reaching someone by phone. We want to assure you that a paper check for your $197 refund was mailed to your physical address on April 13th, prior to receiving your review. Since you opted out of further communication, we were unable to reach out and confirm this information with you directly.
  If you haven't received the check, please let us know and we'll be happy to investigate further. You can call us at ************ to discuss this directly.
  We strive to provide a positive experience for all our attendees, and we apologize for any inconvenience caused.

  Customer response

  04/22/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ********************************

• Initial Complaint

  04/10/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Date of transaction: March 23, 2024.Amount: $197.00 *********** agreed to host a Trade Surge, and I chose May 17, 18, and 19th. If I wanted to cancel, I could do so before 4/2, as specified on the form provided. I sent back the cancellation form via ***** Tracking number: **********************. ********, **. Delivered April 1, 10:08 a.m. I also sent a copy of the form and a request to cancel to their email address, *********************************** three times with no response. I have been unable to contact anyone to cancel this class, and no refund has been issued. Based on my interactions, I believe this company is defrauding customers by denying them the ability to cancel.

  Business response

  04/15/2024

  Dear *******,
  
  
  We sincerely apologize for the inconvenience caused by the delay in processing your cancellation and issuing your refund. We understand your frustration, and we appreciate your willingness to discuss this directly with us.
  Following your conversation with our support team, we immediately took action to ensure a swift resolution:
  A full refund of $197.00 has been issued for your registration. We have priority overnighted your check and you should receive it via ****** The tracking number is 775936036596.
  We've met with our internal team to emphasize the importance of prompt refund processing in similar situations. This will ensure a smoother experience for future customers.
  We value your feedback and take all customer concerns seriously. We are committed to providing a positive experience for all our students, and your experience highlights areas where we can improve.
  Thank you again for bringing this to our attention.

• Initial Complaint

  02/05/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  Hello,I attended a Life Surge conference on 1/13/2024. On 1/13/2024 at the conference, I purchased impact classes for $97. On the payment invoice, there is a notice of cancellation that clearly states you may cancel this transaction, without any Penalty or Obligation within 7 business days from the transaction date. These are the cancellation terms clearly stated on the payment document. I emailed Life Surge on 1/16/2024 to listed email: ********************************** providing a written notice request for cancellation and a refund for the payment transacted on the credit card. I have yet to receive the refund. I have given the necessary address and credit card details that they need to refund the amount. I have been in contact with *********************** <**************************************************>. However no refund has been provided. They have falsely advertised their cancellation and refund policy. I did not attend any of their classes and sent written notice of cancellation prior to the 7 days.

  Customer response

  02/23/2024

   
  Better Business Bureau:
  BBB Serving West ******* Complaint #********
  
  Hello BBB,
  Thank you for your help in filing the complaint and reaching out to the company.
  I have heard back from Life Surge and received the refund as requested in the complaint.
  
  What are the next steps to close this complaint?
  

• Initial Complaint

  01/05/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  We purchased tickets to go to the Life Surge event on January 13, ****. Life Surge has a 14 day full refund policy so when we ran into the need to leave town due to a health emergency we started contacting Life Surge under their posted policy telephone number. Unfortunately, many messages were left first by my wife and then me. Ultimately, I sent an e-mail to document efforts to contact Life Surge prior to the close of the 14 day refuld period. Much to our disappointment, Life Surge waited until the 13 days to contact us and then tried to tell us the event was 7 days prior to the date of the event in order to make it look like we had missed the refund window. Not impressed with the tactics employed by Life Surge for the sole purpose of trying to keep the $981 for an event that we wanted to go to but can't attend due to the exact reasons for the 14 day refund policy.Trying to avoid receiving telephone calls and ignornign e-mails just to run the clock out is questionable business tactic just to keep money for a family that can't attend the event.

  Business response

  02/08/2024

  
  
  I hope you had a wonderful weekend.  ***************** was refunded the week of his complaint. The below email was sent to him which he responded to stating he did receive the refund. 
  
  Please let me know if you have any questions. 
  
  Dear **** & *****,
  
  I hope this email finds you well. We appreciate your recent interaction with our customer service team regarding the refund for your purchase. We want to confirm that your refund has been processed.
  
  Refund Details:
  
  Order Number: [01HE9HAEPH44XNH9WMM]
  Refund Amount: [$981.00]
  Refund Method: [Amex card]
  If there is anything else we can assist you with or if you have additional questions, please don't hesitate to contact us.
  
  We look forward to serving you in the future.
  
  Best regards,
  
  Life Surge Team
  
  
  

• Initial Complaint

  09/27/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  On 2/18/23, I attended the Life Surge event at *************** near ********* in *********. I paid $97 for a Trade course to teach me about stocks etc. The course was being held on weekends which I worked. I asked before purchase if there would be additional courses ** of my work schedule. I was told yes. And that someone would let me know the additional dates (which never happened). At the event, we were also told we could get a 100% refund. Fast forward to today, I have tried on at least two separate occasions to request my money back ** they never gave me another course date AND was just told we arent in SD anymore, ***** have to wait until we come back. I was also told there would be an online course - but then told no there wasnt. This is all a scam. I just want my money back.

  Business response

  12/26/2023

  *******,

  Good afternoon. I know that you have been in communication with one of our team members (***************************), as it relates to your requested refund. I would like to add my sincerest apology for the miscommunication in regard to impact class scheduling, as well. ******* and and I will remain in contact with you regarding the refund being completed. ***********'s information provided to you verbally via the phone, we would expect to have your check (per your request) in the mail as soon as our accounting team gets back in the office after the Christmas break. If you have any further questions or concerns, please feel free to reach out directly to *************************** or myself *************). 

  I hope you are able to spend some time with family and friends during this Christmas season. Again, if you have any questions or concerns, please feel free to contact ******* or me. 

  Sincerely,

  ********************;

  Director of Credit

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩