17 Customer Reviews
Review from Elizabeth P
5 stars10/29/2024
Peadon Air conditioning plumbing and electrical are the Best. Marek just installed new kitchen lighting and wiring on fixtures that were inaccessible.
Peaden Air Conditioning, Plumbing & Electrical Response
10/29/2024
Thank you so much for your fantastic 5-star review, Elizabeth *******! We’re thrilled to hear that Marek was able to install your new kitchen lighting and tackle those tricky fixtures. Our team at Peaden of Pensacola is dedicated to providing 5-Star service, and it’s wonderful to know that Marek made such a positive impact! If you need anything else or have more projects in mind, don’t hesitate to reach out.Review from Bronwyn N
1 star08/26/2024
Peaden told me I needed a new AC after I told them I had a breaker that was causing an issue. They quoted 15,000. I called another very honest company I’ve learned. He replaced the breaker. Less than $500.00 later my AC was repaired and running great. I have the quote as proof.Review from Ed M
1 star08/13/2024
My elderly mother had a circuit breaker pop! Called Peaden because we see it advertised all the time!! I’ve tried to resolve my concern to no avail, as if 8/13. I reside in a different state and wanted a trustworthy company to address her issue. So we booked the $55 special to evaluate the breaker box and find the short. In short, the final bill for the faulty light switch wiring came to $927.00. The estimate for replacing her breaker box (house built late 90’s) was $10,174.00. So, I believe this pricing says it all!! It’s really sad when you feel taken advantage of - sorry mom!Peaden Air Conditioning, Plumbing & Electrical Response
08/14/2024
Thank you so much *** ***** for your time this afternoon. I appreciate the conversation and insight from our customer's perspective. I am glad that we were able to move forward with a comfortable resolution and I look forward to working with you and your family in the future!Review from Robyn T
1 star06/15/2024
Peaden came and told us our smoke needed to be replaced for $800! We got a second quote and the smoke detectors were still up to date and no need to replace. Peaden tries to get money for things not needed to be doneReview from Kathy P
1 star06/04/2024
My very close friend, who is financially disadvantaged, needed to have her toilet reinstalled. She called Peaden, hoping they would be reasonable. She can’t hear well or see well. They came out, had her sign an estimate, which she probably couldn’t see, and charged her $880. They could easily see she couldn’t afford that kind of bill. We have been using Peaden for years, but never again.Peaden Air Conditioning, Plumbing & Electrical Response
06/05/2024
Dear Mrs. *******
Thank you for taking the time to share your concerns with us. We truly value your feedback as a long-time customer of Peaden. We are committed to providing transparent pricing and ensuring that our customers fully understand the costs associated with our services before any work is carried out.
We are sorry to hear about your friend's experience and want to assure you that we do not take financial disadvantage lightly. We would never proceed with any work without our customer's approval, and we always strive to find the most cost-effective solutions for their needs.
If your friend would like to discuss her experience further or has any issues with the way our business was conducted, we encourage her to reach out to our office directly. We are here to address any concerns and ensure that she is satisfied with the service she received.
Thank you again for your feedback, and we hope to have the opportunity to restore your confidence in Peaden in the future.
Warm regards,
[Your Name]
Peaden Customer Service TeamBBB Response
06/10/2024
You suggested the customer call you to discuss the bill. She called twice and you refused to lower the bill. No one should charge anyone $880 to reinstall a toilet. And to charge that amount to someone who is financially disadvantaged is totally unacceptable.Peaden Air Conditioning, Plumbing & Electrical Response
06/12/2024
Good morning Mrs. Peters. I apologize, I have not received a phone call and I am still unsure of your friend's name. If you would have your friend reach out to me directly I would love the chance to speak with her. My contact 850-215-3604 or email at ccoyle@peaden.comCustomer Response
06/13/2024
Thank you for reaching out to my friend and adjusting her bill. She is very grateful.Review from Norman Z
1 star05/09/2024
Over charged and damaged my home and refuse to fix damages. Harassing me for payment but I keep stating, fix the damages and I will pay. They refuse to fix the damages and give me and refuse to give me an itemized invoice that includes tax paid so I can write it off but again they refuse. I have yet to receive a high end filter promised by the General Manager and the UV lights do not work since they wired the HVAC unit wrong 3 times. They refuse to fix or repair the damaged their crew did but demand payment and refuse to fix them until I pay. I stated I will pay once they have fixed all the damage.Review from Norman Z
1 star01/09/2024
Worthless, greedy, tax evading company. I asked for invoice that states materials, labor and taxes. They could not do that all I get is a broad name and cost. Nothing else. Something fishy about invoice. The employees that come out do not have any respect for property or cleanliness. They come and go tracking leaves and stuff from outside into the house. They do not put down floor covering, If you want them to put floor covering that requires a call to the GM. You will get Lies, stories and promises that amount to bad service and you will have to call them back multiple times to fix what they supposedly fixed or have to call them back to rewire or trouble shoot what you had installed.Peaden Air Conditioning, Plumbing & Electrical Response
01/16/2024
Hello Mr. ********, Thank you for taking the time to bring this to our attention, I greatly apologize for this experience. We appreciate that you've allowed our management team the opportunity to return and address your concerns. As you have discussed with our team, we continue our efforts to make things right for you. If there is anything further that you would like to go over, please give us a call.Review from Ginger B
1 star10/20/2023
Kept me waiting all day and called at 4:30, blah blah blah, "we have other urgent jobs", rescheduled for Monday. Canceling Peaden once and forever.Peaden Air Conditioning, Plumbing & Electrical Response
10/23/2023
Hello ******, Thank you for sharing your experience, your feedback is valued. We offered waived afterhours and are happy to provide you a free membership so you have no afterhours fees for a year. We understand how frustrating it can be when you have an issue with your home systems and we apologize for any additional frustration that was added.Review from James P
1 star09/18/2023
Every appointment had to be rescheduled due to emergencies or nobody qualified to conduct the service. They stated that they had technicians in training. I cancelled my subscription and am looking elsewhere.Peaden Air Conditioning, Plumbing & Electrical Response
09/19/2023
Hello *****, Thank you for taking the time to bring this to our attention, I greatly apologize for this experience. We take pride in our willingness to go above and beyond for our customers and your feedback is valued. I have passed your concerns on to my management team to address this issue with you directly.Review from Gonzalo F
5 stars07/08/2023
An outstanding job installing our new central a/c system. My ol unit was giving me problems & they came out and installed it on a Very hot Saturday.
Customer Review Rating
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