Business ProfileforPanama City Automotive Group Inc

Not morally trustworthy at all. So to give a little a quick back story my car was totaled while parked when I was at work. Unavoidable and sadly the car I had was no longer made and the price of the same car skyrocketed. Found something similar and came in to just buy the car within 2 hours because I had work right before( 2 weeks without car so paying people for Uber and still being late was taking its toll ) the car was fine besides a bad battery which they didn’t replace after a verbal agreement was made to replace the battery but thankfully after I mentioned that someone from autozone said it falls under lemon laws they fixed it 2 weeks later. I also made very clear that I needed to keep the car under 25k due to DTI needing to be balanced for a house in the near future. They still decided to take their time and when they saw it was starting to affect me and I was about to walk out they finally started telling me completely different pricing. When I brought up the fact the salesperson said something different the guy just said the salesperson didn’t know what he was talking about. So when I tried to start talking about pricing and told him I can’t take on more than 25k ( I was approved for more so they were just squeezing me for every bit at this point both for money and time ) I got to the point where I was stressed and partially freaking out because work started to call me in and needed me ASAP and they wouldn’t skip over any of the warranty. I got to the point where I just said I don’t care and signed because of the stress and there ended up being 2 warranties and it pushed it over 27k. I came in less than a week later to cancel it due to them not giving me a paper copy even after I requested it. 2 months later they still haven’t canceled it and when I called the company the warranty is for through and someone said I never even sent in a request for it to be canceled. Very shady especially since I came in and physically signed something in their dealership.

Hello, I apologize that you had a bad experience purchasing a car from our organization and that your previous vehicle was totaled. We strive to provide a pleasant buying/servicing experience for everyone. The purchase of a vehicle is typically the 2nd biggest purchase in a persons lifetime and attempting to squeeze the entire transaction within a 2 hour window isn't typically enough time. In regards to the final amount financed the contract you signed fully discloses all prices and fee's. Regardless, we have fully processed your cancellation of products effective 4-24-2024 and those proceeds were directed back to the bank you financed with. If you have any other issues please free to contact Executive Management and we wish you all the best.