ComplaintsforParkland Utilities Inc
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Complaint Details
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Initial Complaint
06/21/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
My family and myself a total of four adults moved out of the property on May 4, 2024 in which I had already made a payment of $103.40 on May 10, 2024 no one has been living in that property since May 4, 2024. If I owe any water usage it shouldn't be this much since nobody has been living in that property since May 4 to May 31, 2024.Business response
07/02/2024
Based on the information provided by the customer as to service dates they were responsible for, they were properly billed as charged.Customer response
07/02/2024
Complaint: 21865845
I am rejecting this response because:again how is it that No people were living in that property since May 4,2024 and the water bill was higher than when people were living in that said property!!!
Sincerely,
*****************************Business response
07/12/2024
It is unfortunate that the customer cannot account for the service usage and it is not the Utility's responsibility to speculate as to how it was used. It is the responsibility of the Utility to physically read the meter and render a properly calculated invoice for the service that was delivered to the property, which was done.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.