ComplaintsforIPSY

• Initial Complaint

  11/02/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  Initially, I was excited to subscribe to a monthly subscription service, believing I would receive a box of beauty products products each month for $30. However, after paying for my subscription in October, I learned that my first box wouldnt arrive until December due to a lack of inventory for the October box. This was never communicated to me until I contacted them, and I was left in the dark about my payment being held without any products being ************ make matters worse, I intentionally opted out of a $60 upgrade for a quarterly "icon box," but was charged for it anyway in a sneaky way on their app that I didn't understand until it was too late. It seems as though Ipsy might have a concerning practice of charging customers without clear consent or notification, making it easy for charges to go unnoticed until they appear on a bank statement. The representative I contacted repeatedly offered apologies but failed to provide any real solutions, merely repeating the same scripted lines without addressing any of my concerns.I was informed that I would receive a refund of the $67.10 charged for my subscription, which I appreciate, but I am still waiting for the refund of $34.63 for the first box I never received. They said I have to track down my own refund with my bank, which means phone calls, hours wasted, and just time I do not have when Ipsy could easily send my refund right away, especially when I never received what I paid for. The lack of clear communication, the unexpected charges, and the overall unsatisfactory customer service have left me feeling disappointed and frustrated with a company I once trusted.

  Customer response

  11/04/2024

  I was contacted by two different **** from Ipsy and they truly went out of their way to make me feel heard and went above and beyond to try to make my experience moving forward a lot better! Because of this, I am going to continue my subscription with them and I would like to close this claim. I attached copies of both emails from the representatives for your information. If they contacted me because of your help, then I owe you a big thank you as well!

• Initial Complaint

  10/21/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I've paid over $1,200 over the past year. I've tried to get it canceled a year ago. They take $43 $45 a month for a year that I've been trying to get it canceled still hasn't canceled

  

  Business response

  10/24/2024

  Hi ****,
  
  Thank you for bringing this to our attention through your complaint on the Better Business Bureau website, and for giving us this opportunity to assist you.
  
  We looked through our records, and it looks like we havent received any cancellation attempts, request or messages from the email you provided to BBB pertaining to your cancellation. If you responded to a marketing email, that inbox isnt monitored and you may not have received a response. Its also possible there may have been a glitch in our email portal or website when you wrote in. We're sorry for any trouble this may have caused.
  
  Don't worry, ****!
  
  We've cancelled your subscription so that you won't receive any future orders. we've also issued you a refund for your recent order, and you should see the funds back in your account within 5-7 business days. Please know that feel free to keep this month's order on us!
  
  If you need anything else, please reach out at any time and well be there.
  
  Best regards,
  Team IPSY

• Initial Complaint

  10/14/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  On August 10th, I started an IPSY subscription. On August 17th the August box was shipped. On September 9th I had not yet received my box, and there had been no updates to the tracking information. Customer Support issued me a replacement box, which was shipped September 11th. September's box shipped September 19th. September 26th there had been no updates to the tracker for either box, so I contacted customer support again where I was reassured my boxes were on the way, and to wait 20 business days. On October 9th, I reached out because again, there was no updates on either tracking. They said they would send me another replacement box. At this point I cancelled my membership, and asked for refunds of all boxes. IPSY is refusing to refund my money on shipments I am not receiving. In total August, September and October months as tracking hadn't been updated for all 3, and I never received anything I have paid for in the past 3 months.

  

  Business response

  10/17/2024

  Hi ******,
   
  Thank you for reaching out through your complaint on the Better Business Bureau website and allowing us the opportunity to address your concerns
  
  We're sorry to hear that your concerns havent been met with the attention and care they deserve. This is far from the IPSY experience we wanted you to have, and Well make sure we take care of this right away. Your experience matters to us, and we want to ensure you feel heard and supported. 
  
  As a kind reminder, IPSY doesn't offer refunds on orders. We want you to know that we'll always have your back and do our best to help you. You can trust that we offer replacements for undelivered orders at no cost to you within 45 days after the shipment date. 
  
  No worries, ******! Our colleague issued a replacement orders for the August and September BoxyCharm to your current shipping address. 
  
  Additionally, your October BoxyCharm was shipped on October 1st, and is currently on its way to you! 
  
  Below are the tracking links: 
  
  August BoxyCharm (second replacement) - ****************************************************************************;
  
  September BoxyCharm (replacement) - The package is still currently in our warehouse. It should leave our warehouse within 5-7 business days, and you can expect to receive a tracking email once it's on the way. ??
  
  October BoxyCharm - ***********************************************************************
  
  IPSY and our shipping partners are doing their best to ensure that your order will arrive to you within 20 business days (excluding weekends and holidays) after the original shipment date. Your membership experience is our top priority, so when selecting our shipping partners, we take both delivery time and customer satisfaction into account. We're working hard to ensure quick delivery for all of our members.
  
  Dont worry; heres what I can do for you to make this right??
  
  If you ever decide to rejoin, Weve added 1800 points to your account that you can use within the next year to redeem a free item from our points store: *********************************************************** know that the 1800 points wont fully fix things, but we really hope this helps ease your worries and makes your experience better. Above all, we hope it brings you some happiness!??????
  
  Please know that we care for you, and we want everything to be addressed, please feel free to reply to this thread so you can reach me directly, and Ill always help in any way I can.
  
  Have a wonderful rest of your day!???
  
  With kindness, 
  Team IPSY

  Customer response

  10/17/2024

   
  Complaint: 22419214
  
  I am rejecting this response because:
  I have yet to receive what I paid for, and have no confidence that after not receiving anything yet, that the next boxes are magically going to find their way to me. 

  If after the 20 business days, I still don't have any of the products I paid for, I would like a full refund, as it is unfair that IPSY has my money, but I have nothing to show for it. 

  This is poor service, and I've never had so much trouble with any online ordering with any business as this. 

  Sincerely,
  
  ****** *****

  

  Business response

  10/20/2024

  Hi ******,
   
  Thank you for following up about your complaint on the Better Business Bureau website and allowing us the opportunity to resolve your concerns.
  
  We completely understand your disappointment since you haven't received your orders. That is not the experience we intended, and I am sorry that this happened. I want to assure you that we're committed to doing the best we can to fix any issues on our end. 
  
  Rest assured that your replacement orders are on their way to you! 
  
  I want you to know that we'll always have your back and do our best to help you. You can trust that we offer replacements for undelivered orders at no cost to you within 45 days of the shipment date.
  
  I want to make it up to you. To show our gratitude, Ive added a $25 coupon to your account. Your coupon code is CSMGM2HWT4JE and it's valid for one transaction in our IPSY Shop through November 19, 2024, excluding Add-Ons.
  
  Please also keep in mind that your coupon can't be applied towards shipping costs for orders sent to ******, which is USD $5 per order to cover broker and entry fees. Due to fluctuating exchange rates, the final price you see may vary slightly once exchanged to CAD. Thank you so much for understanding.
  
  Our goal is to make you have a good experience with us. Have a wonderful rest of your day!
  
  Warmly,
  Team IPSY 

• Initial Complaint

  10/12/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I have been a member of Ipsy for a few years now. I have been trying with no success to contact a representative about my account and how I was unable to log into my account to make my monthly selection. Time and time again, a representative via email would tell me my account has been closed, but they kept taking out the monthly subscription amount of $30 plus tax. A senior consultant said that I would be receiving a credit to my account for the months that I was unable to access account. That has not happened and my account was not canceled. On 10/10, a representative successfully closed my account but no reply to my months credit and also they were supposed to resend out Augusts box as I did not receive in August. I am seeking compensation either in a credit form like I was supposed to or simply a refund. Augusts box needs attention either to receive the products or refund. The business does not have a phone number just communication via email.

  

  Business response

  10/15/2024

  Hi ****,
  
  Thank you for reaching out through your complaint on the Better Business Bureau website and allowing us the opportunity to address your concerns. We're sorry to hear that your concerns havent been met with the attention and care they deserve. This is far from the IPSY experience we wanted you to have, and We'll make sure we take care of this right away. Your experience matters to us, and we want to ensure you feel heard and supported. 
  
  Firstly, we're primarily equipped to provide support through our automated chat bot (the Glam Bot), email and social media channels as we believe this allows us to offer the best customer care experience possible. Rest assured, we're fully committed to responding to our members within 24 hours.
  
  Secondly, thanks for letting us know that you were having some trouble reaching out to us.  promise were working hard to make the experience as seamless as possible for you. Well always be here to help you, and youll always have the option to say Contact IPSY Care to get in touch with us. For a few tips on navigating Glam Bot, check out this article: ********************

  Thirdly, thanks for letting us know that you were unable to log in your account. 
  
  No problem! I've reset your password so you can get back into your account. Heres your login info:
  
  Email: ********************************
  Password: fYCt268rA7
  
  Just a little heads up, passwords are case-sensitive, and emails are usually case-sensitive as well. If you cannot log into a computer or account, make sure the caps lock key is not on and that you are using the correct case for each letter in your email and password. Keep an eye out if there is space at the end of your email and password.
  
  Once you're logged in, please update your password to something secure. Its also a good idea to double-check that your email address is current. If you need any help, just let me know!
  
  Thirdly, our records show that we already processed a $34.79 refund for your July BoxyCharm on your card on September 17th, and another $34.79 refund for your August BoxyCharm and the funds have been released on our end. The amount of time it takes for your funds to be returned to you depends on your bank. I suggest that you reach out to your bank for more information.
  
  Rest assured that your membership was canceled on 10/10/2024, and the last payment we received was $34.79 for your August BoxyCharm on 09/17/2024 at 2:43 AM.

  Please know that we care for you, and we want everything to be addressed, please feel free to reply to this thread so you can reach me directly, and Ill always help in any way I can.
  
  Have a wonderful rest of your day!
  
  Warmly,
  Team IPSY

• Initial Complaint

  10/04/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  Sept 13th 2024 I was promised a refund and no more boxes. I already stopped my subscription and did not want one again. I received an email that the refund would take 5-7 days to refund. It is past 5-7 business days and I sent another email that the refund did not go through. And that no box came either. The emails are just saying the same thing over and over. The refund was issued it's the bank. I can't get ahold of anyone. You cannot charge me for something I cancelled. Especially if they didn't even send out the product. It's not fair

  

  Business response

  10/08/2024

  Hi ******,
  
  Thank you for bringing this to our attention through your complaint on the Better Business Bureau website.
  
  I understand how frustrating it must be to deal with the delay in your refund and I'm sorry for the confusion about this. I'd be happy to help.
  
  I double-checked your account to fully understand your concern and I noticed that we indeed refunded you; however, this refund went through in the form of a reversal.
  
  This means that in the case of a reversal you won't see a refund credit on your statementyou'll just see the original authorization drop off your statement entirely after a few days.
  
  There was be no payment, and no refund. It'll appear as if the whole transaction never happened.
  
  To help track the refund, your bank should be able to provide more detailed information using the **** number ******. Depending on your card issuer, the charge may have already been removed from pending transactions.
  
  As an extra thank you for your patience and if you ever decide to rejoin, Ive added 1200 points to your account that you can use within the next year to redeem a free item from our points store: ******************************************************
  
  Please let me know if you have other questions, ******!
  
  Warmly,
  Team IPSY

  Customer response

  10/22/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** *****

• Initial Complaint

  09/24/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I pay monthly for the beauty subscription from the body charm company. Every month they take money from my bank account to cover my monthly subscription for makeup and add ons as well! This month September Boxy Charm took the money from my account to send me the monthly makeup box I pay for as well as my add ons- and then sent an Empty box to my address! In no way is it acceptable to accept money for items that I agree to and not send them to me! Then they agree to send another shipment to make it right I wait another two weeks only to Not receive the items agains. Thats is Fraud. How can you take money for items and send and empty box! This is a business

  

  Business response

  10/07/2024

  Hi ******,
   
   Thank you for bringing this to our attention through your complaint on the Better Business Bureau website. I want to sincerely apologize for the inconvenience you've experienced. Were not sure what may have happened once your order left our warehouse, but dont worryweve got your back!
   
  Our records show your second replacement orders were shipped separately and both were marked "delivered". Please know that split shipments doesn't happen often, but can happen depending on which of our warehouses have the items in your order.
  
  The tracking number ******************************************************************************************************************** to the following item:
   
  1. MO BEAUTY Mo Shine Lip Gloss in ********** Sister
  
  While the tracking number ******************************************************************************************************************** to your products from the following items:
  
  1. PINKY B COSMETICS Had Me At Primer
  2. JLO BEAUTY That Star Filter Complexion Booster in Rose ******* style="line-height: inherit; color: rgb(47, 57, 65); font-family: system-ui, -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, Oxygen-Sans, Ubuntu, Cantarell, "Helvetica Neue", Arial, sans-serif; background-color: rgb(248, 249, 249);">3. ****** BEAUTY Flawless Loose Setting Powder in Vanilla
  4. DEFIANCE BEAUTY Luminous Liquid Lipstick
  5. DERMELECT Rapid Repair Barrier Balancing Serum
  6. JLO BEAUTY JLO- Insert Card (THAT STAR FILTER COMPLEXION BOOSTER)
   
  If for some reason your orders hasn't arrived yet, don't worry. Just confirm your address for me, and I'll be happy to help you out right away, ******! ??
  
  We value you being part of our community, so the last thing we want is for you to feel let down. I would love to try and help make up for this by doing something special for you in light of this experience.
  
  Below is a store credit that you can use toward a purchase of your choosing from the IPSY Shop at *********************************************************:
  
  $25 coupon code: CSMGM1ZEXYKJ
  
  This coupon is valid for 30 days, and youll just need to apply this code on the checkout page before submitting your order. I hope you find something you love!
  
  If theres anything else I can do for you, ******, please feel free to reach out at any time. Well always try our best to help.
   
  Warmly,
  Team IPSY

• Initial Complaint

  09/05/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  This dollar amount has been taking out every single month since march after I canceled it. They kept taking it out so I canceled my debt card then they still took it out. So Ive tried to contact them to which you can not talk to a human and I had to talk to a computer bot and they say I dont have any accounts w them. I told them I have proof and can screenshot it to them that they are taking out money monthly in total approx ****** a month and they said they do not accept photos. Completely a scam I just want my money back and I have made a claim through my bank as well and they have blocked them completely going forward. But now theyve gotten away w 8 months of withdrawals from my account which to me is fraudulent. They need to be stopped. Please help make them accountable. And if they say Ive received the product no I havent because they refused my change of address back in march 2024. I live at ************************************. So you can check that with them and ask for proof of mailing product because they didnt ,they are sending it to my old I would think which is a Waukesha address. But they wouldnt even help w that because they say I dont have a membership so I cant win. Again please help stop them.

  

  Business response

  09/17/2024

  Hi *******,
  
  Thank you for bringing this to our attention through your complaint on the Better Business Bureau. We understand why youd feel disappointed with the unexpected charges even though you already canceled your memberships and not receiving your orders! I want to assure you that we're committed to doing the best we can to fix any issues on our end.
   
  Firstly, I hear you and completely understand how important it is to get support when needed. Glam Bot was designed to help you as quickly as possible by providing immediate answers. Well always be here to help you, and you can say Contact Support at any time to open a ticket. For our pro-tips on using our Glam Bot, check out this article here: ********************
   
  Secondly, it looks like you may have two IPSY accounts, and one of them is active.
   
  **************************** account with no active membership
  **************************** active Glam Bag, BoxyCharm and Icon Box memberships  
   
  It could be that the email you provided to our bot is ****************************, the reason why it says you don't have active membership.
   
  I've done some research and here are the following payments we received since March 2024:
   
  Glam Bag orders:
  1. March Glam Bag - was billed for $16.79 USD on 02/29/2024 at 10:26 pm
  2. **************** was billed for $16.79 USD on 03/31/2024 at 10:44 pm
  3. May Glam Bag - was billed for $16.79 USD on 04/30/2024 at 10:50 pm
  4. *************** was billed for $16.79 USD on 05/31/2024 at 11:01 pm
  5. July Glam Bag - was billed for $16.79 USD on 06/30/2024 at 11:09 pm
  6. ***************** was billed for $16.79 USD on 07/31/2024 at 11:44 pm
  7. September Glam Bag - was billed for $16.79 USD on 08/31/2024 at10:31 pm 
  
  BoxyCharm orders:
  1. March BoxyCharm - was billed for $33.59 USD on 02/29/2024 at 07:41 pm
  2. April BoxyCharm - was billed for $33.59 USD on 03/31/2024 at 07:24 pm
  3. June BoxyCharm - was billed for $33.59 USD on 05/31/2024 at 07:33 pm
  4. July BoxyCharm - was billed for $33.59 USD on 06/30/2024 at 07:40 pm
  5. September BoxyCharm - was billed for $33.59 USD on 08/31/2024 at 07:53 pm
   
  Icon Box orders:
  1. May Icon Box - was billed for $65.09 on 04/30/2024 at 04:51 pm
  2. *****************  was billed for $65.09 on 07/31/24 at 07:01 pm 
  
  No worries, *******! I'm happy to make a special accommodation for you and send replacements for this month and last (August and September Glam ***** *************** and September BoxyCharm) to your new address. They'll ship within 5-7 business days. ??
  
  I wish I could send you a replacements for any of the orders outside our 45-day window policy, but we are completely out of stock of these items. Ive refunded you a total of $67.16 for the Glam Bag orders, a total of $134.36 for the BoxyCharm orders and $65.09 for the Icon Box order, and you should see the funds in your account in 5-7 business days. If this charge is under dispute or review with your bank, well need to wait for your banks resolution before processing any outstanding actions.
  
  Rest assured that all of your memberships are already canceled, and that you won't be billed for future shipments.
   
  We take our members' feedback seriously, and I've ensured that our management team is aware of the issues you've encountered recently. We're laser-focused on delighting our members, and we'll use your feedback to improve on our service moving forward.
   
  I hope I made things right! You deserve the best experience possible.?? Our goal is to make you have a good experience with us!
   
  Have a wonderful rest of your day, *******!
   
  With kindness,
  Team IPSY

• Initial Complaint

  09/02/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I placed an order for a product that cost $12. The website made the claim that there was an $11 credit in my account. Right before I pressed confirm order, I reviewed the charges that the website said that I would be charged. Sure enough, it showed $12, an $11 credit, and some tax, totaling just over $1. When I placed the order, however, I was charged $12. I reached out to them to ask for the difference, and was told there is nothing they could do.

  

  Business response

  09/04/2024

  Hi ******,
  
  Thank you for bringing this to our attention through your complaint on the Better Business Bureau website, and for giving us this opportunity to assist you.
  
  ******, we understand how you feel since you're expecting the $11 Add-Ons credit stated in the website to automatically apply to your Add-Ons purchase for the month.
  
  ???We've checked this with our team and have confirmed that you should have received the discounted. However,??? it looks like there's a glitch on the site that prevented the discount amount from being applied towards your September Add-Ons. That is not the experience we intended, ******, and I am sorry that this happened.
  
  We know this is a less than desirable experience, and we've escalated your case to our tech team so they're aware of the issue.
  
  Don't worry, ******! ???We received your message on September 1st under your p****************k@icloud.com, and ??we can confirm that one of our IPSY Experts was able to issue a refund of $11 towards your add-ons on September 3rd. ??We've also added ***** points to your account as a special gesture for your understanding and to also make up for the trouble.
  
  ******, ???please allow the funds to reflect in your account within 5-7 business days.
  
  Your membership experience means the world to us, and were working hard to prevent issues like this from happening in the future. Thank you so much for understanding.???
  
  Our goal is to make you have a good experience with us, ******!??If you ever need help again, please feel free to reach out anytime, and well always help in any way we can.
  
  With kindness,
  Team IPSY

  Customer response

  09/04/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  08/22/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Against my better judgement I placed more orders with Ipsy after they lost packages and dragged their heels until many of the products I ordered were no longer available to replace. Its happened again. My package is clearly lost in transit, it was originally supposed to be delivered on Tuesday. **** doesnt have it, ***************** says to contact the merchant, I have contacted Ipsys customer service and not only are they abysmal at response times, they are refusing to contact ***************** *or* send a replacement package in a timely manner. This order was placed on August 8th. I just want to receive what I ordered.

  

  Business response

  08/22/2024

  Hi *****,
  
  Thank you for bringing this to our attention through your complaint on the Better Business Bureau website, and for giving us this opportunity to assist you.
  
  We appreciate you sharing your honest feedback, *****, and we totally understand how you feel about these issues with your orders.
  
  First, we sincerely apologize for the inconvenience this has caused you, as we totally get your excitement about receiving your orders and can relate to the anticipation of them not arriving as expected. That is not the experience we intended, *****, and we're sorry that this happened. We want to assure you that we're committed to doing the best we can to fix any issues on our end.
  
  Currently, ???our warehouse team has standard packaging guidelines to follow. To ensure that all of the products are included in your shipments, they're working hard to rigorously check each items and package them with care. They always ensure that they meet the quality of the packages during the packing process.
  
  Rest assured that we've shared these thoughts with our warehouse and hope to avoid future issues with your shipments.
  
  *****, ???we looked through your account and we can see that our order is on the move! Your tracking shows you should expect your order tomorrow, August 23rd. ????
  
  Check out your tracking info below for the latest updates:
  ************************************************************************
  
  ???Just a heads up: once your tracking marks are delivered tomorrow, August 23rd (Friday), ???sometimes it means that they were scanned for delivery before being actually dropped off by your mail carrier, and ???you should receive them by the end of August 26th, as your local post office might not deliver on weekends.
  
  We appreciate you letting us know that this is the third time you encountered shipping issues with your orders, *****, so heres what we can do for you to make this right!
  
  ??We've issued you a $165.34 refund, and you should see the funds back in your account within 5-7 business days (depending on your bank). *****, if your order did arrive on August 26th, please consider it as a gift from us! ???
  
  We hope we made things right, *****! As a member, you deserve the best experience possible. Have a wonderful rest of your day!???
  
  Best regards,
  Team IPSY

• Initial Complaint

  08/18/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  For several years, I gifted a year long Ipsy subscription (monthly beauty products bag) to my niece as a birthday present. She received the bags at her home but they were paid for by my credit card. I cancelled it last year as my niece went off to college and no longer needed the products. However, somehow it didnt cancel and I didnt realize it was still being sent. Again, in June, it got rebilled for a 12 month subscription that I do not want. I tried many times to use the chat bot to cancel it but it just put me in circles, making it nearly impossible to cancel. Since I couldnt get anywhere with the online bot, I tried to find a way to contact the company, which again, proved very difficult as they dont have any phone number listed to call for customer service. I finally found an email and emailed them to get help on July 10. They responded, and were very nice at first stating that they would cancel the subscription for the remaining 11 months and would reimburse me if the credit card company wouldnt. After a few more emails of them promising to reimburse me, the email replies completely stopped and they have yet to reimburse me. They have not responded to my email since July 17. I am filing this complaint because the company intentionally makes it incredibly hard to cancel a subscription and to contact them. I have been trying to cancel this for well over a year and should not have to pay for the bags that had not been delivered as of July. The company is refusing to even communicate with me at this point and no refund has been given. I have all of the emails and screenshots from the chat bot tracking my repeated requests for help from the company and attempts to cancel.

  

  Business response

  08/21/2024

  Hi *********,
  
  Thank you for bringing this to our attention through your complaint on the Better Business Bureau. We understand why youd feel disappointed with the annual renewal! Please know those werent our intentions, and well always do our best to make things right.
  
  At the moment, we're primarily equipped to provide support through our automated chat bot (the Glam Bot), email, and social media channels as we believe this allows us to offer the best customer care experience possible.
  
  In the future, the best way to reach us is via email using our help portal: ************************************, or you can tweet us @IPSYCare. IPSY Care responds to all emails and ******* direct messages within ***** hours.
  
  According to our records, you were charged for the annual renewal on 05/08/24 and your cancelation was finalized on 07/10/24. As you may already know, we weren't able to refund the remainder of your annual payment by then because of the open dispute.
  
  The good news is that we issued the refund for 10 months of orders on 07/31/24! Your $132.48 funds should've been returned to your account now.
  

  The reference number of your refund is ***********************. If you're not seeing this in your bank statement, we recommend contacting your bank company for more information.
  
  Thanks for understanding! If you need further assistance or if you have any other questions, please don't hesitate to ask.

   

  Yours truly,

  Team IPSY

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩