ComplaintsforGasket Doctor
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Complaint Details
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Initial Complaint
09/13/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
*** transaction date was January, 21, 2023. I paid $1097.43. I engaged the services of *** Gasket Doctor to address issues with my walk-in freezer door, which had become difficult to open due to ice buildup caused by a malfunctioning heater element. Regrettably, the outcome of their work was merely a makeshift solution. *** technicians assured me that the problem was resolved and ice formation would cease. However, within just two days, the ice reappeared. My attempts to reach them were met with silence. After three days, I managed to contact the owner, ******, who initially claimed to possess the necessary parts and pledged to send his team for the repairs. Upon their arrival, it became apparent that they had no parts at all; they only applied silicone spray. This approach exacerbated the ice buildup over time, and ****** ceased responding to my calls. Frustrated, I warned of potential legal action, prompting him to promise a customized part and installation. This promise, as it turned out, was false; he never reestablished contact. Despite my persistent efforts to communicate, it wasn't until May that his employee, ****, finally reached out, affirming ******** intent to fix the issue. However, every attempt to schedule an appointment with **** proved futile, as he consistently failed to show **. In summation, my freezer door remains encased in ice, and I am still awaiting any meaningful resolution or communication from their end.Business response
09/28/2023
***********************;
im sorry for any inconvenience. This caused the business. We are working it out with her now waiting on her response for a time that we can come and repair this situation since the door and the cooler needs about three hours to repair. We need her help to give us a time to do the repairs, we have no problem trying to fix it to her satisfaction
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Contact Information
15757 PINES BOULEVARD SUITE 302
Pembrooke Pines, FL 33027
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.