ComplaintsforMembers First Credit Union of Florida
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Complaint Details
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Initial Complaint
10/15/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
For several months the Member First Credit Union of FL app has had error messages stating that the server could not be reached when attempting to access “My cards” via the Members First bank smartphone app or via the online website. On 10/04/24, I went into my local branch to try to get assistance with this ongoing issue, shellie ********** assisted me and witnessed first hand that neither the app nor the website work when trying to access “My Cards”. I just tried to get tickets to a show out of state and the card is being declined because I don’t have access to turn my card on, I am not able to do my banking via a app or their website despite being a member in good standing for 30+ years. The response that I have received so far is that my 4 yr old smart phone that is running on up to date software is not being supported by their app-which makes NO sense and I believe I am being lied to at this point.Business response
10/18/2024
Members First Credit Union of Florida has made contact with Ms. ******* and we are currently working with her to resolve the issue she is experiencing in her phone app.
She has direct access to our Chief Operating Officer who will continue to work with her to bring resolution.
We are sorry for any inconvenience she has experienced as we value her business.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.