Customer ReviewsforEmerald Coast Fiberglass Pools & Spa

Worst company to deal with when installing a pool. Austin is running the company who continues to resolve situations. Also, when you ask to speak to management; you cannot do that because he is out on medical leave. The person you speak with is not management. I’ve been trying to get parts replaced since June 2023. I do not recommend.

Hello Kendra, we have been in constant contact with you regarding the parts that we were waiting for to be able to replace your system. These parts were on back order from the time you first contacted us in December about this. We have now completely replaced everything that needed to be fixed and we hope you are satisfied with the new system. Let us know if you have any other concerns that arise. Thank you.

Pool install started late November 2022. The 4-7 day install was not ready by Christmas as planned. It turned into a four month nightmare of poor workmanship, poor communication, high costs due neglect and dealing with unprofessional/uneducated staff. Poor workmanship for pool, skimmer installed too low = water level doesn’t cover first step. Poor communication: multiple contacts couldn’t tell me when they’d resolve issues, return/finish the project. Often no answer or return calls. Multiple parts were missing, orders placed for parts were lost or never placed, the wrong pump was installed vs what was in the contract; it got changed several weeks later. Costs incurred by me were related to the staff coming and turning the water on to fill the pool. It’s a 10,000 gallon pool. Normal home use is 3,500/month. Usage was over 60,000 during 3 months. The reason is there was a leak which I advised of my suspicion before Christmas. They still continued to come filling it up until I took pictures in one hour increments for them to see it losing 1/2 inch/hr. It was fixed a month or so later after the third attempt by a third party company. They did give me a letter to take to the county so I wouldn’t have to pay sewage fees. Still cost an additional $2,000 for their incompetence. By the way you can only not pay sewage for one month, so it only helped for partial overusage. Another cost, they actually cut and busted sprinkler pipes. They installed their pipes and filled everything in without making anyone aware of their actions. Zero accountability. Other things: they told me to go ahead and have the fence installed but then didn’t have enough fill dirt. This meant they messed up both sides of my front and back yard. When they put the fill dirt down they left their plywood sticking up in mine and my neighbors yard. Came out several weeks later for that, at this point it’s April. A long held dream upgrade to my home turned into lingering distraught and disbelief.

Natalie, we sincerely apologize for the issues you encountered during the installation of your pool. We understand how frustrating it can be when expectations are not met and communication falls short. Please know that we take your feedback seriously and will use it to improve our processes moving forward. We apologize for any inconvenience and disappointment caused by the delays, poor workmanship, and lack of communication. We appreciate your patience and understanding throughout this process. If there is anything else we can do to address your concerns, please do not hesitate to reach out to us.