Business ProfileforSunny Day Solar Farms, LLC

On June 8, 2023, I contacted Sunny Day Solar about an issue I have with the Solar System they installed. The issue was with the inverter and back up battery pack. I contact the company by phone and email and spoke with a representative (Marc *****) to inform him of the issue. He asked several questions such as could I try to reset it myself by following the instruction on the outside of the inverter box. I tried and was unsuccessful. He stated that they would come out to check. It was not until June 21, 2023, the representative informed that there was a firmware issue with the inverter problem but no mention of the battery pack. On the June 26, 2024, I send yet another email asking about the status of the work order. In which, I had a yet another conversation (both phone and email) with the representative which intern he began to become incensed through his tone and voice inflation that was asking again. Stating; “FYI, your system is working, and I will try to get out there”. No mention of the original issue in which I contacted them (the inverter and battery pack). Finally, on July 15, 2023, he comes out and the only reason I was aware that he came out was because of security cameras. After a call to him he precedes to tell me that I need a new inverter which is what was mentioned in our phone conversation during week two of this process. When I asked about the battery pack, he stated that he knew nothing about the battery pack. Once again, he became incensed and wouldn’t allow me to ask any question. He hung up the phone. Minutes later I received an email stating he had a bad phone connection, and I had a service call and I have a bad inverter (once again no mention of the battery pack). Also, a technician will come out to check the system and let me know the next step. I would like to get this issue resolve within a timely manner and with no more excuses. I would like to get the complete system I paid for fully operational.