ComplaintsforDebt Cleanse Group Legal Services,LLC
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Complaint Details
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Initial Complaint
01/30/2024
- Complaint Type:
- Order Issues
- Status:
- Answered
This company does not return phone calls nor answer their phones. They charge you every 30 days but it takes them 60 days to even send any letters and you have to call and fuss for them to do that. I am now 4 days overdue for my letters but they want to take another payment Feb 12 when they havent even completed the work for ***Business response
02/21/2024
Dear **************
Thank you for bringing your recent experience to our attention. We understand that your interaction with our customer service team was not up to our usual high standards, and we appreciate your patience in this matter. We have taken your feedback seriously and will use it to make improvements in our processes.
In the meantime, we have taken action to rectify the situation and ensure that your issue is resolved. After contacting you, we refunded one payment of $149.90 to your credit card on file and another payment of $149.90 was refunded at your direction via paper check. Please feel free to contact our support team at *************** or ************************************** and we will be more than happy to assist you with any additional questions.
Best regards,
*******************
President
Debt Cleanse Group Legal Services LLC
*****************************************;
STE 205
**********, ** 33324
***********************************
www.debtcleanse.comInitial Complaint
01/29/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I was doing business with this company and noticed that things were not being handled the way it was told to me. I called this morning to see what was going on with my credit. I was told that letters are supposed to be sent out every 45 days, the gentleman ******* put me on hold and got back on the phone and told me that his team was running behind. I told him that that was unacceptable because if I paid them and I was behind, they would turn off my service. I also told him that no communication was sent out to me that they were running behind , there was silence on the phone and then he proceeded with. I can run it now I told him I wanted to cancel my service and I want my money back now theyre trying to tell me that Services was rendered when the payment was just taken out on the 21st. I want my money back on the principal that they were doing bad service and they did not provide me , the service when it was supposed to be provided . This is bad business they do not communicate with you. I was also told that they made the change six months ago that they dont communicate with the customers, but I never received this in writing or anything else. When I signed up for the program I was told that I would have a agent and they would be able to answer all my questions and all my concerns that never happens. This is my second time calling about that and they dont return phone calls the business was a lie and theyre taking peoples money. I want my $95 reimbursed it back to me immediately.Business response
02/21/2024
Dear **********************
Thank you for bringing your recent experience to our attention. We understand that your experience with our services was not up to your expectations or our usual high standards. We appreciate your patience in this matter. We have taken your feedback seriously and will use it to make improvements in our processes.
In the meantime, after personally connecting with you to get your input, we have taken action to rectify the situation and ensure that your issue is resolved. Per your request, we refunded one payment of $89.95, plus applicable taxes, to the credit card on file.
Please feel free to contact our support team at *************** or ************************************** and we will be more than happy to assist you with any additional questions.
Best regards,
*******************
President
Debt Cleanse Group Legal Services LLC
*****************************************;
STE 205
**********, ** 33324
***********************************
www.debtcleanse.com
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Customer Complaints Summary
2 total complaints in the last 3 years.
2 complaints closed in the last 12 months.