ComplaintsforMartel Electrical Services Inc.

• Initial Complaint

  09/13/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I contacted Martel Electric 07/21/21 as I had a ceiling light go out . Dennis M***** arrived and I point out two ceiling lights that went out at the same time I told him I changed the bulb in one light fixture and replaced the LED light installed a new fixture the day prior to calling him He tested the two lights and I did some computer work I checked back in an hour later and asked if he solved the problem. He responded No I am just now checking the outlets below the lights. I came back again and said it has been over two hours I do not think its in the lights This is all relatively new wiring and lights to bring up to current insurance code. He responded he does not go into the attic as he has a bad knee until all interior lines are check. He went into attic I asked are well all set He says yes there was a bad neutral line was found I then had him fix a light in garage. He gave me bill and it was $550.00 I asked why so high He says he charges 135.00 to show up and a half hour charge and then addition 3 hours and 10.00 for materials I guess a wire nut I later went to turn lights on in living room the out lets did not work and I went out side and found that a exterior eccentrical out let had been hit by lighting. I called him and sent him photos via his website and asked him to comeback and resolve problem to no avail He would not return my call I called another electrician Company they came out and resolved the problem. Dennis M***** had disconnected the electric line that serviced the living room and install a new electric box cost of 243.77 this included time and materials to safely correct electrical problem. Martel electric left the property with disconnected wiring and an incomplete job that was unsafe in my opinion. I think it would be fair to have Martel electric to refund the $550.00 to me as my time is valuable I had to meet two electricians to solve problem

  Business response

  10/18/2022

  Business Response /* (1000, 5, 2022/09/19) */ September 19, 2022 BBB CASE ********* I arrived at the complaintant's home for a service call on 7/21/2021. The customer, scheduled the appointment due to ceiling lights not working. I had to diagnose the cause of the power disruption and this required extensive troubleshooting. This type of disruption is frequently caused in a circuit that is in a series of connections. There are multiple connections to the one circuit. After extensive troubleshooting on the first floor, I went up in the attic to further evaluate the source of the power disruption. I found that the source of power disruption was an open neutral wire in the attic. I then removed the bad wiring and installed a junction box and rewired the connections. My company provides a one year warranty of our work. My company never received a phone call or text message from the complaintant. We did not receive any photos via email. After receiving this complaint, I have gone through past emails and was unable to locate the photos referenced in this complaint. This complaint, 14 months after the fact, is the first notification of a problem related to the service provided on 7/21/2021. I am requesting a copy of the subsequent bill from the other Electrical company in order to review whether their repair was needed as a result of my work. Attached is the bill I submitted to customer on 7/21/21.

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