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Complaint Details
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Initial Complaint
08/10/2022
- Complaint Type:
- Product Issues
- Status:
- Resolved
DISHONEST BUSINESS PRACTICES!!! HELPPP! I've been to this place many times. However on my last visit about just over a month ago, I got my oil changed. They could not tighten the oilpans' nut, so I was asked to leave it over the weekend. They called the Monday, and I picked up my vehicle, while getting gas I noticed that the rear left side was hit. I called them and indicated this. Laura stated that she would have to review the cameras. She did and told me that it was another customer who hit my car, and that they may have to get the police involved. I am still awaiting them to make it right. I have had to make every call to them. A couple weeks ago I was told that they needed an estimate. I got estimate and dropped it off, no response. Two days later, I callback, no one could could find it. A continuous runaround.They are dishonest.
Business response
08/23/2022
Business Response /* (1000, 5, 2022/08/18) */ Contact Name and Title: JP H****** Contact Phone: ********** Contact Email: *************@gmail.com This is JP at Riverview Tire. I was just made aware of this situation and I would like to reimburse Ms ******* for the repair bill of $280 Thank you Consumer Response /* (2000, 7, 2022/08/22) */ (The consumer indicated he/she ACCEPTED the response from the business.) After speaking with JP, we both realized that his staff did not make him aware of the situation. I admire him for taking the time to speak with me and rectifying the issue. Respectfully, I appreciate his timely response. Thank you JP.
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Get a QuoteCustomer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.