ComplaintsforRoyal Black Cosmetics LLC
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Complaint Details
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Initial Complaint
03/06/2024
- Complaint Type:
- Delivery Issues
- Status:
- Answered
I purchased a product from this company’s website on 2/7/2024. The item was marked as “waiting for shipment” by USPS a week later. As of today 3/5/2024 and I have yet to receive this product or hear from the company themselves. I have reached out to them multiple times via email with no response. I have purchased products from this company in the past and had no issue up until now.Business response
03/26/2024
I don't see any emails from this customer. I did go ahead and check on her order status and it reads delivered. Here is the information I have on my end
Customer
******* *******
2 orders
Contact information
*************************
No phone number
Shipping address
******* *******
**** *** **** ****
*********** ** *****
United States
************As well as her tracking number that reads delivered to her house ******************************
I went ahead and issued a refund for her and removed her from my list so that this doesn't happen again...
Thank you,
***** *******
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.