ComplaintsforTransak USA

• Initial Complaint

  08/05/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Unresolved

  More info

  This company fraudulently charged my debit card on 8/2/24 for ***** The Transaction Reads:Aug 2 Transak USA Debit Card -$***** Transaction. Date: August 2, 2024. Description: Transak USA . Amount: -$*****.Amount -$***** Merchant Transak USA Terminal location Transak USA, ****************** ID none Date authorized Aug 2, 2024 At no time have I had any interaction with this merchant, made this transaction nor authorized this purchase. In reviewing their website there is no phone number, no contact form, no way to reach out to them regarding any kind of questions or issues.

  Business response

  08/06/2024

  Dear ******,
  I'm sorry to hear about your experience.
  Upon investigation, we couldn't find an active account for you with us. Without an account, placing an order with payment is not possible.
  We offer live chat support, and you can reach us at ********************************** with any concerns.
  It seems there is a misunderstanding, as we are a payment partner converting **** to crypto and vice versa.
  To help us investigate further, please provide your registered email address with Transak, if any, and the last 4 digits of your debit card number to check for any transactions.
  We have sent you an email requesting these details. We look forward to your response to assist you further. We're here to help.
  Regards,
  Team Transak
  
  
  
  
  

  Customer response

  08/07/2024

   
  Complaint: 22083159
  
  I am rejecting this response because: I have responded to the email and the issue has not been resolved. 
  
  Sincerely,
  
  ***************************

  Business response

  08/12/2024

  Dear ******,
  
  I appreciate you writing us back.
  
  We would like to inform you that Transak is not involved in taking your funds directly from your bank and we do not practice it.
  
  We have received your details on our conversation and our team is investigating this further.
  
  We will be with you soon on our findings. 
  
  We are always here to provide support with the information we have for an investigation.
  
  Regards,
  Team Transak
  
  

  Customer response

  08/20/2024

   
  Complaint: 22083159
  
  I am rejecting this response because: This business DID take the funds from my account. They DO not have security measures in place to safeguard consumers credit card information that does not belong to the person who tried to use the card. 
  
  My Bank has issued me a credit for the $100 and considered the matter resolved. However, I want it put on this complaint that they did NOTHING... NOTHING to resolve this. They continued to ask me for the same information they already had in emails I've given them before and refused to take responsibility for this. 
  
  I will be sure at every opportunity I have to mention to people what a terrible business this is
  
  Sincerely,
  
  ***************************

• Initial Complaint

  04/08/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  A business called Transak, stole $******. I had called PayPal, from the number online. He had me send a copy of my drivers license to resolve the issue I had called about. He had then asked me to take $6000.00 out of my account, I asked again if it was PayPal, he assured me it was. When asked to take money out of my account, I immediately hung up. That was all until 2/13/24, when $ ****** was taken out of my account. I went to the bank and signed something refuting the charge. It was reversed until 3/21/24 when they took the money again and the banks investigation said they had provided the bank with my drivers license. I tried explaining but the banks position was they werent going to try any longer to obtain my stolen money. Transak and I have exchanged 15 emails, me demanding my money back, them saying they cant. I unequivocally did not authorize any such transaction.I am 65 years old on social security only. That money was earmarked for my fathers headstone.Any assistance you can give is greatly appreciated, and I want people to know one of the scammers out there.

  Business response

  05/09/2024

  Dear User,
  
  Greetings from ******************** support
  
  We regret to inform you that we encountered difficulty in fully comprehending the details of the issue outlined in your recent complaint. If you did not intend to raise any complaint and this was an error, you can ignore this email, or if you need any help or assistance from us feel free to write us a new email at **********************************
  
  Details like error messages, order IDs, payment details or steps to reproduce the problem would be greatly helpful in diagnosing and resolving the issue.
  
  
  Currently, we are closing this ticket as no query has been shared, please contact us back and share your query so that we can check and assist you.
  
  We appreciate your patience and cooperation
  
  Thanks and regards,
  
  Team Transak
  
  Image removed by sender.
  
  Regards,
  
  *******
  
  Transak Support
  

• Initial Complaint

  03/05/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I created an account with ******************** and they required me to submit a photo and a copy of my passport, in addition to all my personal information including my social security number. Basically, all the information that one would need to perform identity fraud. After entering all my information and a copy of my passport and selfie, they rejected my application to use their services. Coincidentally, less than 24 hours later I started receiving alerts from my credit monitoring services along with the service that monitors new bank and financial accounts. Less than 48 hours later I received the attached email from Transak stating that they have rejected my application to use their services. Their services are an online payment processing service associated with the purchase of cryptocurrency. I suspect that this shady organization is collecting potential customer information for the purpose of committing identity fraud.

  Business response

  06/20/2024

  Hello ****,
  
  Hope you are doing well!
  
  We apologize for the inconvenience.
  Unfortunately, your attempt to register with Transak was unsuccessful because your KYC did not meet our internal policies. As a result, your Transak account has been disabled.
  We want to assure you that Transak takes your privacy and data security very seriously. We have strict policies in place to ensure that your KYC information is handled with the utmost confidentiality. We do not share any customer details, including KYC information, with any external organizations.
  Additionally, Transak does not initiate any payment alerts or share any customer-related information with any organization.
  You can also see Transak privacy policies here: *************************************************

  Thank you for your understanding. If you have any further questions or need assistance, please feel free to contact **********************************.

  Thanks and regards, 

  Team Transak!

  Customer response

  06/20/2024

   
  Complaint: 21379628
  
  I am rejecting this response because: Cannot determine what the acronyms used in the response mean? What is KYC?  Bogus response, why did my credit alerts skyrocket after you had my information?  Possible class action is warranted.

  Sincerely,
  
  *************************

  Business response

  06/21/2024

  Hello ****, 

  I hope this message finds you well.
  KYC stands for "Know Your Customer," which is a process of verifying the identity of our clients to comply with legal requirements. Transak guarantees that the information you enter is safe and secure.
  We have stringent policies to ensure your KYC information is kept strictly confidential. We do not disclose any customer details, including KYC information, to any external organizations.
  If any of your credit reports mention Transak, please provide an image of the statement showing where Transak is listed. We will review it and assist you further.
  Thank you for your understanding. If you have any further questions or need assistance, please feel free to contact **********************************.

  
  Thanks and regards, 
  Team Transak!
  

  
  

• Initial Complaint

  02/28/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  On November 6-2023 Transak hacked my bank account and withdrew $495.00 three times for a total of $1,485.00 without my approval or knowledge. I never heard of the company until that day.

  Business response

  06/20/2024

  Dear *****,
  
  I trust this message finds you well. This is a response with respect to your query raised on 2/27/2024 via BBB forum.
  
  We are sorry to hear about the transactions that has occured on your bank. We see that your concern was not addressed in timely manner for which Transak takes a strong feedback for the same however, we see that you had raised a dispute for the transaction and it was settled under your favor dated 7th Feb '24.
  
  Please note that 1485 ( 495*3) USD has been released back under the *** numbers - 24388863308043100490608, 24388863307043020137983, 24388863307043019830911 on your **** card ending with ***1556.
  
  We always educate and encourage our user to keep their credentials private and safe and avoid clicking on any unsolicited links. If you have face any issues or concern please feel free to reach us back on ********************************** for the same. As we are here to support you 24/7 with any queries or concerns.
  
  Regards,
  Team Transak

• Initial Complaint

  11/13/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  ON 10/13 THERE WAS THREE TRANSACTIONS TAKEN OUT OF MY CHECKING ACCOUNT FROM A COMPANY I HAVE NEVER HEARD OF AT ALL . I HAVE CONTACTED MY BANK TROPICAL FINANCIAL CREDIT UNION AS WELL . THIS IS PURE FRAUD ....THEY TOOK $2400 .00 OUT OF MY ACCOUNT . I CALLED THE COMPANY AND THEY SAID THEIR COMPANY SENDS MONEY TO AFRICA AND I EXPLAINED TO THEM WHAT HAPPENED AND THEY SAID I GUESS SOME OF THEIR THEVIES TOO IT AND LAUGHED

  Customer response

  12/07/2023

  its on my bank statement under 10/13/2023

  Business response

  01/23/2024

  Dear ******,

  
  I hope this message finds you well. Thank you for reaching out to us regarding your transaction.

  In order to assist you more effectively, we kindly request additional information to retrieve the necessary data.

  1. Please provide the following details: 

  **Bank Authorized Code:
  **Bank Name:
  **Date of transactions: 

  2.Could you please check whether these transactions were conducted using a card? If they were, we kindly request the following details:
  ** The card's first six and last four digits used in the transactions.
  ** Tokenize card details (if payment was done through apple pay)
  ** Date and time of transactions placed.
  **The name of the bank associated with the card.
  ** Any authorized code or reference related to the transactions.

  
  Once we receive this information, we will promptly investigate the transaction and provide you with the relevant details. If you want to reach out to Transak, please contact our 24/7 ************* for any of your further queries, Go to ****************************************** from Menu select "Support" and click on the bottom right chat icon to enter the live chat OR Go to ***************************************************** raise a new query.

  Thank you for your understanding.

  
  Best regards,

  Transak Team. 

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩