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Complaint Details
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Initial Complaint
07/22/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
Booked a flight with agent *************************, on 7/12/2024 round trip from ******* to *********. Prior to booking, over and over ****** assured me it was refundable. Company is Airbusinessclass.com. Upon getting the booking an additional leg, under my name , was added from ************ to **** ****! Tickets had me leaving ******* Oct 2, returning October 14. Then this ticket she added on herself for October 15 ************ to **** ! I canceled that flight and it canceled all of them! She called me assuring me it was a mistake. Rebooked. She did the same thing. Added an additional leg! Then AFTER second booking called me to do a favor for her so she would not get in trouble with her boss, TO SIGN A PAPER SAYING I KNEW IT WAS NON REFUNDABLE AFTER I PURCHASED! Asked to speak to a supervisor, she hung up! Canceled second flight, out almost ten grand! NOONE WILL CALL ME BACK FROM AIRBUSINESSCLASS.COM! They need to be shut down! I need help recovering my money!Initial Complaint
05/15/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Purchased 3 business class tickets in August of 2023 from them. Payed over 11k for the tickets and $1800 in fees. They or their consolidator involuntarily cancelled the flights without our request or permission. $1500 in flight costs NOT refunded and $1800 in agency fees and commission not refundedInitial Complaint
04/08/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
In September 2023 I purchased business class airline tickets through a travel agency for flights on ******* Airlines from the ************* to ******, ****** and a return flight from ********, ******, also on ******* Airlines. Its now only 3 weeks before my vacation begins and Ive been notified by the travel agency that ******* Airlines has bumped me from my return flight from ********. They overbooked and bumped me without any prior notification, with no options for alternate times, alternate dates, alternate class of flight, and no offer to refund the price of the ticket. Im a 78 year old woman flying solo and to date have been unable to find any flights to replace this flight although I have a travel agency searching. ******* Airlines should be responsible for providing me a flight home that I booked and paid for 7 moths earlier.Initial Complaint
12/13/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
The services I purchased from AirBusinessClassLLC were never provided. On July 20, 2023, I purchased a roundtrip business class ticket from AirBusinessClass, which was supposed to include travel on United Airlines from San Diego to Cape Town (and further to Mauritius). Upon careful review of the terms and conditions during the ticket purchase, I sought and received written confirmation that the ticket could be exchanged if needed. On July 20, 2023, agent wrote, “fare exchangeable without airline’s penalties, only fair difference may apply.” Based on this explicit confirmation, I purchased the ticket (Exhibit A) On August 18, 2023, I informed agent that I needed to exchange the ticket and would no longer be departing on October 6, 2023 as originally planned. She replied on September 6, reiterating, “With United, there are no questions with exchange…there is no airline penalty for exchange procedure.” (Exhibit B) She asked for a couple days to process the exchange. After 4 weeks of repeatedly requesting the cancelation and exchange, agent canceled the original ticket on October 2, 2023. and wrote, “Flight was cancelled, processed. Status of the flight is OPEN (for later exchange).” (Exhibit C) I made multiple attempts to initiate the ticket exchange over the subsequent 7 weeks with no response from AirBusinessClass. My last communication from them was on October 9 when she wrote, I’m sorry, but I have no updates on my end yet.” (See Exhibit D). I had to purchase an entirely new ticket to get to Mauritius. California state law recognizes email correspondence as legally binding. I paid $8848.22 but I understood that the Mauritius flight might not be exchangeable and an only requesting refund of 7821.01 from them for the United flight that was promised to be exchanged and never was.Initial Complaint
12/06/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
My ********** booked and paid round trip business flights with AIRBusinessclass ***** in July 2023 to fly Nov 2 to ************ ** from Jax with a Return flt from ********* ** to Jax Nov 14. Total $7020 each. On Oct 30, *** was notified (we were not notified by UA since it was booked by ***) that the first leg of the itinerary (Jax to ******) was canceled by United Air and they offered them an earlier same day busn class flight which would not change the rest of the itinerary. *** did not respond to UA within 24 hours so UA cancelled the entire round trip busn class ticket on Oct 31 leaving us without ANY flights. I discovered this very early morning on the 31st via UAs app when I opened the app to pick meals. I started contacting *** immediately. I was unable to reach *** due to the very early hour so I contacted UA directly & they told me that if *** had called the *********** when a notice was sent to them on the 3Oth they could have rebooked the first leg and nothing would have changed. I finally reached *** after 8:00 am and the busn class flights were no longer available. After 2 very stressful days of working with *** they were able to rebook the return flights busn class but not the outbound prepaid busn class flights from Jax to ****** to ************ (16 hour flight). We settled for economy (only choice) and were told they would reimburse us the ticket. After the trip *** offered (after many requests) $500 (each) which is totally unacceptable. The original price of the round trip was $7020 (per person) so half (per person) of that is a reasonable refund. Actually due to ***s failure to provide the service we paid for and the stress caused from their lack of follow-up and now avoidance they should return half of the money we paid up front which would be $3500 each. UA states that the money has been refunded to ***. Their lack of response and lack of concern in this situation is appalling and extremely unprofessional.Initial Complaint
12/04/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
On 8/28/23 I purchased round trip, business class tickets for $10,700 for a flight departing on 11/2/23. On 10/31, when I went to check on our flights I learned that someone at Air Business Class had cancelled our flights without our permission or knowledge. After numerous attempts to reach them, I was offered an alternate flight that included 2 stops instead of 1, and a large portion in economy rather than business class that we had paid for. We needed to be in ***** for a tour, so we agree to the new flights even though no compensation was offered. When it was time to return home, I checked in for our flight on 11/17 only to get a "Check in failed" message. I reached out to them again and was told "don't worry, this happens all the time, just go to the airport". At the airport, we were told that we needed to procure the credit card as the balance had never been paid. Rather than try to resolve the problem, Air Business Class just blamed Air ******, while we stood at the ticket counter missing our flight! We finally had to purchase our own one way ticket at a cost of $11,235.32 as they were doing nothing to assist us. In addition to now being out of pocket in excess of $11k, our flight had an overnight layover in ******* that cost over $350 in additional expense. I have an email stating they would reimburse us, but 2 weeks have gone by and despite reaching out to them, they are no longer responding. I feel I was mislead during the entire transaction and did not receive ANYTHING that I initially purchased. I have documentation of all correspondence and receipts and have sent everything to Air Business Class with no response.Initial Complaint
08/24/2023
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Resolved
AirBusinessClass.com/******* Travel sold 2 tickets utilizing a tactic known as Hidden City whereas a destination the traveler does NOT intend to fly to is included on the itinerary. By doing so this forces the traveler to acquire **** entry to a destination the traveler has no intent to travel to. This also changes the status of the ticket to a NON-Round trip status which also raises caution flags with both airlines and international security. The air consolidator did NOT inform the customer of any need to obtain **** entry documents prior to departure which triggered the airline to deny boarding. The customer reached out to ************************/******* Travel immediately requesting urgent assistance and a re-issue of the ticket removing the ******************** from the itinerary thereby allowing passengers to return to ***** their home city area. AirBusinessClass.com/******* Travel refused to re-issue the ticket and argued that the passengers should simply tell the airlines they are flying to ******************** but not actually take that particular flight. This tactic did not work and the airline denied boarding. As a result, both passengers were stranded in the ****** airport.Passengers were forced to purchase two one-way tickets on their own with no financial assistance or reimbursement from AirBusinessClass.com/******* Travel. This costs the customer: $4981.24 as well as an additional $488.65 in lodging, meals, taxi, etc. for a grand total of: $5469.89. This represents $5469.89 in expenses. Notable Highlights: Customer asked ************************/******* Travel, specifically Mr. ****************** October 29, 2022, several months before travel why ******************** was on the itinerary and if this will cause any problems. ************ reply was THIS DOES NOT AFFECT YOUR FLIGHT or service. All you have to do is to pick up your luggage in ***** and go home at the end of your trip. You do not have to fly to ********************. Note: Customer has a copy of this email.Customer response
09/05/2023
I wish to add supporting documentation for my case.
1) An email that shows the merchant did indeed offer to refund & reimburse me. However, no funds have been received by the merchant as of 9/5/2023
2) An email clearly states that I can disregard the extra city Air Business Class placed on my itinerary and board my return flight as normally done. The customer inquired about this several months BEFORE the flighty and was told the ticket would permit both passengers to board the flight and return home. Instead, both passengers were stranded in a foreign airport with no way to return home. This was the direct result of how Air Business Class conducted business with passenger.
Mr. *******************
Business response
09/26/2023
Dear All,
All the amounts were refunded by Airbusinessclass to the customer and this case should be considered as resolved now.
Thank you.Customer response
09/29/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*******************Initial Complaint
06/27/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
Booked one way business class tickets from *********** to ********* for 2 people. My original flight was canceled and Air business class did not inform me of this. It took days to reach someone and when they finally rebooked it, it was booked for a day later so we lost one day of our vacation. We had a connecting flight which was late so we missed our European connection. When I reached out to the airline they told me my tickets were purchased with miles and I would get my refund in terms of the miles being put back to my account. This is a false statement. I fully paid for my tickets. Air business class never had my miles for this purchase so now they refuse to do anything in terms of refund while the airline states it was made with miles. Air business class fraudulently purchased tickets on my behalfCustomer response
07/10/2023
The company's manager reached out to me, they have refunded the payment I made to them in full. I would like to withdraw my complaint as the matter has been resolved.
Thank you for all your help in help and assistance in this matter.
Initial Complaint
01/30/2023
- Complaint Type:
- Product Issues
- Status:
- Unresolved
Date of the transaction: Mon, Aug 22, 2022 Amount of money paid to the business: Total Price for All Passengers $16,787.08 4x$4,196.77 (Adult)What they committed to provide: Business airfare tickets for four from ************* to ******* ******, Dec 08 through January 03 Nature of dispute: Refund of the amount paid. We did not use the tickets due to issues travel issues with ******* Airlines. We booked and paid for new tickets with AirBusinessClass. Whether or not the business tried to resolve the problem: No. I emailed and called numerous times since Dec 13 and its now the end of January. We have to pay the credit card bill and have yet to receive any resolution or even a call/email from the travel agent.Account/order/tracking number: AIRLINE CONFIRMATION E-TICKET ******* Airlines: U7JR77 ************* / ************* / ************* / *************Business response
06/19/2023
Dear All,
Our records show that all the tickets have been fully used which suggests that the issue was resolved.
Thank you.Customer response
06/21/2023
Complaint: 18948097
I am rejecting this response because:The statement by *********** is false and inaccurate, as you see in the attached tickets we purchased tickets from the business twice. The first set of tickets we were not able to use and were promised a refund.
We are requesting a refund of the first set of tickets issued by *********** on ******* Airlines, copy attached for your reference.
Also attached are the tickets we purchased from *********** that we used for travel on Ethiopian Airlines.
Sincerely,
*****************************Initial Complaint
09/20/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I contacted this company to book a flight for a trip I was taking from 9/23 - 10/04 of 2022. They got back to me a couple of days later with options for flights. We selected a flight, filled out the form and waited to hear back from them. A couple of days passed and while my card had been charged there was no information about the flights having been booked. I was called a day or so after our initial conversation and was told that the flight I'd booked was no longer available and that they'd instead book me on a similar flight from a competeing airline. 3 days later I get an email message saying that there's an error with the book in and they can't issue the ticket we'd agreed to. I try calling and leave voicemail and on monday 9/19 they finally give me a call telling me that to book the flight we'd agreed to it would cost me another $1000 - 1500 dollars. I tell them to release the funds for the other flights they'd been holding on to and they tell me that they already did. I try calling my CC issuer to see if there's been any refund issued but they say there hasn't been for the $1757 they charged me for the one flight but they had also charged me $1200+ and that one HAD been reversed. I not can't book another flight because they are holding on to almost $2000 of my money and are not responsive.Business response
10/22/2022
Dear *****,
As it was mentioned many times before during your private conversation with your agent ******************* - Airbusinessclass released all the charges on 19th of September.
So please check your bank statement and make sure the debited amount matches up with credited amount from our company.
Thank you.
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