ComplaintsforJB Factory Carpets
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Complaint Details
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Initial Complaint
07/11/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
We bought 1400 sq foot of flooring from JB Factory Carpets / ****************************** the saleslady on 8/7/2021 , the flooring we bought was vinyl planks $2.29 a sq ft with a warranty of 20 years 3 months ago we noticed the flooring started coming apart at the seams , pieces of corners were breaking apart leaving me to cut my foot several times.. my husband called and spoke to someone ( he didn't get a name ) in the installation **** who apparently gave him the run around.. fast forward to today 7/10/2024 I ((his wife called) And again spoke to a woman who answered the phone who was in sales and transferred me over to installation **** and the gentleman told me " well it has been 3 years since you put in the floors" apparently the warranty on the installation is 1 year , but I have the box as well as the contract that states that I have a 20 year warranty.. the gentleman told me he will "see what his boss wants to do about it" , the same thing they told my husband 3 months ago .. Seems like a horrible company that is quick to take your money, do a horrible installation, with cheap materials and when their is a Problem they refuse to acknowledge you and/or won't return phone calls I'm going to look into hiring a lawyer if they won't honor their contractBusiness response
07/23/2024
This response was taken verbally by BBB:
We responded directly to our customer regarding the concerns. It was determined there were no installation issues but rather a water leak which was causing the problems. The owner advised he would be willing to work with them on pricing to obtain new materials and we are waiting for them to come into the store to select. Please note this job was done over 3 years ago and came with a 1 year labor warranty only.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.